5-star customer reviews

Denson and Edward were careful with moving our furniture into the house, with the help of my husband as it was over 200 lbs. Plus, there were a dozen steps to get to the house. First time using Luggs. You must download their app and entered a credit card on file before a move can be scheduled regardless what Homesense told you. I wasn't a fan of installing apps and was concern at first that there isn't a phone number and they use AI as an agent. But it was pretty straight forward and they texted me every step of way on the day of delivery and arrived right on time and in perfect condition. Price is fair. Highly recommend.

Art and Peter were awesome!! Thank you so much for moving my stuff!

They are amazing!!! On time, carefully delivery my orders to indoor with holding their hands at edge of box, make sure not scratch the wall. My favorite part is the text me the link which I can keep follow up to check where are they now. That means I don’t have to wait at home for two hours. I can keep tracking to make sure I can get home before arrive.

Deyson and Edward were great. They communicated all details and even alerted us to a small bit of damage from Home sense prior to delivery. The damage was not on the product when we bought it and we were able to secure a small price reduction.

lol I thought it was a scam as every review looked too good. But I was wrong, it’s really that great !

OMG, this duo was amazing! They were friendly, professional, knowledgeable and got the job done! A pleasure to have them in my home. 😊

Tiago and Hamza were amazing! The care they took in transporting my kitchen island was truly impressive. It was a challenging entry into my home and they pivoted and found the best solution with such professionalism. I would highly recommend Tiago and Hamza! Thank you!!!

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

They arrived promptly and delivered into my home a very large chaise lounge through a small door perfectly!

On time. In and out in minutes after putting everything exactly where I wanted. Easiest way to bring home a lot of ikea boxes.

So thankful he ventured out in less than ideal weather and was so helpful getting the items into my home!

They were polite and very respectful. Excellent job. I already tipped them. My issue though is with your logistics. I kept getting updated text which I appreciate. That’s a good thing to do. What’s not a good thing to do is to tell the client to expect them in 15 minutes and then tell them in the next text that there was a glitch and it would be an hour and a half later before the delivery would show up. There’s no way you can tell me that 15 minutes before, the initial pick up you didn’t have an idea that something was going wrong . I could’ve been doing a lot of other things during that time instead, I was Waiting in my new home where I could not be productive for a delivery that was coming in hour and a half later. Your logistics team needs to do a better job

I honestly wasn't expecting the level of service I received from Glen and Cleevens. They were well prepared with moving materials and able to expertly move the sofa from one tight spot to another without damaging the furniture piece or the homes. They were also incredibly friendly and upbeat, especially in light of the fact that it was a very difficult sofa to move.

Moving isn't a fever anymore. I've used Lugg 2 times, and each time it was 5*. I don't have to watch them, they managed to to everything perfectly by themselves. Thanks.

Honest about labor minutes, received updated texts with their travel time, worked quickly & were extremely careful handling my furniture. Overall I would highly recommend Lugg delivery service as the contractor for Home Goods! I provide tip at time of service.

They were both very nice and did an amazing job. They got all of my high priority items into the truck and moved into the destination home, and negotiated some tight corners and tight spaces to do so.

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

Sultan & Miguel managed to deliver the items into my home. They were punctual in keeping the time and delivered the item without a scratch.

Erica and Aljeny are amazing and I would highly recommend them! They moved my bed, my couch, chairs, a heavy A/C unit, and bookshelves in under 90 minutes - including transit time in between. They expertly maneuvered through several flights of stairs and tight corners, typical of old Boston homes. More than that, they were friendly and kind all throughout, which made the moving process fun and far less stressful.

Clean, quick, on time, very respectful of my home. They were easier than I had expected and I would recommend them to anyone looking for ease of use. They were great, Period! Thanks guys.

I have never met a team so helpful and efficient. . . The absolute best team. Professional and exact. Incredibly respectful of my home.

Anthony and Edmund did an excellent job with picking up my sectional couch from HomeGoods and delivering it promptly with care. The team was professional, efficient, and exceeded my expectations. I highly recommend them!

They were personable and so accommodating went extra mile. Outstanding service. Moved old sofa. White glove service. Home Sense gave them the wrong rug they told us just return it thats whole other story.

The team of Edward and Edwin loaded up super quickly and efficiently and safely delivered both of our bulky items to their final locations, even taking care to move a breakable item in our home so it wasn’t in danger as the large item came through. 11/10

They were very patient with me. I was not home and they even waiting a little bit for me to come. Very fast and considerate to were I wanted things to go. They did a really great job!

They were GREAT! They were timely, professional, friendly, and efficient. They were respectful of my home and took care when placing items, and they delivered to the third floor.

Roberto and Joseph were extremely efficient and were very handling all of my things. They even took apart and reassembled my bed frame and helped me arrange some of the heavier furniture before they left. I highly recommend their service to anyone who is moving into a new home.

Great team. Very friendly and conscientious of moving the items from my home. Definitely will hire Lugg again.

They were professional and courteous. They took care of my home and the goods that they transported.