5-star customer reviews

Everything anybody can think about it. Before the mattress brought into upstairs 3rd bedroom we had some furnitures in the room Nd they helped to bring down and put in the garage willingly. They were heavy. Yes. I tipped them good. They did that without asking extra money. Mahasen

Moved a huge mattress up three flights of stairs in 115 degrees in less than 20 mins. Honestly I was shocked. Thank you guys!!

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Amazing guys, comes up with smart and great plans. Showed up with a trailer which shows they go far and beyond just for my queen size hybrid mattress. Went the extra mile and covered the mattress with blankets!

Marvin and Arte did a perfect job delivering my table for the backyard!!! They were kind and courteous, and I couldn’t ask for a better delivery!

Fantastic experience! The guys were so nice and took great care with handling my furniture. I would use this service again anytime I need a delivery.

They delivered a large boxspring and mattress, having to navigate narrow spaces. They were polite, professional, and innovative in getting the job done.

Rocky and Rachel were professional , kind, helpful and went above and beyond to deliver and set up our mattress! 11/10! Thank you Rocky and Rachel!

Richard did a great job but Lugg did not meet expectations. I ordered a pickup truck and you sent a van and then when they didn't work you sent another van. Even I know a King size mattress won’t fit in a van. Then you canceled on me because you couldn’t fit what I ordered for a truck into a van. So I had to beg you to deliver the bed so we didn't have to get a hotel. Then you offered to send Richard if we could help him load on both ends. So I said yes because I didn't want to go to hotel at 9pm. Richard delivered our bed at 8:30pm (scheduled time was 4-5pm) and was great! (But You were supposed to deliver 2 beds) Richard went above and beyond his job description! He is an A+ employee! But Lugg was not a good experience and I think you owe me a refund or discount. Would I recommend Lugg to anyone.....no. Would I recommend Richard ...yes. R

Michael and Brandon were great! They were very communicative. They let me know once they had picked up my new mattress and gave me a 15 minute heads up before they arrived at my house. They wore masks and shoe covers, and set up my bed within minutes! Thank you for a great first experience with Lugg!

Carlos and David did an amazing job helping me deliver a 77 inch TV, they not only came ready to protect the TV with furniture blankets but also had the necessary tools to remove the stand to ensure a safe delivery. Would use this service and them again! 5 stars!

This was so extremely easy. I was working from home while they came in, took the mattress and the box spring and delivered it directly to my cousin’s house. I can’t wait to use Lugg again!

Good attitude on hot, hot day. Punctual, polite and hard working guys. Highly recommend them. The truck, however, not so much. Bottom of rolled-up mattress had a layer of dirt on it when unloaded.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

The boys got there at the appointed time. Took them no time at all to bring in the mattress, remove the plastic and place on our box springs. Thanks guys!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

This father son duo are fantastic!!! Professional and personable. They took the time to put the mattress adjustable frames together and had everything working before they left!

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Very kind and respectful of us and our house. Removed old mattress and installed our new mattress. They took away all packing material as well.

They were fantastic! Showed up on time, took the item and drove to the next destination. They delivered the item with care at the destination address and even removed the old mattress as well for us. Top notch!

On time & professional. Great communication. Was able to fit everything (8ft table and 4 dining chairs) into their pick up truck. Handled delivery with care. Will be using Lugg again such a convenient service (Lugg was more cost effective then getting items delivered to my door!)

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

They were very careful to move the box spring and mattress without causing any damage to the house. They were very polite and helpful

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

I couldn’t have asked for a better delivery! Very fast and professional delivery especially when you consider they came from far away. Sorry my dog got in the way, but thank you for showing him some love!! Would definitely request this team again if I could.

They were efficient and helped me put my mattress pad on. I am disabled. Thank you for being available and effective!

Communication with the drivers was excellent! They were timely, professional and on time. Highly recommend Manuel and Mohamed! Great delivery team!

Worked clean early and collaboratively. Nice people. Communicative all through the delivery process. Grest

Mr. Rob and Mr. George, Consumate professionals. I will request there services every time the need arrises. I will confidently recommend them to family and friends. I placed an order with Lugg and in five minutes George called me and communicated there ETA. Then, called again, when at the warehouse to confirm my mattress order was correct and gave me his ETA for delivery. Then quickly and efficiently installed my 2 adjustable bed platforms and showed me they worked correctly. Then, carefully placed my new mattresses on there platforms. Then proceeded to clean up all the packaging and found me to say thank you and good-bye. I responded with a well deserved tip. Great professional service. Thank you Rob and George, the Dynamic Duo.

Great communication through the whole process, picked up on short notice for same day delivery. Carried in our large and heavy item carefully and placed it exactly where asked. Would use this service again. Carlos and Carlos were great!