5-star customer reviews

I mistyped the destination address and they negotiated the donation to an alternative organization themselves!

Lugg sent movers to a store in Pennsylvania where they collected my purchases and drove them to a nursing home in Delaware. ALL IN ONE DAY! Actually - within 3 hours of my request. Amazing service. Reliable and professional and SPEEDY!!!! A+!

On time, very nice, did the job efficiently, even (correctly) suggested that one of my donation items wouldn't be accepted.

Demarcus was so helpful in troubleshooting an issue with donation restrictions and finding solutions

We hired two separate sets of Lugg movers on the same day: One to remove a bulky, heavy, no-longer-working fridge from our upstairs apartment, and the other to pick up and deliver its replacement. Both jobs were challenging: The workers had to maneuver the appliances along narrow hallways and down / up a long, narrow internal stairway. They needed to remove the doors from both refrigerators to make them fit. Both teams carried out these challenges with patiences, persistence and professionalism! They went far beyond the call of duty and were cheerful and helpful the entire time. We were very grateful and would definitely use this service again.

They came on time and were both friendly. The location I chose for a furniture donation couldn’t take the item and they contacted me asap. They were kind enough to continue to the second location for drop off!

Used this app twice now. All 4 movers I've had were absolutely fantastic! Such a great app. So glad I found it.

Very helpful with finding a place to bring our recliner after the donation store refused to accept it.

Young, courteous, strong and careful movers! Thank you!

Really helpful in a pinch! I appreciate all the support they provided in trouble shooting when the donation location was closed.

I had what I thought was a simple situation for furniture donation drop off at Habitat for Humanity. Turns out they don’t accept bed frame (high quality wood) by itself. Diego was helpful in navigating the situation.

Alejandro was such a kind and understanding lugger and I highly recommend him. I had him take things to a donation place for me, and he did it with a huge smile and worked with me when some of the things weren’t accepted. Just went above and beyond.

Always reliable, kind and efficient service with Lugg Movers — thank you for saving my back!!

Javier was excellent! He was patient, friendly and resourceful. (Tipped in cash.) FEEDBACK FOR LUGG’S APP: Please remove Goodwill and Salvation Army donation locations as options you promote within the app. It is extremely misleading to your customers. Not one of the places listed in San Francisco is accepting donations at all — NONE. Javier ended up having to take perfectly good items to the dump. Had I known this was the case I would have sorted something else out but ended up being stuck with that as the only option as the stuff was already loaded up in the van. Really, really disappointing and extremely frustrating.

we couldn't find the donation center and had to switch gears to find it. Onaje stuck with me and we got the task done!

they were awesome! they had to work with a disgruntled donation dock worker and made it work! they are superstars!

The movers were great but lugg dispatched them too late. I had planned it out so that they could get my furniture to the donation center before it closed at 4, but they were not notified by lugg until late and arrived after my reservation window. They went above and beyond , and ended up trying different donation centers to no avail. In the end they had to bring the items back to my house.

The Goodwill that they originally went to was closed for donations, they communicated with me the entire time and went to another that was still open in another town. Wonderful guys!!

Thanks so much for your help! They were timely and helped us to get our furniture over to the donation center smoothly

So helpful w/expertise on what will/will not be accepted by Gallery and Donation. Saves me time and $ and they were so nice and caught all the necessary nuances of situation.

Fantastic crew! They literally went the extra mile when one Goodwill wasn't accepting furniture donations, and then found a Goodwill that was taking donations.

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

There was trash mixed in with the donation items. Driver called and we worked out a solution that was beneficial to everyone.

Friendly, kind, conscientious. They even made helpful suggestions and let me know that they could remove things to donation for me, which was an enormous help.

Jillian was a wiz when wrapping my furniture for transport. He also solved a critical problem when the donation center rejected my donation. I greatly appreciated his solution. He was professional and nice. Thanks Julian!

Marco & Juan were amazing movers I would highly recommend. They were friendly, fast, efficient and made everything super easy. Plan on using them again in the future!!

Had Erik and Robert take a truck full of items for donation that was pre-approved and when the organization denied the entire donation, the guys offered an alternative for me and were great about rerouting and taking care of all our items. My first Lugg experience was great and will definitely use them again!

Javier and Francisco were very professional, friendly and strong! I appreciate there help moving a huge stove and getting it to a local donation center. I will absolutely use LUGG in the future!

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

Lugg was a great solution for me with a property closing date that was up in the air. The flexibility allowed me to reschedule and delay the movers arrival without penalty. They showed up on time, we're professional, and did a great job.

Very professional, friendly and hardworking movers — I lucked out! Great team.

Prompt, polite and efficient. They were very accommodating with the donation recipient’s requirements.

I had a large piece of furniture that I needed out of the house and wanted to donate. The place that normally takes donations was closed that day so they offered to take it to a couple other places before resigning it to the dump. Super helpful and considerate

These guys went above and beyond, stayed after the job to wait at the goodwill drop off for me to get there and finish the donation. Had a great attitude about the whole thing.