5-star customer reviews

They unexpectedly showed up an hour early which I don't think was their fault. It didn't matter. The machine was crazy heavy and we had to take it one step at a time and constantly think and reconsider how to go about bringing it up the stairs. They did well, but I was expecting them to have more helping tools to lift heavy objects up narrow stairs (they repurposed tie-down straps as lifting straps, but purpose-built lifting straps could've helped a lot more). Other tools like a XXL hand truck with large wheels could've helped. The machine had wheels so 2 long ramps laid over the stairs (decreasing the grade of the ramp) would've made the move almost trivial. GIVE THEM MORE TOOLS! They did the best they could with what they had and I am very happy they got it done.

Great first time experience with Lugg! Yadier was super friendly and got the job done. I’d highly recommend this service to anyone and will use it again myself. Thanks, Yadier!

Lugg sent movers to a store in Pennsylvania where they collected my purchases and drove them to a nursing home in Delaware. ALL IN ONE DAY! Actually - within 3 hours of my request. Amazing service. Reliable and professional and SPEEDY!!!! A+!

We hired two separate sets of Lugg movers on the same day: One to remove a bulky, heavy, no-longer-working fridge from our upstairs apartment, and the other to pick up and deliver its replacement. Both jobs were challenging: The workers had to maneuver the appliances along narrow hallways and down / up a long, narrow internal stairway. They needed to remove the doors from both refrigerators to make them fit. Both teams carried out these challenges with patiences, persistence and professionalism! They went far beyond the call of duty and were cheerful and helpful the entire time. We were very grateful and would definitely use this service again.

They were on time, wrapped my chair, were careful not to soil or damage it, and were careful to move it inside the house without damaging other furniture or paint on walls. Great service!

A few technical hiccups but once those were resolved the service was perfect. Movers were great and friendly. Alex at home office even called to check in about my experience and explain the issues. Very affordable for just moving a few things. Highly recommend.

Lugg movers were extremely fast and kept in constant contact with me! They let us know about a mark that was on purchase that was being delivered! They are very kind! Would highly recommend and definitely will use them again in the future!

Used this app twice now. All 4 movers I've had were absolutely fantastic! Such a great app. So glad I found it.

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

Yadier and Michael were expert movers today. They were efficient, helpful, and ensured my move went as smooth as possible. I’m so happy I chose Lugg for moving, and especially that Yadier and Michael were able to help make it easy.

Made it easy breezy. Would like to tip $40 but getting “Page not found” when I hit the tip button. Any suggestions?

John and Carlos were fantastic. Great team. Super quick and efficient. Careful. Would use again and highly recommend.

Great service! The app was easy to use and the Jeremiah and Jacob were wonderful. I'll definitely be using Light again soon.

Great guys! Excellent service! I like that they thought through moving large furniture up stairwells and brought plastic wrap to ensure my furniture was protected.

Young, courteous, strong and careful movers! Thank you!

Both were professional, friendly and efficient. They were particularly careful to protect the floors and other furniture. They were outstanding! I am now a Lugg fan! Steve

Marco & Juan were amazing movers I would highly recommend. They were friendly, fast, efficient and made everything super easy. Plan on using them again in the future!!

They were on point. But will become less efficient if not supervised. Overall it was an amazing experience. Will definitely hire them again if there is a chance.

These guys were great. I recently had a hip surgery so can’t move anything. They did a pick up and drop off to me of a mattress and did some light assembly. Super decent people! Grateful for Lugg.com and these movers!

They were wonderful in communication and helped resolve a problem with the store they were picking up from. Thank you so much!!

Very professional, friendly and hardworking movers — I lucked out! Great team.

This needs 10 more stars! John and Yadier were and are the thing since slice bread! But better! Never has a delivery been so smooth and uneventful! These two men carried in a 53”x84” heavily framed mirror. They were happy, polite and proud of the work they were doing. I definitely will have them help me again and again!

They keep in touch with a message and fone calling as they were doing the pickup and delivery. That make it easier for me. Thank you very much.

They delivered it quickly and perfectly and were kind all at the same time. Plus they did it in a day it was really cold.

So happy I was able to find these movers they were great for moving small items things I couldn’t move myself. Found out about them from my local apartment

Great service. Delivered during rush hour traffic. Covered / protected the furniture piece during transit.

Lugg was a great solution for me with a property closing date that was up in the air. The flexibility allowed me to reschedule and delay the movers arrival without penalty. They showed up on time, we're professional, and did a great job.

Always reliable, kind and efficient service with Lugg Movers — thank you for saving my back!!

Incredible movers! Above and beyond and so kind and willing to get creative. Can’t recommend them enough

That guys were absolutely great. The item was picked up within 20 minutes from the store and deliver to the house.

Outstanding Service from Michael and Yadier! Michael and Yadier were exceptional. They arrived on time, took extra care to shrink-wrap my white sectional couch, and efficiently navigated my large sectional through narrow doorways. Despite the intense heat, they worked swiftly and thoughtfully. Their professionalism and attention to detail were impressive. Highly, highly recommend Lugg and specifically these two movers!

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

I am so happy to know about this service. The process was as simple as ordering an uber. The movers were great and very friendly!

Carlos and John were very friendly in my Lugg experience (first time user). They took care of my sleeper sofa with care and were great in taking the legs off to get it into the doorway.