5-star customer reviews

This team of movers was excellent. They were careful but efficient. They were friendly but focused on the job they were doing. One piece of furniture was especially heavy, and I’ve been worried about getting it down the stairs for a while now. They got it done and I’m so relieved. Next time I have a job for Lugg, I’d love it if these guys came out again. Five stars, great job!

The movers were great. They were efficient. The Lugg experience was problematic. The scheduling went awry and even the pickup location, which Lugg put in the wrong place even though it had the correct name of the business and the address. When that all got straightened out, the people involved handled everything professionally.

I cannot speak highly enough of Michael and William. It literally snowed the day before my move, it was the coldest day in the past year, and yet they still showed up right on time and were the bright spot in my day (and moving is really never fun). They rolled with the punches when cars were illegally parked in the moving van spot, and DC parking enforcement was too understaffed to send a tow truck. I truly couldn’t have done this without them. You’re lucky to have them. Hands down the best movers I’ve ever had.

Daniel and Jerome were great, friendly and professional movers, and got the job done really efficiently and well!

A little frustrated by the setup because movers assigned after the promised window, but once we got these movers they were great!

Really great job, exceeded all of my expectations. When there was a delay in pickup, Lugg upgraded my van to a box which was very appreciated. The movers texted me every step of the way before their arrival.

My second time with Michael and Jerome as my Lugg movers, and they did a phenomal job with my move again! They communicated times well, wrapped all my furniture up carefully, and extremely friendly. They’re truly experts, and completed the job quickly! Thank you again Jerome and Michael! Can’t express my praise and thanks enough.

Incredible, would highly recommend them to anyone. They problem solved and never gave up. Best movers I’ve ever used.

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

They were the most proficient movers I’ve worked with. They prioritize so that we got all the heaviest and bulkiest items moved today, last time that required two trips. They moved a little bit slower than other Lugg teams I’ve worked with, but out of deliberation and care. They made sure nothing was damaged or worse in the moving process. I’d be happy to work with them again.

Young, courteous, strong and careful movers! Thank you!

Very kind and professional movers; appreciated the great work they did to carefully move an awkward and heavy sofa. Thank you! (NB - apologies for the delay in providing this tip. There was a dispute regarding the overall charge, which was more than double the estimate due to an error by Lugg. My payment of this tip isn’t in any way an acceptance of that overcharge.)

Amazing work!!! Would hire for myself, family, and my kids for college move in! LUGG definetly holds a high standard for their work because let me tell you how amazing they did! No hassle or time consuming drop off, very easy to communicate aswell. My two movers Jerome and Michael M. We’re the amazing people who gave me a great experience! ALWAYS CHOOSE them and LUGG for any of your moving needs

These guys were absolutely amazing! I’ve never seen movers that could Tetris like this and I’m quite an experience Mover. I was thrilled with the service, the friendliness, their expertise, and they most certainly went above and beyond helping me with additional furniture. I can’t recommend Michael and Jerome enough! Five stars all the way!

Rene and Jabir are very friendly, kind person, and expert movers. They move stuff gently and efficiently.

Very professional, efficient and friendly movers! Handled the cabinet with great care. Despite the delayed arrival time from an earlier move, am very pleased with the delivery. Would be glad to use them again.

Used this app twice now. All 4 movers I've had were absolutely fantastic! Such a great app. So glad I found it.

Amazing movers. We had a slight hiccup at ikea but they were very understanding. Amazing people all around!

Movers were nice, communicative and very efficient!

Fabulous job! The movers were very professional and friendly. So glad the Lugg is on the east coast now!

LUGG movers always show up within the hour I choose for them to come, usually at the beginning, and always ready to do the task. They are efficient and careful workers

Michael and Emmanuel were the best movers I’ve had so far on this platform. Exceptional, would absolutely use again.

Michael and Jerome are the most professional movers I've ever have a pleasure of working with. They're both extremely courteous, careful, and professional both in timing and in making sure that the move went flawless and there wasn't a trace of damage.

Samuel & Jerome arrived on time and were very helpful from pick up to drop off. The movers went above and beyond and were very helpful. They took pictures at my request. They are definitely expert movers. I do appreciate their efficiency and timeliness. Thanks so much!!!

Michael and Bryant were fantastic movers! They were very efficient and were able to move some really big/ heavy furniture. And they made sure to secure everything in the van, which I appreciated. And they did it all while in good spirits. Thanks again!

Lugg was a great solution for me with a property closing date that was up in the air. The flexibility allowed me to reschedule and delay the movers arrival without penalty. They showed up on time, we're professional, and did a great job.

Lugg sent movers to a store in Pennsylvania where they collected my purchases and drove them to a nursing home in Delaware. ALL IN ONE DAY! Actually - within 3 hours of my request. Amazing service. Reliable and professional and SPEEDY!!!! A+!

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

Michael and Jerome were very kind and great at communicating. They were considerate, humorous, and very effective movers.

Marco & Juan were amazing movers I would highly recommend. They were friendly, fast, efficient and made everything super easy. Plan on using them again in the future!!

These guys were amazing. Expert movers who used lifting techniques to move a huge bookcase and king size bed in minutes! Truly my best Lugg experience yet!

Amazing amazing movers! They were helpful, communicative, careful, experienced, and fast. Thank you!

Lawrence and Joshua were amazing! They were really friendly, professional, knowledgeable, efficient and timely. They were very attentive and helped with disassembling/packing my tv and desk. I was very anxious about using movers and this experience has definitely put my mind at ease. I would highly recommend both of them!!