5-star customer reviews

This was my first time using ur service. Thankfully so, I was able to get the items I purchased at Pottery Barn warehouse home to Fremont. The guys were prompt, careful, considerate & oh so helpful. Will ABSOLUTELY be using u again in near future. And have already bragged about ur service to a bunch of my friends. Thx!

The guys were super professional item was packed well and delivered. Only issue was on Pottery Barn not giving the guys all the items. No fault on the guys.

My delivery service with Terry and Tamas was 5-star. They were responsive (texting me with updates), friendly, punctual, and genuinely nice guys. They were quick to pick up my items from the Pottery Barn Outlet in Alameda and had zero qualms driving my goodies up to the Napa Valley. Price was reasonable, would highly recommend them to a friend and will certainly call upon them again in the future. Thanks guys!!

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Homer and David did an amazing job moving a really large heavy 350lbs piece of furniture. They were super careful and efficient. I definitely could not have done the job myself.

There was a delay because of a blocked pick-up entrance and Juan let me know. He also worked with the Pottery Barn Staff to facilitate getting my floor sample purchase from the 2nd floor to his vehicle. He wrapped it beautifully for safety and is a valuable service centered employee as this was the first time I have used your service. It was recommended by Pottery Barn to me. Thank you Juan for all you did. I did a cash tip but will add a bit more because he was great under tough circumstances.

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

They were great! I have a pottery barn discount code can you please apply it to my order? Thanks - pb10 for $10 off the service.

Experienced at pick up from Pottery Barn Outlet. Creative about getting the furniture into the downstairs area of our house.

They made sure the items were delivered without scratches.. very friendly guys! They were able to work it out bringing the heavy furnitures through tight spaces! Did a fantastic job!

Pottery Barn wanted us to send Thiago to an offsite warehouse a few blocks away from their retail location after first stopping by the store. He called and made sure to clarify the instructions. Very professional.

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

The delivery was prompt and both Skyler and Jerald were polite and helpful with the delivery. They put my couch exactly where i needed it. I am bummed that a seat cushion was lost off the back of the truck in transit (probably due to pottery barn employees not making sure the cushions were secure).I am hoping it gets resolved quickly.

Anthony was great and was even willing to go back to pottery barn for a missing piece. However the problem was that pottery barn said they gave Anthony everything but the piece was not in his truck

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Guys showed up with stuff we bought from pottery barn. Got it in quickly with no damage. Great job guys

They knew that the bed came in two boxes!!! Even pottery barn didn’t know that. Thank you for being extra thorough and thoughtful!

I won’t be using lugg again. The first drivers left half our order at the warehouse. It was an uncomfortable exchange - the drivers blamed pottery barn, pottery barn blamed the drivers. After a few phone calls and a day later the second half of our order came. In the end, things worked out. I’m a mother of a two week old pre-term baby, this was not ideal. I had coordinated help moving furniture in the house for the first drop off and needed to coordinate help again for the second delivery because I am not able to lift / move heavy objects at this time. The first time I used lugg you guys were great, the drivers were super friendly and on it. This trip, both times, the guys seemed frustrated.

Kenny & Joseph were amazing at helping us lug some heavy furniture upstairs and take away all of our trash. They were professional, kind, and efficient. Can’t recommend them enough!

Excellent service and communication re: pick up and drop off ETA. I arranged to have two Pottery Barn armchairs delivered from Alameda to SF. James & Yuriy were courteous and professional. They carefully removed all packaging and brought my items from the curb and up stairs to my Victorian. Thanks, guys!

This job was way more intense and complicated than I anticipated and these guys had the absolute best attitude. They went above and beyond to help believe extremely heavy pottery barn bunk beds. Very efficient, friendly and timely. Definitely recommend.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

They quickly wrapped the furniture and moved it with ease down a flight of porch stairs/steps Locked it in place in the back of the truck

First time user of the app and it was so easy! Bought a bunch of patio furniture from Costco with no idea how to transport so used the Lugg app and was extremely happy with the job that was done. Fast, reliable and overall a really good experience.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Mohammand and Samir were great. Unfortunate Pottery Barn did not give them all items on the claim check. Pottery Barn acknowledged it is their error and are completing the delivery on their end.

Bought a couch from Pottery Barn in Burlingame at 11:00 am. Downloaded the Lugg app and had my couch delivered and set up within hours same day. They were very polite and professional. So glad I found this app. I will definitely recommend and use them again!!!

Their careful analysis about how to take my large PB (Pottery Barn) furniture apart...3part corner desk and large trundle bed. Also their care, respect, friendliness, and their willingness to do it "right" but taking the time issue into consideration!

Great delivery crew! Communicated ETA, very helpful getting it placed! Bummer they had to spend 30 min at the warehouse because Pottery Barn couldn't find the item, no fault of Lugg or Bennie and Larry. Tipped separately cash.

They were awesome . I took a picture of my pickup tag from Pottery Barn Warehouse and then went back home after I paid for my furniture . They are Pros . They shrink wrapped my tv stand (it didn't come in a box) and put it in their truck . They other package was a rolled up carpet and they just threw it behind their truck . Will use this service in the future .