5-star customer reviews

Very efficient and nice guys...the store was actually closed when they arrived but they, knocked on the door and delivered my furniture!

The service was professional, very organized and courteous. They were fast in the pick up and delivery and called to confirm the items for pick up as Lugg did not do that the day prior. I really appreciate your help delivering the items and would recommend them.

Exvellent attention to detail, timeliness, and customer service. Ikea had a damaged box in the items for delivery. Joshua and Darwin got a replacement before leaving the store. Great job!

Accepted the job right away and worked very hard in the heat to pick up a very large and heavy item at a local store and bring it to my house. A great help to me.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Communication, friendly, went the extra mile when a box was damaged at the store (not b/c of them) to get the store to replace it for me before they left for the delivery

Douglas and Richmond are professional and take this job seriously. They individually wrapped every piece from the store and delivered the items so diligently. I was quite impressed with their experience and the way they handle every item. Thank you!

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

You have nothing to worry about with Michael and Cory as your Lugg pros. They took care of everything, including wrapping the furniture they delivered for me. White glove service. Placed the furniture exactly where I wanted it. Very friendly and professional. Prompt pick up and delivery . I couldn’t be happier. Five stars!!!

Darwin and Jabir were highly professional and efficient with the delivery. I am very impressed with their professionalism! Thank you Darwin and Jabir!!!

Micheal & William communicated to let me know their location and approximate time of delivery and updates the closer they got to me. When they arrived they were so helpful when I asked if they would please place box into living so I couldn’t have to try to move over there. They were so nice and friendly.

Daniel and Jabir were extremely helpful! They called me from the IKEA store to verify that they had picked up the right order, responded to my text asking them to call me when they reached my apartment, called me when they did reach, and helped me bring around 11 items (including large pieces of furniture like my bed, desk, and nightstand) up to my apartment! They also got everything done in less than 20 minutes. Could not be more happy!

Went out of their way to resolve a delivery mix up forme! Very much appreciated. Very definition of customer service.

Very professional, efficient and friendly movers! Handled the cabinet with great care. Despite the delayed arrival time from an earlier move, am very pleased with the delivery. Would be glad to use them again.

Daniel and William were awesome. William kept in touch the entire time, taking well documented photos of my item asking questions and keeping me informed on the delivery. They wrapped the item with care and handled it with care up to my unit. They even help me move a pre-existing item to my lobby. I so appreciate the work that they do and will definitely use Lugg again. Great work Daniel and William, you guys are Rockstars!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

Both of these guys were patient. The item we requested for delivery ended up being way heavier than we realized—and we live in a Cape Cod style home—they showed a lot of patience and quick thinking to make sure it fit. Thank you both for your hard work!

Milton and Rodrigo provided great and fast delivery service. They were on time. I highly recommend them. I will definitely use Lugg again in the future.

Customer service, delivery, bringing the item to my home and setting it up and putting it in place. I will use lugg again and request for them again

The guys are so friendly and efficient. This is my second move with them and I was happy to see that they were on this delivery too. I hope that I get them again.

Irwin and Emmanuel were on time and very communicative throughout the pickup and delivery trip. The table was securely placed in their truck, and they were very careful when bringing it into our home. It was my first time using Lugg so I wasn’t sure what to expect, but it was a great experience and made the furniture delivery process so much easier!

Made it to the store before closing and was able to pick up and drop off the couch quickly and efficiently.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Communication was great as I was not home to receive the delivery but they were awesome in the app and via text to speak with my husband who was home.

The delivery arrived on time, but it was my bad because I fell asleep. However, Samuel & Jerome didn't give it up to reach me out (calling, texting, knocking the door and recording it and sending it to me). I am so grateful for their persistence, otherwise my stuffs would have been returned back, and I would have been charged for an attempt to delivery and costs for returning the stuffs back to the store. Thank you for your hard work, delivery men. I really appreciate it.

They sent a picture of the boxes before they left the store, which showed one of the boxes was somehow damaged. My own picture showed no such damage. They replace the damaged piece with another, and made the delivery, placing the heavy boxes in the upstairs bedroom. They could have just made the delivery for me to go through the hassle of exchanging the damaged merchandise, but their quality service saved me the time and money, for which I am very grateful. Thank you!

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

They were respectful of the property during the delivery of my items. They asked kindly the location where I wanted to have the items placed and they followed the directions very carefully. They were kind and friendly. Thanks guys

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Daniel & Lamar were very professional, careful and courteous. The pick up and delivery went smoothly. I booked one Lugger in order to save money, and I was willing to help lug. And I was surprised when two guys showed up! I was a little concerned that the company would double charge me, but looks like the original agreement was honored. Very helpful service. I will definitely contact Lugg when I need help in the future.