5-star customer reviews

Despite the deliver being late, they were fast getting our items up to the apartment and polite. Very careful with the boxes.

Marlon and Julienne went WAY above and WELL beyond to ensure my furniture was delivered and ‘inserted’ into my apartment. Star performers these 2!!!

They were fantastic - arrived on-time, immediately started loading up the van, taking care with the boxes, and they promptly showed up at the destination and brought all of the boxes into my apartment. They were friendly throughout my interactions with them as well. I would highly recommend them!

Damian and Julienne were excellent. When my couch did not fit in the elevator, they went above and beyond to get it into my apartment, trying various different solutions and working tirelessly until we finally got it up the stairs. Could not recommend more.

Great communication, promptness, and professional expert service moving furniture into my apartment — thank you so much!

Irwin and Erick were incredibly helpful! Even though I had a LOT of stuff and many flights of stairs to my apartment, they never complained and did a great job bringing stuff up. They also arrive promptly for the job, which was a life saver because I would not have been able to do it myself. Thank you so much for your help!

Great service! Michael and Jerome were wonderful! Showed up when scheduled, carefully packed our items into their truck and got them to go our apartment quickly and efficiently. Hope to use them again in the future!

We hired two separate sets of Lugg movers on the same day: One to remove a bulky, heavy, no-longer-working fridge from our upstairs apartment, and the other to pick up and deliver its replacement. Both jobs were challenging: The workers had to maneuver the appliances along narrow hallways and down / up a long, narrow internal stairway. They needed to remove the doors from both refrigerators to make them fit. Both teams carried out these challenges with patiences, persistence and professionalism! They went far beyond the call of duty and were cheerful and helpful the entire time. We were very grateful and would definitely use this service again.

They went above and beyond in communication and customer service. I asked them to bring my couch to the base of my stairs so I could try and push it up into my apartment (I live alone and weigh 130) and they offered to take it all the way inside for me and were so kind and helpful. They deserve a promotion and raise, big thanks to Jefferson and Kevin for this great experience.

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

These two were very fast, very friendly, and very professional. It took them less than a minute to get my couch in my apartment. I would absolutely recommend these two men. They did a great job.

Great service and friendly. On time and efficient. The whole job was done in under 10 seconds from entering my apartment!

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

Customer service. They kindly waited for me to be present in order to bring my item up to my apartment.

They were both very pleasant and carefully brought the furniture up to the apartment by negotiating tight turns of the staircase.

They answer me super kindly and I had a big trouble with the apartment since I could not book a loading dock. So I changed the address and they gave me a super nice service I really appreciate it 😭😭😭

Marco & Juan were amazing movers I would highly recommend. They were friendly, fast, efficient and made everything super easy. Plan on using them again in the future!!

Young, courteous, strong and careful movers! Thank you!

They did a great job and very nice! I have an apartment and they were kind enough to bring it upstairs to my door. 5/5!

Michael M. and Jerome did an outstanding job moving 2 large furniture items from my second floor apartment and taking them to our bulk trash location nearby even sending pictures of where they placed the items to make sure it was right. Michael and Jerome were a pleasure to work with and I highly recommend them and Lugg!

Lugg was a great solution for me with a property closing date that was up in the air. The flexibility allowed me to reschedule and delay the movers arrival without penalty. They showed up on time, we're professional, and did a great job.

We couldn’t get the couch through the narrow apartment door, but Michael and Jake tried every which way. I’m happy they did their absolute best—no one could have got this couch in here! It was expensive but a cheaper company would have given up after five minutes. Lugg has my vote for their heroic efforts with a couch that was just one inch too wide.

Used this app twice now. All 4 movers I've had were absolutely fantastic! Such a great app. So glad I found it.

Ademola and Jerome were extremely helpful and went above and beyond with helping me move all of my furniture and boxes out of my old apartment and into my new one in a quick and efficient manner. They were also really nice guys and a pleasure to work with 10/10 !

LUGG movers always show up within the hour I choose for them to come, usually at the beginning, and always ready to do the task. They are efficient and careful workers

They were super nice and helpful and did a great job getting the larger-than-expected sofa into the apartment!

Lugg sent movers to a store in Pennsylvania where they collected my purchases and drove them to a nursing home in Delaware. ALL IN ONE DAY! Actually - within 3 hours of my request. Amazing service. Reliable and professional and SPEEDY!!!! A+!

Was very happy to get my package same day, both guys helped bring up the HEAVY items to my apartment!

Daniel and Jabir were extremely helpful! They called me from the IKEA store to verify that they had picked up the right order, responded to my text asking them to call me when they reached my apartment, called me when they did reach, and helped me bring around 11 items (including large pieces of furniture like my bed, desk, and nightstand) up to my apartment! They also got everything done in less than 20 minutes. Could not be more happy!

They were very friendly and helped move my package from their truck into my apartment despite the long walkway and stairs they had to manage.

Jamal and Xavier were great! Problem solved with a challenging delivery and conscientious of any potential damages getting the furniture inside the apartment. A+ all around.

Erick and Emmanuel were wonderful! They picked up my item promptly and safely delivered it to my apartment. All of the glass and mirror was in perfect condition despite the long drive. Thank you both so much!

Jerome & Daniel G were fantastic. They helped me clear out my storage unit, drove the contents to my new apartment building, and brought the items into my apartment. Everything went incredibly smoothly, and it was lovely to chat with Jerome and Daniel. I will 100% be using Lugg’s services in the future.