5-star customer reviews

These guys were amazing. We had a complicated and unique move involving removing heavy pieces of furniture from a large yacht at the end of a very long dock and up a very, steep ramp, multiple times. Many companies wouldn’t take on such a task or would charge us too much to make it feasible. Ramon and Jose didn’t even mention the numerous challenges with our move. They were careful, professional, courteous, flexible with their time, and we couldn’t have done this without them. We highly recommend hiring them and when we need help in the future, we know who to call.

Claudio and Anthony really went above and beyond when delivering. They were kind, courteous and professional. I’m grateful for their help today and their expertise.

The items were heavy and there was a narrow staircase to navigate. They did a great job of getting the items out without damage. Very professional.

Claudio and Brandon took our very heavy dresser up our stairs which was very impressive and were very professional. Would use them again!

This was my first time using Lugg, and I was very please with the entire process. Ramon and Jose were excellent from the first notification, to pickup, and the delivery point. They were very efficient, communicative, and friendly when they arrived. They put my couch exactly where I needed to be, and were extremely professional. Much appreciated!

They were excellent, very careful and professional. They took extra care not to damage our furniture.

Marco & Juan were amazing movers I would highly recommend. They were friendly, fast, efficient and made everything super easy. Plan on using them again in the future!!

Worked hard and the Goodwill did not take the cabinet so they contacted me and spoke with the manager and tried to get the manager to take the cabinet but Goodwill didn’t have space for it so they phoned me and had to return the items to my house which was a lot of moving heavy items for them. I appreciated their help and professional attitude throughout the process.

Very kind, quick and professional movers! They delivered a couch to my home and even helped move out the old couch—removing the legs for me to fit out the door. This was my first time using the app and I will definitely use again.

They were exceptionally professional, meticulous is placing and moving our appliances. They arrived spot-on-time, worked efficiently and made us completely comfortable with their expertise to meet our needs. And then exceeded our expectations. We would call on them again without s moment’s hesitation.

Lugg was a great solution for me with a property closing date that was up in the air. The flexibility allowed me to reschedule and delay the movers arrival without penalty. They showed up on time, we're professional, and did a great job.

It was a very rainy day, and the guys wrapped the mattresses so they wouldn't get all wet. They were careful with my household items, since the work area was cluttered. They used moving pads to avoid any scratches or damage. Even though the move was just a few blocks, they strapped everything, making sure the items wouldn't move around. They even helped putting the mattresses in place. Very good communication and very professional.

In absolutely every way. Professional, friendly, efficient, they were amazing! I can’t recommend them highly enough, I would 100% request them every single time.

Communication as to pickup and arrival. They brought the couch in the house and put the cushions on it and were out the door in less than 10 minutes. Very professional.

Very professional and friendly. Were very careful with transporting our furniture. Thank you so much for your amazing service!!

Such amazing service thrilled to enjoy my new chair. Caleb and John were highly professional and courteous. They handled my new chair with great care and ensured everything was properly packed and secured.

We hired two separate sets of Lugg movers on the same day: One to remove a bulky, heavy, no-longer-working fridge from our upstairs apartment, and the other to pick up and deliver its replacement. Both jobs were challenging: The workers had to maneuver the appliances along narrow hallways and down / up a long, narrow internal stairway. They needed to remove the doors from both refrigerators to make them fit. Both teams carried out these challenges with patiences, persistence and professionalism! They went far beyond the call of duty and were cheerful and helpful the entire time. We were very grateful and would definitely use this service again.

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

Ed and Kent delivered on time. The item was delivered in excellent condition. They were very professional, respectfull, and handled the item with great care. Highly recommended team. 5 stars. Thank you very much.

Robert and Pedro are true professionals and did a great job of delivering my furniture. Highly recommend this service!

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

Young, courteous, strong and careful movers! Thank you!

Lugg sent movers to a store in Pennsylvania where they collected my purchases and drove them to a nursing home in Delaware. ALL IN ONE DAY! Actually - within 3 hours of my request. Amazing service. Reliable and professional and SPEEDY!!!! A+!

Claudio and Brandon quickly yet carefully delivered and moved the sectional sofa to our living room. They were friendly, professional and great to work with.

I was SUPER impressed with their politeness and professionalism. I’m also impressed with your prompt communication system… it’s appreciated. I will recommend LUGG.com to everyone I know

LUGG movers always show up within the hour I choose for them to come, usually at the beginning, and always ready to do the task. They are efficient and careful workers

Amazing guys. Quick, professional and friendly. Customer service is excellent! Thank you for helping me move my stuff today

Kent and Robert were very friendly, and prompt and professional. Overall enjoyed the whole moving experience. Would recommend lugg 100%!

Used this app twice now. All 4 movers I've had were absolutely fantastic! Such a great app. So glad I found it.

5 Stars! Showed up 10 minutes early. Friendly, committed, hardworking, strong, professional. Would hire them again. Very satisfied.

Accommodating and professional service. They arrived on time and were very efficient and careful with handling the couch, which I appreciated. I estimated I would be able to get the furniture up the stairs with only one other person and how wrong I was. Fortunately they were there to help with the heavy lifting, as this job was way beyond what me and another friend would have been handle on our own. Thank you so much again!

Fast and efficient. Great communication when on task. That said, this move was a disaster from a LUGG logistics standpoint. 1) My Lugg was scheduled for between 12 noon and 1:00 pm. Assigned me one Lugger when I made sure I did NOT select one Lugger - I needed two! So had to cancel and resubmit my order. 2) My Lugg was now supposed to occur between 3:00 pm and 4:00 pm. Kept telling me they were coming (with ETA) but did not show up until 6:40 pm. Never did get an explanation of what happened to delay this move. 3) Lugg did credit me $30 for being “tardy”. Appreciate this, but the delays affected two families (one for pickup and one for delivery) who lost an entire day with no ability to plan or adjust to the continued delay. 4) This was my first experience with Lugg. It may be my last—even though Robert and Johan were great and professional!

Gabriel and Caleb were one of the best workers I’ve ever met. They were professional and polite and went above and beyond in making the delivery a joy. It was such a surprise being greeted by their smiling faces considering it was one of the hottest days on record. Thank you and I will use your company again when needed.