5-star customer reviews

They were very quick to pick up order and deliver it. They even called to confirm what was being picked up from IKEA! Well done! Happy New Year!!! 🥳

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

They were ahead of schedule and helped us with moving the IKEA products fast. Really friendly and professional.

David and Jashaun were awesome last Saturday when they delivered our IKEA order. The elevator was broken and these guys hauled our heavy items to our 3rd floor unit using the stairs! Despite this unintended hardship, they showed the best attitude we have ever seen. They were courteous, smiling, patient and non-complaining. David and Jaushaun stood tall above their peers when it comes to excellent customer service! Your company is blessed to have them! Thank you.

Omar and Kevin came right on time and were so nice and helpful. They did a great job getting a particularly large and heavy box into our house. Thank you again. We will definitely use this service again when needed.

Greg and John were great. They delivered and unloaded a number of heavy IKEA boxes for us exactly where we asked. Highly recommend them.

David and Jashaun did a great job delivering my couch from IKEA.They we're on time and very professional.I would definitely recommend them for your next move!

They were courteous. Gracious. Had great attitudes and so willing to assist. Even with the mix-up in the order that IKEA gave them they went above and beyond to make sure we were taken care of. Big thumbs up guys!!

Hi can you give me a copy of my receipt you kept my receipt when you went back to IKEA to get the couch they forgot to give you. I need my order number.

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Elvin and Michael were amazing. I had lots of heavy items from IKEA. They loaded it quickly, got my new place quickly, and carried everything up to the third-floor  without any complaints at all. These guys are ROCK STARS! I highly recommend them.

They arrived within a few minutes of picking up my purchase from IKEA, Burbank. They were able to back into my driveway (as requested) in one easy movement and carried all four boxes into my home in about 5 minutes. They set the boxes exactly where I needed them to be in order to assemble the day bed. They were really friendly and efficient and remarked that they appreciated the a/c which had just turned on before they arrived. Also, their smiles while working were identical to their ID photos. They seem to enjoy their job and working together.

They were amazing...on time, they found the best solutions to move my 3 big wardrobe keeping the good conditions , and of course all the Ikea members were awsome too. Thanks everyone of you!

Own. A short about writing. Writer whose afraid fo write. Hello Lugg! I wanted to email a review of Carlos and Jaime who just delivered my couch from Ikea today. These two were awesome and great gentlemen. They came quick, right on time, super helpful in bringing everything in and we cool to talk too. Keep these guys going! Really appreciate them! BK

On Time, courteous, and their troubleshooting was excellent for getting the AS IS two ikea pieces (couch and queen bed) into apartment.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Super helpful. Was understanding about the wrong address given by the app coz it changed my pin t Ikea when I asked for a pick up a Cinemark Carson which is behind ikea

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

Kris was fantastic and helped load the couch in as well as to ikea even though messed up the order. Thank you!!!

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Martin and Gabriel were so friendly and in constant communication with me from the time they were dispatched to Ikea until they arrived at my front door. My boxes look just as they did when I picked them up from the shelves. Great service and care. Thank you!!

What I loved about them was first they called when they were leaving IKEA to make sure they had the right qty. of packages than they called when they arrived and it was just smooth sailing after that for the off load of my products . They were on time , friendly and fast. I would definitely have all my stuff delivered from IKEA from now on based on such a wonderful experience

Super communicative. Upon arriving, when we realised that the wrong order had been sent from IKEA, Carey and Darryl went back to pick-up the right one and came back. I so appreciate them. They unloaded everything and put it exactly where it wanted it. They were awesome and understanding despite the mix-up of the wrong product being sent.

Armando was great, but the IKEA situation was not ideal. I think next time I need something shipped from IKEA I might just contact Lugg or GoShare directly, and hang out in the parking lot. It took Armando about 40 minute from the time he got to Ikea to the time he had the boxes in his car. Very inefficient process. I wish Ikea was easier

Edwin and Raphael were amazing! Couldn't ask for two better gentlemen! Just awesome! Truly, polite, professional, courteous, prompt and careful with my merchandise. I will always request (if possible) for these two gentlemen to make any of my future deliveries. Lugg and IKEA are fortunate to have them on board. Please give them a healthy raise! Thank you

Jeffrey and Timothy went above and beyond with delivering my couch from Ikea. These two gentlemen were promptly on time, very communicative, and helped me get the package delivered right where I needed it. I would highly recommend these two guys. They're great.

Right on time, friendly, helpful doing what needed including tarp for rain. No wasted time and perfect solution to returning ikea items

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

Cody and Mauricio are two super nice, upbeat, positive guys who move fast and efficiently. They were able to maneuver my furniture in and out of a tiny old elevator that I thought wouldn’t even be an option. They took apart and rebuilt my complicated IKEA bed in no time at all. They are your guys!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

It's our first time using the Lugg delivery service and we didn't know that we were supposed to be at IKEA store to help loading. But Anderson went above and beyond to take care of that and deliver the sofa on time. Thanks so much!

Very friendly, and responsive! IKEA made a mistake and left out a large portion of my order, this was not the delivery team’s fault, but they were clearly concerned and willing to help.