5-star customer reviews

SO efficient and respectful. Very prompt and courteous. We’re thankful for this service, and will happily recommend and use in the future!

Onon and James were super quick and professional and could not have made moving my peloton any easier! Would use them and Lugg again!!

Wow! This service could change our lives! Like Lyft for hauling. We bought a recliner chair at West Elm today, and were planning to borrow a truck from someone to bring it home, but Lugg did it for us in under a hour. Mulusew and Terrance were very helpful, and even moved the old chair downstairs for us. Mulusew showed me how to claim my first-time user $10 off code. Great service!

Awesome job! Could not have asked for better movers. They truly went above and beyond. They were the best!

Mark & Emad are super nice and made hauling furniture across the city a simple task! A chore that would have taken me all day to get done was finished in a couple of hours thanks to these guys. They were very professional and careful with maneuvering large pieces around a small space even taking the time to tape off the doorways to avoid scrapes. So, if you are looking to get a dirty job done fast, without breaking a sweat while also working with attentive people who will communicate with you through out the whole process then they are definitely the way to go.

Nathan and Angelo were so helpful, friendly and moved all of my items quickly. I really appreciated them!

Jose and Scott were amazing! On time, communicative, and SO helpful and friendly. They delivered our large couch up a few flights of stairs to our unit with impressive ease. The couch was delivered quickly, safely, and neatly and we are beyond thrilled. Would highly recommend these Luggers!

Nice job despite 7 in of snow and some trouble getting the truck into the location, but they made it work we're on time and efficient and didn't damage anything. This is a great service!

Alex and Scott always do an amazing job!! This is my 2nd time with them, and I will make sure to request them if ever needed again.

James and Onon were exceptional! My 85-year-old mother purchased a HEAVY butcher block kitchen island on a whim. They were so fast, we made them wait a few moments at her house before we arrived. They evaluated all the imperfections of the product at the point of pickup and sent us photos. They were beyond patient with her and put it where she requested. I wanted to give them a 5 star review, but the link sent was broken. Customer service was every bit as responsive, swift, and professional as the Luggers were. I would not hesitate to use this service again, as customer service seems to be a dying art. This is a classy operation.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Isaac and Jose were great. Very efficient, especially with moving more challenging items downstairs. Took extra care in making sure they didn’t scratch the floors. Great experience.

I needed some other pieces of furniture taken down to the dumpster and they were so nice and moved those as well! Hard workers!

I appreciated how quickly they picked up and delivered our new couch. They both were very pleasant and it was also nice to be able to track where they were on the route. I recommend!

Alex and Angelo were amazing in moving my giant couch. I cannot believe they were able to make it fit in the truck. They were so helpful and friendly.

Lugg is the one app that brings together great user experience with great offline service in unexpected ways. I have booked 3 Luggs - one same-day, after another mover dropped out at the last minute - and every single one has been prompt, friendly, affordable, and extremely professional. I am shocked by how seamless and delightful this experience is. It’s the kind of thing that was unimaginable just a few years ago. Lugg has set a new standard for moving, hauling and furniture delivery. I’m such a fan!

Very fast and cleared the items with ease despite all my cats. They even found some family photos in a stool that I didn’t even know weee there. I would have lost those forever. Thank you.

They were super fast and helped moved another item for me. It was very kind, would 1000% use them again. Highly recommend booking this team!

I have MS and I don’t always have the ability to do the things that I used to do. These two lugs (weird) handed everything for me. Broke down boxes, cleaned up, put furniture together… basically anything that I needed. I never felt judged or degraded in any way , even though I struggled with the app and had many empty boxes and open crates to handle. Thanks again

This was the best experience ever!!! Guillermo and Alfredo We’re so helpful, professional, fast and efficient. Definitely going to recommend lug.com to everyone I know based on today’s experience. Thank you!!

These guys were very professional, on time, very thorough and conscientious. I will definitely be interested in their services again!

Fantastic first experience with Lugg! Wish I had known about them sooner. Will recommend them to everyone.

Excellent experience, highly recommended. Blake and Tom were punctual, polite, friendly, and delicate with my furniture. They went above and beyond and saved me a weekend day of hauling furniture.

Jose and Scott were amazing. They somehow fit all of my stuff in the truck and brought everything in efficiently and even helped me put things together that would have been really hard for me. Can’t recommend them enough!!

Robert and Jose were great and champs for hauling all my stuff up three flights of stairs.

I had a complex sectional that was wired for 3 recliners. They did a great jobs b of setting up. I hope to work with them again some day. Camille Lester

Jamel-Kylee and Luis were fantastic. Arrived right on time. Professional and quick. Could not be happier. Highly recommend this service!

They were great and very professional, as well as friendly. I am very grateful for them hauling my boxes upstairs... I definitely couldn't have done it myself!

The app works! The lugg-er that came out was very helpful. He was very careful with our appliances...making sure they didn't get dented or scratched in the loading, hauling and unloading at our new location. Thanks again!

Dakota and Alexandro were tremendous help hauling my household goods from the first floor to the forth and cross the other side of the building due to the elevator being down. They even assisted me with put my room together and living room. I couldn't ask for better help!

I am above pleased with the exceptional help both Onon and Jesues provided. They tag teamed my project with efficiency, finesse, and skill and went above & beyond. My storage pod was so skillfully organized. I'm very happy with the work. I highly recommend them. This was my second experience with Onon and his pod organizing skills just leaves me speechless. Great job gentlemen!