5-star customer reviews

Wow! This service could change our lives! Like Lyft for hauling. We bought a recliner chair at West Elm today, and were planning to borrow a truck from someone to bring it home, but Lugg did it for us in under a hour. Mulusew and Terrance were very helpful, and even moved the old chair downstairs for us. Mulusew showed me how to claim my first-time user $10 off code. Great service!

Ramon and Jose were wonderful! Very careful with the items being moved and work well with me to ensure everything was placed in the correct location. 5 stars!

Robert and Jose were great and champs for hauling all my stuff up three flights of stairs.

Pedro and Anthony were great! They were on time. Listened well and were ready to work. They were careful and thorough. They covered and secured the load knowledgeably. They were happy to help and be sure that they did everything as I wanted it. I definitely will use this service again!

Very impressive! They carried my Nordictrack from the basement level to my upstairs. It took them only a few minutes they were in and out. Very professional. I will definitely be using Lugg again and recommending the service to my friends and neighbors.

Mark & Emad are super nice and made hauling furniture across the city a simple task! A chore that would have taken me all day to get done was finished in a couple of hours thanks to these guys. They were very professional and careful with maneuvering large pieces around a small space even taking the time to tape off the doorways to avoid scrapes. So, if you are looking to get a dirty job done fast, without breaking a sweat while also working with attentive people who will communicate with you through out the whole process then they are definitely the way to go.

Caleb and John were awesome! Efficient, precise, professional and experts with moving. Couldn’t be happier with their help. Cheers!

The app works! The lugg-er that came out was very helpful. He was very careful with our appliances...making sure they didn't get dented or scratched in the loading, hauling and unloading at our new location. Thanks again!

They were excellent, very careful and professional. They took extra care not to damage our furniture.

They did a great job! Was amazed how much of our large furniture they were able to fit into their sprinter van.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Claudio and Anthony were very helpful and careful with the furniture. They put the cabinet table in the space I wanted. Thank you Claudio and Anthony

Claudio and Brandon quickly yet carefully delivered and moved the sectional sofa to our living room. They were friendly, professional and great to work with.

Great work, picked up furniture for me and brought it into my apartment!!! Excellent communication and efficiency!!

Ramon and Jose did a great job. They were cordial, and quick. All of my things arrived in one piece (nothing broken). They were careful not to mark up walls when carrying awkward furniture.

Excellent experience, highly recommended. Blake and Tom were punctual, polite, friendly, and delicate with my furniture. They went above and beyond and saved me a weekend day of hauling furniture.

Very punctual, my poor planning made it a difficult move, and they both easily adapted and made it work.

Helpful friendly and fun! They suggested donating to community warehouse instead of hauling to the dump; much better option! Thanks guys!

Safely moved a very awkward, heavy box from a delivery truck to my garage. Arrived early, got everything done very fast and worked well with the delivery driver. Thank you!

Claudio and Brandon were all of the above! This was my first time using Lugg and I was totally impressed!

Wonderful service! Called me when they were on the area so I would be ready. Asked me how my day was. Service with a smile :)

Extremely friendly, and great communication. It was down pouring when I needed something moved they wrapped it up really well to keep it dry. Not to mention hauling it down 5 winding flights of stairs! Thank you!

These guys were amazing! Very prompt and careful while hauling They arrived practically minutes after we got home from ordering the furniture! Couldn’t have asked for better delivery! Thank you 😊

Lugg is the one app that brings together great user experience with great offline service in unexpected ways. I have booked 3 Luggs - one same-day, after another mover dropped out at the last minute - and every single one has been prompt, friendly, affordable, and extremely professional. I am shocked by how seamless and delightful this experience is. It’s the kind of thing that was unimaginable just a few years ago. Lugg has set a new standard for moving, hauling and furniture delivery. I’m such a fan!

Dudes! Update your photos! You look so much different now! I have only good things to say about you guys and your work. Above and beyond! Thank you very much.

Claudio and Brandon were amazing! Really appreciate their help today. They were very fast and efficient.

Claudio and Brandon did an excellent job moving a very heavy desk out of a house with very narrow hallways.

Brandon and Claudio were great! The communication was wonderful. They were patient and understanding. They moved the items very carefully and arrived without delay. It was a wonderful experience, and I would definitely recommend LUGG, specifically Brandon and Claudio, to everyone. Thank you!

Jose and Ramon were an awesome team. On time, fast with the move, and made everything easy for us. Would gladly hire them for help again!

Went above and beyond on delivery, installed the couch, offered to dump the boxes, torn boxes apart for us. Super friendly!

These two are great problem solvers and went above and beyond to work both efficiently and quickly. Would highly recommend and use them again!