5-star customer reviews

They were fantastic! Showed up on time, took the item and drove to the next destination. They delivered the item with care at the destination address and even removed the old mattress as well for us. Top notch!

This father son duo are fantastic!!! Professional and personable. They took the time to put the mattress adjustable frames together and had everything working before they left!

They were amazing! It was a very heavy dresser, and I live in an apartment that made it a little tricky. They even went the extra mile to wrap it up to make sure it didn’t get damaged.

brought the table upstairs, had it wrapped well & protected, good communication throughout the process

They were very professional and helpful. And they had wonderful sense of humor. We give them the highest rating. And would use them again.

Very quick and efficient, arrived within the window of time that was requested! Tackled three flights of stairs like real champs 💪🏽 Would highly recommend to others.

Stanley and Gerardo were amazing! So friendly and professional. They went above and beyond helping me with the furniture. Truly great guys. Thank you!

Moved a huge mattress up three flights of stairs in 115 degrees in less than 20 mins. Honestly I was shocked. Thank you guys!!

Highly skilled at delicate removal work or general moving both, I was really impresssed with Jacob and Darvi. Very pollite and courteous, they made a difficult job easy. We are so grateful!

Professional, kind, and courteous. They were super fast and timely - they also treated my furniture with care. Would highly recommend Lugg and especially this team of movers. Thank you!

Very kind and respectful of us and our house. Removed old mattress and installed our new mattress. They took away all packing material as well.

This was so extremely easy. I was working from home while they came in, took the mattress and the box spring and delivered it directly to my cousin’s house. I can’t wait to use Lugg again!

They were very careful to move the box spring and mattress without causing any damage to the house. They were very polite and helpful

I LOOOOOOOOOVE LUGG x's 10 These guys work their butts off and they are super professional. Jonathan was today's pick up and delivery driver, he came to my place of business to pick up the items and now on his way to the destination. I can't express my gratitude to him, it's super hot outside and he kept a smile on his face your the best! Download the app now for all of your pick-up needs or junk removal.

Rocky and Rachel were professional , kind, helpful and went above and beyond to deliver and set up our mattress! 11/10! Thank you Rocky and Rachel!

Michael and Brandon were great! They were very communicative. They let me know once they had picked up my new mattress and gave me a 15 minute heads up before they arrived at my house. They wore masks and shoe covers, and set up my bed within minutes! Thank you for a great first experience with Lugg!

Everything anybody can think about it. Before the mattress brought into upstairs 3rd bedroom we had some furnitures in the room Nd they helped to bring down and put in the garage willingly. They were heavy. Yes. I tipped them good. They did that without asking extra money. Mahasen

They were efficient and helped me put my mattress pad on. I am disabled. Thank you for being available and effective!

Good attitude on hot, hot day. Punctual, polite and hard working guys. Highly recommend them. The truck, however, not so much. Bottom of rolled-up mattress had a layer of dirt on it when unloaded.

The boys got there at the appointed time. Took them no time at all to bring in the mattress, remove the plastic and place on our box springs. Thanks guys!

When picking up a tv from best buy Carlos called immediately when there was an issue verifying them as the proper pickup people through the store. He also had his son with him so I did not need to help move the tv into my third floor (stairs only) apartment. Super friendly, super quick, 10/10 would recommend to anyone

Art and Allen were awesome! Went above and beyond, great guys, worked hard and efficiently, took extra time to secure our stuff in the UHaul. Would use them again, 100%!

Richard did a great job but Lugg did not meet expectations. I ordered a pickup truck and you sent a van and then when they didn't work you sent another van. Even I know a King size mattress won’t fit in a van. Then you canceled on me because you couldn’t fit what I ordered for a truck into a van. So I had to beg you to deliver the bed so we didn't have to get a hotel. Then you offered to send Richard if we could help him load on both ends. So I said yes because I didn't want to go to hotel at 9pm. Richard delivered our bed at 8:30pm (scheduled time was 4-5pm) and was great! (But You were supposed to deliver 2 beds) Richard went above and beyond his job description! He is an A+ employee! But Lugg was not a good experience and I think you owe me a refund or discount. Would I recommend Lugg to anyone.....no. Would I recommend Richard ...yes. R

Amazing guys, comes up with smart and great plans. Showed up with a trailer which shows they go far and beyond just for my queen size hybrid mattress. Went the extra mile and covered the mattress with blankets!

They delivered a large boxspring and mattress, having to navigate narrow spaces. They were polite, professional, and innovative in getting the job done.

Mr. Rob and Mr. George, Consumate professionals. I will request there services every time the need arrises. I will confidently recommend them to family and friends. I placed an order with Lugg and in five minutes George called me and communicated there ETA. Then, called again, when at the warehouse to confirm my mattress order was correct and gave me his ETA for delivery. Then quickly and efficiently installed my 2 adjustable bed platforms and showed me they worked correctly. Then, carefully placed my new mattresses on there platforms. Then proceeded to clean up all the packaging and found me to say thank you and good-bye. I responded with a well deserved tip. Great professional service. Thank you Rob and George, the Dynamic Duo.

Used Lugg for junk removal. Showed up within 10 minutes and got everything out quickly. The only thing I'd say that isn't well done is that it doesn't tell you about a dump fee when estimating. Only way I knew about it was after I received an additional charge and look at the FAQs. My fault for not checking before accepting