5-star customer reviews

Experienced at pick up from Pottery Barn Outlet. Creative about getting the furniture into the downstairs area of our house.

These guys were incredible. Real rockstar movers!! All smiles, very polite, and they went the extra mile. Even though my table was the heaviest they’ve ever lifted, they were determined and positive through the entire time. Note to HR outlet: You’ll need to disassemble furniture pieces that are superheavy, because this was insanely heavy. Thank u again Jensi and Mosi!!!

Fantastic job by Ralph & Mike Jackson, true gentlemen, worked very hard, were very helpful & kind. Quick, efficient, and even were very patient in dealing with the building’s elevator that went down following the first item they moved; they proceeded to Lugg items up the stairs 2 floors while waiting for emergency elevator maintenance. I was hoping they’d have an easier run & could use the elevator for the majority of the furniture, fortunately the elevator was restored rather quickly but these guys kept trucking via the more difficult route. Easily 5/5 stars, they nailed it & were a delight to work with. We appreciate you both so much Ralph & Mike!! THANK YOU! 🤗

Omar and Kevin made the delivery so easy on us. They were very cooperative and would use them again for sure. Thank you Omar and Kevin!

Delivery was fast, easy to arrange, great communication with updates, and very professional. The furniture was wrapped and protected during transport. Highly recommend this service.

Thanks so much for all the help and the solid communication. We appreciated the smooth, efficient delivery.

Aleksey and Ryan came on time and very helpful! They made moving our furniture from one place to another a breeze! I highly recommend them for any small moves you have!

Maurice and jack was very friendly and helpful, but I was not satisfied with lugg service because the merchandise arrived 1 hr after the stated time and I expected the merchandise to be fully wrapped and covered to protect the merchandise during the delivery and after its is put in the garage. My concern now is if the merchandise might have been damaged and I would like to know how we can get it covered and protected as I was expecting, because all the other merchandise was being wrapped and covered at the RH outlet

Movers were great. Truck was a little too small to everything but that’s my fault for not giving better dimensions. They were lots of help on pickup and delivery.

Team showed up in the time frame, were good communicators and very friendly. They loaded boxes efficiently and then updated me on how delivery connection on the other end.

My delivery service with Terry and Tamas was 5-star. They were responsive (texting me with updates), friendly, punctual, and genuinely nice guys. They were quick to pick up my items from the Pottery Barn Outlet in Alameda and had zero qualms driving my goodies up to the Napa Valley. Price was reasonable, would highly recommend them to a friend and will certainly call upon them again in the future. Thanks guys!!

LUGG is a great resource! I have used LUGGers for a number of events over the last few years. Everything from standard moving of furniture to helping me move/sort boxes during a big garage cleanup. The people who come are always very courteous and helpful.....always willing to help in any way they can. I highly recommend their services -- a life saver for those of us with a bad back issue (my husband) OR for those of us who have okay backs but are not able to lift over 20 lbs.

Super smooth delivery. Very prompt. Table was securely wrapped, protected and strapped down for transport and delivery. Placed exactly where I wanted it upon delivery arrival. Luggers were friendly and very efficient.

The delivery team went much better than expected. They were careful getting the huge sectional pieces through the door. They were helpful by positioning the pieces in place. I definitely recommend this team.

Nice guys! Arrived on time, managed to haul a huge refrigerator out of the house without leaving a single mark on the walls. Expressed heart-felt sympathy that teh Seers outlet sold me a refrigerator with a bad compresser.

They where super careful. This is the third range we’ve had delivered in a week. The first two where damaged by the Best Buy Outlet’s contracted movers. We couldn’t ask for a better job and would highly recommend them to anybody needing movers.

Another amazing Lugg duo!!! SO great—professional, happy, friendly, PERFECT pickup and delivery! THANK YOU!!!!

They did an awesome job moving my vintage table. Went above and beyond and communicated with me when RH Outlet Pleasanton would not release the table due to the fact that the photo of the receipt Lugg provided from me was not clear enough to read. I’m so pleased with their service!

Took longer than expected in terms of overall time from SF to Oakland. The original estimate was $178, but this ended up being ~$50 more. One mover seemed slightly less experienced than the other, but overall delivery was quick and easy. (I helped carry in the drawers, they just did the main body of the dresser.)

This was such an impressive job by these two. From pick up to delivery, they were fantastic. The parking in the neighborhood was tough and they were patient and we were able to snag a spot right in front. They were friendly and had a great attitude! I will use lugg again because of them :)

Excellent! Waited when the seller was running late. We’re super communicative with photos and arrived right on time. Super quick and efficient with delivery.

Delivery was great. However, I was charged $93.50 4 times on my Citi Bank COSTCO card and 2 times on my Amex card. Why so many charges? I will only pay once !! Please call me to explain all the charges @ 510-715-6005.

Super nice guy that communicated great and knocked out the delivery within an hour from when I scheduled it.

Humberto & Eduardo were extremely efficient & very nice people! I cannot believe how quick and easy they made this move for me:) I will definitely be using Lugg again for all my delivery needs.

I have booked luggage to deliver my furniture. They were very professional, punctual, and handled the sofa so carefully, I was assured that I have taken right decision of booking lugg

We purchased a dining table and a corner sofa from an outlet. I tried to find a delivery service and found out Lugg. The booking went smoothly. The team responded quickly. It only took a little over an hour to arrive in my apartment. To my surprises, the items were properly packaged to avoid any incidental damages. The team was quite knowledgeable in turning things around and getting the big furnitures into the room. The whole process, from online booking to having the furnitures in my room, was only two hours. I am extremely happy with the service.

Did you take a photo of the chair at the delivery address? If so can you please send it to me. Thanks

We loved the app. The Lugg guys. Hard working. Polite. They did a great job Question: they have the brackets to our cabinet. These hold the shelves up. RH OUTLET says they had them in hand as they left their warehouse. How can I make arrangements to get them?

Abel and Omar provided timely, professional service and helped with the furniture placement to ensure it was exactly as I wanted. Lugg movers never fail us!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

brian was fantastic picking up a sofa from the outlet store. Within the hour he had gone to the store in Alameda, picked up the sofa, and delivered it to my home in SF. He provided fantastic service and went above and beyond. Thank you again Brian!

Ryan and Alex were absolutely amazing. They helped us move several heavy pieces of furniture. They arrived on time (actually a few minutes early), were careful with our things and our home, and were wonderful and courteous communicators. We would absolutely hire them again!!