What is the process for using Lugg to deliver my bed frame purchase?

It's simple! Here's the process: 1. Buy your bed frame bed: Complete your purchase at the store or the bed frame website and select "in-store pickup." 2. Get the receipt: Hold onto your order confirmation or receipt. You'll need to upload a photo of it when you book. 3. Book your Lugg: Schedule a Lugg for pickup in as little as 30 minutes. Enter the store's address in Washington, D.C. as the pickup location and your home as the destination. 4. We handle the rest: Our crew will go into the store, handle the pickup with the information you provided, load your bed frame bed, and deliver to your room of choice.

Do I need to be at the bed frame store for pickup?

No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the bed frame store in Washington, D.C., our Luggers can handle the pickup for you. Some bed frame locations may require additional verification, and we will contact you if that's the case.

What if I buy something in a local bed frame store and want it delivered the same day?

That's what we specialize in! You can book a Lugg right from the bed frame store or parking lot in Washington, D.C.. Our crew can often arrive for pickup in as little as 30 minutes, getting your new bed frame bed home faster than traditional delivery. If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 30 days in advance.

Do I need to provide an order number or bed frame store receipt?

Yes. Upload your digital receipt or provide your bed frame order confirmation number when booking so our crew can easily locate your bed frame bed at the Washington, D.C. store.

Can Lugg pick up my bed frame store order if it hasn't been paid for yet?

No. Please ensure your bed frame purchase is fully paid for and ready for pickup before booking. Our crew cannot complete payment at the store.

Will Lugg wait if my bed frame order isn't ready when they arrive?

For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule. For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with bed frame in Washington, D.C. that your order is ready for pickup before booking.

Can Lugg take away my old bed when delivering my new purchase?

Yes, Lugg can pick up your new bed and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like [Goodwill](https://lugg.com/goodwill-industries-pick-up) or [Habitat ReStore](https://lugg.com/habitat-for-humanity-pick-up) near Washington, D.C.. Just add an extra stop when booking your delivery. **Tip**: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your bed, along with their hours and any potential fees.

What if I find damage to my bed upon arrival?

Please inspect your bed upon delivery. If you find damage upon receiving your bed, or discover defects from the store, note it immediately with your crew and contact the bed frame store for assistance. If damage to your bed occurred during transport, please contact [Support](mailto:support@lugg.com) to file a damage claim. We will ask you to hold your bed as we work to resolve the issue as quickly as possible.

What supplies and protective equipment will my Luggers bring for my bed frame delivery?

Every Lugg bed frame delivery in Washington, D.C. includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient bed frame delivery from start to finish.

What happens if my new bed doesn't fit through my doorway?

You are responsible for measuring your doorways, hallways, and stairwells to ensure your bed will fit before booking. Your bed cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the bed frame store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.

Can Lugg pick up my bed from multiple stores in one trip?

Yes! Lugg now supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.

On-demand movers

Bed frame delivery in Washington, D.C.

Whether it’s a simple metal frame or a king-size platform, we'll get your new bed frame from curb to bedroom without the wrestling match. Our movers in Washington, D.C. bring it in, place it where you want it, and keep the process quick and simple.

Two movers in Washington, D.C. carrying a mattress from a truck into a customer’s home for a bed frame delivery

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Victor & Eugene

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Went above and beyond 🚀

EHGJ

Millions of happy customers

Raymar and Dierre went above and beyond, arriving on time and prepared to deal with snafus such as tools to disassemble (and reassemble) the bed frame so that it could be carried out and through tight doorways and corridors. Excellent effort, friendly and efficient - that earns all 5 stars.

JJeff in Berwyn Heights, MD

5.0

Philip & Rodrigo were professional and quick. I was removing a mattress and the website made it seem like Luggs would take it away and get rid of it for me. That is not the case. You need to know where they are going to take it. Anyway the two luggers were helpful and polite regarding this miss communication.

MMatthew in Reston, VA

5.0

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Lugg pricing in Washington

	Crew	Base Fare	Per-Mile Rate	Per-Stop Fee	Average cost*
Lite	1 Lugger	$50	$1.81	$18	$77
Pickup	2 Luggers	$83	$1.92	$22	$114
Van	2 Luggers	$110	$2.20	$26	$147
XL	2 Luggers	$160	$2.47	$28	$200
Box	2 Luggers	$207	$3.21	$32	$255

Lite

1 Lugger

Base fare$50

Per-mile rate$1.81

Per-stop fee$18

Average cost$77

Pickup

2 Luggers

Base fare$83

Per-mile rate$1.92

Per-stop fee$22

Average cost$114

Van

2 Luggers

Base fare$110

Per-mile rate$2.20

Per-stop fee$26

Average cost$147

XL

2 Luggers

Base fare$160

Per-mile rate$2.47

Per-stop fee$28

Average cost$200

Box

2 Luggers

Base fare$207

Per-mile rate$3.21

Per-stop fee$32

Average cost$255

* Estimate for 5 miles of driving and 15 minutes of labor. Pricing rates vary by city. Each booking also includes a small variable booking fee to support Lugg's operational and safety costs. You'll always see an upfront estimated price before you book.

Real customer prices

See what Lugg customers paid for similar bed frame deliveries.

Barbara

Moved a king size mattress from Mattress Firm in Daly City to San Francisco, CA

Lite1 Lugger LITE illustration

Base fare$49.50

Mileage(2.4 mi @ $1.81/mi)$4.34

Booking fee$3.50

Total price$58.31

Peter

Moved a queen bed from Denver Mattress in Westminster, CO

Lite1 Lugger LITE illustration

Base fare$49.50

Mileage(12 mi @ $1.81/mi)$21.72

Booking fee$4.27

Total price$75.49

Jack

Moved a king mattress from Mattress Clearance Center in Dallas, TX

Pickup2 Luggers PICKUP illustration

Base fare$82.50

Mileage(9 mi @ $1.92/mi)$17.28

Booking fee$5.99

Total price$105.77

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

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