How do my Luggers know what to pick up from my used item seller, and how will they contact the seller?

When you book, upload photos and a clear description of the item from used item in Santa Rosa - your Luggers will use this to identify it. They'll also confirm it matches the photos or description you provided so the correct used item is picked up. To keep the seller informed, add their phone number to the Additional Contacts field. Your Luggers will be able to contact them directly once they arrive at the pickup location. Once your crew is en route, you can also message them directly in the [Lugg app](https://short.lu.gg/lugg-app) to relay any last-minute details. This process works smoothly whether the pickup is from a private seller, thrift shop, secondhand store, or estate sale.

Do I need to be present when Lugg picks up my used item item from the seller?

No, you don't need to be at the pickup location as long as the used item seller is available to release the item and your booking includes clear photos and notes. Most used-item sellers are comfortable meeting directly with the crew. If the seller is leaving the item outside for contactless pickup, please confirm this with them ahead of time and make sure the item is clearly labeled. You'll be able to track your crew's arrival in real time and message them directly in the app.

Does Lugg provide same-day & next-day used item delivery in Santa Rosa?

Yes, Lugg provides on-demand, same-day, and next-day used item deliveries. You can book movers and a truck in as little as 30 minutes, or schedule up to 60 days in advance for a time that works best for you.

What happens if the used item seller isn't home or doesn't have the item ready when my Lugg arrives?

Your Luggers will attempt to contact the used item seller and wait a reasonable amount of time. Any wait time is billed at your standard per-minute labor rate. If the seller is unresponsive and the pickup can't be completed, the Lugg will be canceled, and a cancellation fee may apply. To avoid this, please confirm the pickup time with the seller 1–2 hours before your arrival window. Double-checking the seller's availability helps prevent common used-item issues like no-shows or last-minute listing changes.

Can Lugg pay the used item seller for me when they pick up the item (Cash on Delivery)?

No. For liability and security reasons, Lugg crews cannot handle cash, checks, or digital payments between you and the seller. Please arrange payment directly with the used item seller. We recommend using a secure digital payment app after you've confirmed our crew has the item. Handling payment yourself keeps the transaction secure and helps avoid common risks with second hand purchases.

Can Lugg pick up used appliances from the used item or other second hand sellers?

Yes! Lugg can pick up and deliver used appliances such as washers, dryers, refrigerators, and stoves, as long as they fit safely in the truck you choose. Please make sure the seller has disconnected the appliance and that any water lines are fully drained before the crew arrives, as Luggers aren't able to provide plumbing or electrical services.

What size truck and crew should I book for my used item delivery?

The best truck depends on the size and scope of your used item delivery. For most used item deliveries involving heavy items, we **strongly recommend a 2-Lugger crew** to ensure everything is handled safely and efficiently. For smaller tasks, or when you'd like to assist, the Lugg Lite (1 Lugger + pickup truck) works great. Here's a quick look at our truck dimensions to help you choose: * Pickup: 6 ft+ long × 4.5 ft wide. The tailgate can stay open for extra length, and all items are secured with straps. * Van: 8 ft+ long × 4 ft wide × 4.5 ft tall. * XL: 10 ft+ long × 5.5 ft wide × 6.4 ft tall. * Box Truck: 12 ft+ long × 6 ft wide × 7 ft tall. **Tip**: Our Pickup trucks include a tarp for light rain protection, but if the forecast calls for heavier rain, we recommend booking a covered truck, such as a Van, XL, or Box, for extra coverage. If your used item delivery requires a lift gate for loading or unloading, please book a Box Truck and add a note to your booking.

Can the crew inspect the item for damage before loading it?

While the Luggers can confirm the items' general condition, they are moving experts, not item inspectors. Upon request, they can perform basic inspections for quality, authenticity, or functionality, billed at the standard labor-minute rate. They will note and photograph any obvious, significant pre-existing damage (e.g., a large crack in a mirror, a torn sofa cushion) to ensure they aren't held responsible. For overall condition or quality concerns, we recommend asking the seller for detailed photos or a short video ahead of time.

Can Lugg disassemble and assemble furniture during my used item move?

Yes, your Luggers can help with basic furniture assembly and disassembly during your used item delivery. Crews bring standard tools, but if your items need specialty tools or instructions, please have those ready. Time spent assembling or disassembling is included in your total labor.

Will Lugg bring my used item item inside and place it where I want it?

Yes! Your Luggers will bring your used item(s) inside, carry it upstairs/downstairs, and place it exactly where you want it, whether that's a living room, bedroom, office, or hallway. There are no extra fees for stairs, tight spaces, or in-home placement, and all handling is billed at the standard per-minute labor rate.

What if Lugg gets there and the used item item is not as described, and I don't want it anymore?

If you decide to cancel the purchase and delivery upon our crew's arrival, you may still be responsible for the Lugg booking. This includes situations where the item's size, condition, or appearance doesn't match the listing photos or what the seller described. Lugg's role is item transportation, and we're required to compensate crews for their time and travel.

What supplies and protective equipment will my Luggers bring for my used item delivery?

Every Lugg used item delivery in Santa Rosa includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient used item delivery from start to finish.

Can you pick up an item and hold it for a few days before delivering it to me in Santa Rosa?

No, Lugg does not have storage facilities and can't hold items. Your pickup and delivery in Santa Rosa must be completed within the same booking.

The seller offered me another small item for free. Can the Luggers grab that too?

Yes, as long as the additional item(s) fit safely in the truck you booked and don't violate weight or restricted-items policies, we're happy to take them. The extra loading time is billed at the per-minute labor rate. For a smooth pickup, note any possible extras in your used item booking details. If you're planning to pick up from multiple sellers, you can also add extra stops directly in your booking.

Used item delivery in Santa Rosa, CA

Name: Lugg - Same-day used item delivery in Santa Rosa, CA
Rating: 4.9

Same-day delivery in Santa Rosa, CA for second-hand items on Facebook Marketplace, Craigslist, OfferUp, and more. We'll pick up your furniture, electronics, and other large used items, then deliver them straight to your room of choice, same-day.

Customer in Santa Rosa, CA paying for a used item while movers deliver a couch into the home during a used item delivery.

4.9/5

503.6K Reviews

4.9/5

44K Ratings

4.6/5

1.2K Reviews

4.8/5

3.4K Reviews

4.9/5

3.3K Reviews

BBB

Accredited

Your used items delivered, same-day

Deliveries on your schedule

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.

Select day

Track your delivery in real time

Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.

En-route to stop 4

Truck & muscle with every delivery

Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+

Your delivery is fully backed by our Damage Protection Guarantee

Our industry-leading 99.4% damage-free rate means your items and delivery is safe with us.

Top-rated movers nationwide

Our professional 5-star movers, are background checked, and ready to help.

Fast ⚡️

Reliable 💪

Friendly 😁

Efficient ⏱

Victor & Eugene

Helpful 🤝

HEGJ

Santa Rosa, CA loves Lugg
for on-demand deliveries

With an average 4.9-star rating across 484,114+ verified customer reviews, Lugg is the trusted choice for on-demand used item deliveries in Santa Rosa, CA.

See all reviews

San Francisco, CA

Could not have asked for a better and more seamless experience! Servio and Julian picked up a sofa from facebook marketplace and had it delivered to my apartment (up 3 flights of stairs…), and they couldn’t have been more communicative, professional, and easy to work with. They confirmed the sofa was in good condition before I paid the seller, and they got it to my apartment and assembled it for me. They made this whole process so easy and I couldn’t recommend them more! - Rhea

Total Price$138

San Francisco, CA

Amazing movers! Polite, strong and very helpful! Highly reccomend and would book again! They picked up a coffee table for me from Facebook marketplace and carried it down 3 flights of stairs and brought it into my living room intact! Wonderful guys! - Monica

Total Price$132

Cotati, CA

Super friendly. Picked up a bookshelf from facebook marketplace for me. No issues at all, wrapped everything well to be protected - Gareth

Total Price$236

Mountain View, CA

Awesome movers! Helped me last min pick up a Facebook marketplace purchase. Super friendly and professional guys. Thx! - Cassandra

Total Price$248

Woodacre, CA

Asseem and Samir were absolutely fabulous. They did a very good job and delivered the sofa in a perfect state. They helped me install the sofa in the house. They when over expectations by calling me when they arrived on site to tell me the sofa was in great condition so that I could pay using Venmo the family I bought the sofa from on Facebook Marketplace. I recommend them highly. - Patricia

Total Price$179

San Francisco, CA

⸻ I had an excellent experience with Edwin and Joe from Lugg! They delivered the bookshelf I purchased through Facebook Marketplace, and the whole process was smooth and stress-free. They arrived on time, handled the piece with great care, and made sure it was placed exactly where I wanted it. Both were professional, friendly, and efficient—I really appreciated how easy they made everything. Highly recommend them for anyone needing reliable delivery help! - Manuel

Total Price$137

San Jose, CA

AMAZING!! Friendly and helpful. Made remote pickup and delivery using Facebook marketplace a BREEZE!! - Brian

Total Price$75

San Francisco, CA

Tomas & Askari were very friendly, polite, and fast! They delivered my purchase from Facebook Marketplace and handled everything seamlessly. - Alexandria

Total Price$80

Pinole, CA

Ahmed and Jake deserve a RAISE! My space is pretty small and I have a flight of stairs and these two expertly coordinated and managed to do an amazing job. I really cannot express how incredibly thankful I am. Plus, the Facebook Marketplace seller said Jake and Ahmed were so professional, that she asked me what company I used because she wanted to use them in the future. They are getting you business, Lugg!!! - Samantha

Total Price$236

San Francisco, CA

Murilo did an amazing job moving a tree for me. He made sure it got to my office in one piece, and he made sure to watch out for me as well at the pickup spot (Facebook marketplace purchase). I really appreciate his help! - Lauren

Total Price$84

Glen Ellen, CA

Hugo and Carlos were very careful, helpful, friendly and speedy. They did a fantastic job picking up my Facebook marketplace purchase!! - Lisa

Total Price$312

San Francisco, CA

They went above and beyond by texting me photos of the item to make sure it's what I saw on Facebook marketplace! Which I didn't even think of asking for. Meant so much to me! Also so kind and friendly! Thank you!!! - Riley

Total Price$124

San Francisco, CA

Total Price$138

San Francisco, CA

Total Price$132

Cotati, CA

Super friendly. Picked up a bookshelf from facebook marketplace for me. No issues at all, wrapped everything well to be protected - Gareth

Total Price$236

Mountain View, CA

Awesome movers! Helped me last min pick up a Facebook marketplace purchase. Super friendly and professional guys. Thx! - Cassandra

Total Price$248

Woodacre, CA

Total Price$179

San Francisco, CA

Total Price$137

San Jose, CA

AMAZING!! Friendly and helpful. Made remote pickup and delivery using Facebook marketplace a BREEZE!! - Brian

Total Price$75

San Francisco, CA

Tomas & Askari were very friendly, polite, and fast! They delivered my purchase from Facebook Marketplace and handled everything seamlessly. - Alexandria

Total Price$80

Pinole, CA

Total Price$236

San Francisco, CA

Total Price$84

Glen Ellen, CA

Hugo and Carlos were very careful, helpful, friendly and speedy. They did a fantastic job picking up my Facebook marketplace purchase!! - Lisa

Total Price$312

San Francisco, CA

Total Price$124

San Francisco, CA

Uforma and Seth were friendly and professional. They picked up furniture I purchased on Facebook marketplace without my even needing to be there to coordinate and put both items exactly where I wanted in my apartment. Stellar job! - Laura

Total Price$96

San Francisco, CA

They were so nice!!! I bought a table and bar stools off of Facebook marketplace, they arrived at the seller’s apartment and took it down 3 flights of stairs. They loaded in their truck and it arrived safely at my apartment. They were kind, respectful and time efficient! Would definitely recommend them to anyone! :) - Alexas

Total Price$108

San Francisco, CA

Super hard (heavy) job Facebook marketplace job and Edwin and Noee were fantastic! Would definitely trust them again !! - Anthony

Total Price$218

Richmond, CA

Christopher and Omar were both great in helping me transport and deliver furniture purchased through Facebook Marketplace. Both were efficient and friendly, I highly recommend working with both of them. - Bianca

Total Price$139

San Francisco, CA

Moved a couch I bought on Facebook marketplace from the sellers house to mine, and did a wonderful job, even in the pouring rain. Managed picking it up from the sellers house without me being there, and wrapped it nicely to stay safe and dry. Thanks so much!! - Zyanne

Total Price$118

Santa Clara, CA

Jesus was great! He transported my very heavy wooden bedframe that I purchased from facebook marketplace with thought and care and even helped me reassemble it after moving it into my apartment. - Emily

Total Price$226

San Francisco, CA

Ricarlo and Toufik were great! They helped me move a large wooden Aamoire that I purchased off facebook marketplace. They were right on time and kept the furniture safe in transport. - Hailey

Total Price$70

San Francisco, CA

I’ve been using Lugg for the last 5 years, from small moves, large purchases on Facebook Marketplace, and most recently, my entire apartment needed extra hands to help clear out. While I’ve always had an easy and convenient with Lugg, Omar & Jesse really made this experience stellar. I needed my entire apartment cleared out and they did the damn thing. They safely carried all my items (boxes, couch, bed, credenza, etc.) from my 3rd floor apartment all the way down to my UHaul in busy, congested San Francisco. They strategically maneuvered through my cramped apartment and carefully placed each piece of furniture in my 15 ft UHaul, considering placement and space needed to fit everything. Omar & Jesse were very pleasant and professional but also easy going and understood my situation. They made certain the job would get done. I’m extremely pleased with Lugg especially their wizards Omar & Jesse. Thank you for making this stressful move an absolute breeze. I appreciate you both for really easing the burden and doing a hella great job. - Jarred

Total Price$252

San Francisco, CA

Mario and Murilo are quite possibly two of the best Luggers to exist. We had the most seamless and efficient move of a Facebook marketplace couch, to a degree that I did not know was possible. Mario and Murilo beat us to our pickup location and had already started to move the couch within the 2 minutes it took for us to arrive. The entire process took under 40 minutes, including the 20 minute drive between the two locations. They braved our 50 steep stairs with an excellent attitude and strategy. I have never been more impressed by 2 movers in my entire life (24 years). I would trust them with my life and all of my belongings. 12/10 could not recommend enough - Lauren

Total Price$133

Oakland, CA

Excellent communication, very friendly, and very efficient while still being careful to get the job done well! Context: I bought a couch from Facebook Marketplace and needed it delivered from the seller to my home as well as have my old couch moved to the curb. The online experience and text message updates worked great to anticipate timing. Would use again! - Ashley

Total Price$198

San Francisco, CA

Erick picked up a piece of furniture for me off of Facebook marketplace. He had to deal with a very difficult person at the pick up location, and he sent me photos and called me to confirm that the item was as described. - Anne

Total Price$94

San Francisco, CA

Tareq and Shaeb were great to work with. They picked up a vintage dresser from a Facebook marketplace purchase, and checked in with me to be sure I knew the dresser was missing some pieces. They were communicative and helpful and friendly. Thanks! - Monica

Total Price$162

San Francisco, CA

Total Price$96

San Francisco, CA

Total Price$108

San Francisco, CA

Super hard (heavy) job Facebook marketplace job and Edwin and Noee were fantastic! Would definitely trust them again !! - Anthony

Total Price$218

Richmond, CA

Total Price$139

San Francisco, CA

Total Price$118

Santa Clara, CA

Total Price$226

San Francisco, CA

Ricarlo and Toufik were great! They helped me move a large wooden Aamoire that I purchased off facebook marketplace. They were right on time and kept the furniture safe in transport. - Hailey

Total Price$70

San Francisco, CA

Total Price$252

San Francisco, CA

Total Price$133

Oakland, CA

Total Price$198

San Francisco, CA

Total Price$94

San Francisco, CA

Total Price$162

Lugg pricing in Santa Rosa, CA

	Crew	Base Fare	Per-Mile Rate	Per-Minute Labor	Average cost*
Lite	1 Lugger	$26	$1.96	$0.95	$50
Pickup	2 Luggers	$38	$2.24	$1.62	$74
Van	2 Luggers	$68	$3.08	$2.02	$114
XL	2 Luggers	$117	$3.70	$2.30	$170
Box	2 Luggers	$152	$5.00	$3.00	$222
Box+	2 Luggers	$195	$5.75	$3.50	$276

Lite

1 Lugger

Base fare$26

Per-mile rate$1.96

Per-min labor$0.95

Average cost$50

Pickup

2 Luggers

Base fare$38

Per-mile rate$2.24

Per-min labor$1.62

Average cost$74

Van

2 Luggers

Base fare$68

Per-mile rate$3.08

Per-min labor$2.02

Average cost$114

XL

2 Luggers

Base fare$117

Per-mile rate$3.70

Per-min labor$2.30

Average cost$170

Box

2 Luggers

Base fare$152

Per-mile rate$5.00

Per-min labor$3.00

Average cost$222

Box+

2 Luggers

Base fare$195

Per-mile rate$5.75

Per-min labor$3.50

Average cost$276

* Estimate for 5 miles of driving and 15 minutes of labor. Pricing rates vary by city. Each booking also includes a small variable booking fee to support Lugg's operational and safety costs. You'll always see an upfront estimated price before you book.

Real customer prices

See what Lugg customers paid for similar used item deliveries.

Mark

Moved a bar and chairs from Facebook Marketplace in New York, NY

Lite1 Lugger LITE illustration

Base fare$31.20

Mileage(9 mi @ $2.35/mi)$21.15

Labor(16 min @ $1.13/min)$18.02

Booking fee$4.49

Total price$74.86

Most customers pay$88–$117

Kimberly

Moved a hutch from Facebook Marketplace in San Francisco, CA

Pickup2 Luggers PICKUP illustration

Base fare$38.00

Mileage(1.6 mi @ $2.24/mi)$3.58

Labor(40 min @ $1.63/min)$65.01

Booking fee$6.80

Total price$113.39

Most customers pay$80–$115

Elizabeth

Moved a dining table & 6 chairs from Craigslist in Glenview to Evanston, IL

Van2 Luggers VAN illustration

Base fare$68.00

Mileage(9.1 mi @ $3.08/mi)$28.03

Labor(52 min @ $2.02/min)$105.10

Booking fee$12.84

Total price$213.97

Most customers pay$156–$199

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

Help from real people

Dedicated support

A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.

Learn More

Safe and reliable

Trusted movers

Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.

Learn More

Victor

Mover

Lugger rating

4.9

Qualifications

3/3

Background check

No criminal background, valid drivers license & more

Strong & Physically Able

Lift over 100lbs, moving knowledge, customer experience

Truck

Newer than 2001, insured, great shape, clean cargo

Eugene

Driver

Lugger rating

4.9

Qualifications

3/3

Background check

No criminal background, valid drivers license & more

Strong & Physically Able

Lift over 100lbs, moving knowledge, customer experience

Truck

Newer than 2001, insured, great shape, clean cargo

Items we deliver

Furniture

Living room, bedroom, office, and other home furniture

Electronics

TVs, computers, sound systems, and other electronics

Appliances

Refrigerators, washers, dryers, and other home appliances

Fitness equipment

Treadmills, bikes, weights, and other home exercise equipment

Large & heavy items

Pianos, pool tables, hot tubs, kayaks and other bulky items

Tools & home improvement

Tools, fixtures, building materials, and other home supplies

And many more!

We help you deliver

Your boxes

1 Lugger

Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Your things

2 Luggers

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Your room

2 Luggers

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Your space

2 Luggers

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Your place

2 Luggers

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Your home

2 Luggers

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Get an estimate

Enter your addresses to see your prices and schedule your move

2 Lugg movers delivering Christmas gifts to a donation center

2 Lugg movers wrapping a piece of art for delivery

Lugg mover strapping down furniture in pickup truck

Lugg mover protecting furniture with damage protection

Lugg movers wrapping furniture in storage unit

Lugg mover protecting a furniture delivery

Happy Lugg customer watches as her movers disassemble bed frame

2 Lugg movers with another happy customer

Lugg mover delivers Christmas gift to donation center

Reliable Used Item Delivery Service in Santa Rosa

Lugg provides fast, reliable home delivery services in Santa Rosa for your Used Item purchases. Whether you need same-day delivery, large item transport, or scheduled deliveries, our top rated team is here to help.

Why Choose Lugg for Your Used Item Delivery in Santa Rosa?

Fast and Efficient: We ensure your purchases are delivered quickly and safely.
Experienced Movers: Our team handles all items with care, including bulky and fragile items.
Convenient Scheduling: Book your delivery at a time that suits you best.
Affordable Rates: Competitive pricing with no hidden fees.