How do my Luggers know what to pick up from my AptDeco seller, and how will they contact the seller?

When you book, upload photos and a clear description of the item from AptDeco in San Jose - your Luggers will use this to identify it. They'll also confirm it matches the photos or description you provided so the correct used item is picked up. To keep the seller informed, add their phone number to the Additional Contacts field. Your Luggers will be able to contact them directly once they arrive at the pickup location. Once your crew is en route, you can also message them directly in the [Lugg app](https://short.lu.gg/lugg-app) to relay any last-minute details. This process works smoothly whether the pickup is from a private seller, thrift shop, secondhand store, or estate sale.

Do I need to be present when Lugg picks up my AptDeco item from the seller?

No, you don't need to be at the pickup location as long as the AptDeco seller is available to release the item and your booking includes clear photos and notes. Most used-item sellers are comfortable meeting directly with the crew. If the seller is leaving the item outside for contactless pickup, please confirm this with them ahead of time and make sure the item is clearly labeled. You'll be able to track your crew's arrival in real time and message them directly in the app.

Does Lugg provide same-day & next-day AptDeco delivery in San Jose?

Yes, Lugg provides on-demand, same-day, and next-day AptDeco deliveries. You can book movers and a truck in as little as 30 minutes, or schedule up to 60 days in advance for a time that works best for you.

What happens if the AptDeco seller isn't home or doesn't have the item ready when my Lugg arrives?

Your Luggers will attempt to contact the AptDeco seller and wait a reasonable amount of time. Any wait time is billed at your standard per-minute labor rate. If the seller is unresponsive and the pickup can't be completed, the Lugg will be canceled, and a cancellation fee may apply. To avoid this, please confirm the pickup time with the seller 1–2 hours before your arrival window. Double-checking the seller's availability helps prevent common used-item issues like no-shows or last-minute listing changes.

Can Lugg pay the AptDeco seller for me when they pick up the item (Cash on Delivery)?

No. For liability and security reasons, Lugg crews cannot handle cash, checks, or digital payments between you and the seller. Please arrange payment directly with the AptDeco seller. We recommend using a secure digital payment app after you've confirmed our crew has the item. Handling payment yourself keeps the transaction secure and helps avoid common risks with second hand purchases.

Can Lugg pick up used appliances from the AptDeco or other second hand sellers?

Yes! Lugg can pick up and deliver used appliances such as washers, dryers, refrigerators, and stoves, as long as they fit safely in the truck you choose. Please make sure the seller has disconnected the appliance and that any water lines are fully drained before the crew arrives, as Luggers aren't able to provide plumbing or electrical services.

What size truck and crew should I book for my AptDeco delivery?

The best truck depends on the size and scope of your AptDeco delivery. For most AptDeco deliveries involving heavy items, we **strongly recommend a 2-Lugger crew** to ensure everything is handled safely and efficiently. For smaller tasks, or when you'd like to assist, the Lugg Lite (1 Lugger + pickup truck) works great. Here's a quick look at our truck dimensions to help you choose: * Pickup: 6 ft+ long × 4.5 ft wide. The tailgate can stay open for extra length, and all items are secured with straps. * Van: 8 ft+ long × 4 ft wide × 4.5 ft tall. * XL: 10 ft+ long × 5.5 ft wide × 6.4 ft tall. * Box Truck: 12 ft+ long × 6 ft wide × 7 ft tall. **Tip**: Our Pickup trucks include a tarp for light rain protection, but if the forecast calls for heavier rain, we recommend booking a covered truck, such as a Van, XL, or Box, for extra coverage. If your AptDeco delivery requires a lift gate for loading or unloading, please book a Box Truck and add a note to your booking.

Can the crew inspect the item for damage before loading it?

While the Luggers can confirm the items' general condition, they are moving experts, not item inspectors. Upon request, they can perform basic inspections for quality, authenticity, or functionality, billed at the standard labor-minute rate. They will note and photograph any obvious, significant pre-existing damage (e.g., a large crack in a mirror, a torn sofa cushion) to ensure they aren't held responsible. For overall condition or quality concerns, we recommend asking the seller for detailed photos or a short video ahead of time.

Can Lugg disassemble and assemble furniture during my AptDeco move?

Yes, your Luggers can help with basic furniture assembly and disassembly during your AptDeco delivery. Crews bring standard tools, but if your items need specialty tools or instructions, please have those ready. Time spent assembling or disassembling is included in your total labor.

Will Lugg bring my AptDeco item inside and place it where I want it?

Yes! Your Luggers will bring your used item(s) inside, carry it upstairs/downstairs, and place it exactly where you want it, whether that's a living room, bedroom, office, or hallway. There are no extra fees for stairs, tight spaces, or in-home placement, and all handling is billed at the standard per-minute labor rate.

What if Lugg gets there and the AptDeco item is not as described, and I don't want it anymore?

If you decide to cancel the purchase and delivery upon our crew's arrival, you may still be responsible for the Lugg booking. This includes situations where the item's size, condition, or appearance doesn't match the listing photos or what the seller described. Lugg's role is item transportation, and we're required to compensate crews for their time and travel.

What supplies and protective equipment will my Luggers bring for my AptDeco delivery?

Every Lugg AptDeco delivery in San Jose includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient AptDeco delivery from start to finish.

Can you pick up an item and hold it for a few days before delivering it to me in San Jose?

No, Lugg does not have storage facilities and can't hold items. Your pickup and delivery in San Jose must be completed within the same booking.

The seller offered me another small item for free. Can the Luggers grab that too?

Yes, as long as the additional item(s) fit safely in the truck you booked and don't violate weight or restricted-items policies, we're happy to take them. The extra loading time is billed at the per-minute labor rate. For a smooth pickup, note any possible extras in your AptDeco booking details. If you're planning to pick up from multiple sellers, you can also add extra stops directly in your booking.

AptDeco delivery in San Jose, CA

Name: Lugg - AptDeco pickup & delivery in San Jose, CA - Same-day
Rating: 4.9

Bought something on AptDeco in San Jose, CA? Lugg picks up your purchase from the seller and delivers it right to your door the same-day—no truck or heavy lifting required.

Two movers in San Jose, CA carrying a used furniture item from a truck into a customer's home for a AptDeco delivery.

4.9/5

498.3K Reviews

4.9/5

44K Ratings

4.6/5

1.2K Reviews

4.8/5

3.4K Reviews

4.9/5

3.3K Reviews

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On-demand AptDeco pickup & delivery

Deliveries on your schedule

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.

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Schedule up to 5 stops for pickup and dropoff along the way.

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Truck & muscle with every delivery

Choose a vehicle for any size job. Your your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

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HEGJ

San Jose, CA loves Lugg
for on-demand deliveries

With an average 4.9-star rating across 478,904+ verified customer reviews, Lugg is the trusted choice for on-demand AptDeco deliveries in San Jose, CA.

See all reviews

San Francisco, CA

Luis and Francesco were absolutely fantastic. Efficient, careful, polite and just gentlemen. Highly recommend Lugg every time some buys from me or I buy used furniture. - Lisa

Total Price$112

San Francisco, CA

Efren and Marco were as careful with our used furniture purchase as they would be if it were new and valuable. Wrapped up to protect edges, carefully stowed in truck, methodically got it in and out of doorways. Helped move old table, even disassembling part of it to allow safer move to garage. My first Lugg and a great experience - Elizabeth

Total Price$61

Los Altos, CA

Whoa. The Lugg app is literally magic. I found a large piece of used furniture online, checked it out in person, and before I even paid for it, got confirmation that these guys would arrive within an hour. ONE hour!? At the click of a button to give me immediate gratification of having this sweet piece of high-end furniture that I scoured off Nextdoor picked up and dropped off at my apartment. This service opens up all new possibilities for redecorating and changing new pieces of furniture that I otherwise would have to pay some fancy storefront hundreds of dollars to deliver and even hundreds more to buy new from. This transaction alone allowed me to get my piece at less than 20% of the price new AND all within the span of an HOUR (not accounting for Bay Area traffic) FUCKIN MAGIC! More importantly, Lugg wouldn’t work without he hardworking guys willing to drive through hours of traffic to show up with a smile, pick up my treasure/booty, all the whole treating it as it it was their own property, and BEATING me to the drop off destination. I can’t speak for every Lugger, but this dynamic duo is the reason this app will succeed or fail. Make sure to keep these guys and use them as an example of what others need to do. FUCKIN MAGIC. Thank you. - Rob

Total Price$54

San Francisco, CA

I had used furniture that need to be disposed of on my sidewalk ready to go. I went shopping and when I came back it was gone! No involvement from me. I am pleased! - Sean

Total Price$81

San Francisco, CA

Amazing movers! Polite, strong and very helpful! Highly reccomend and would book again! They picked up a coffee table for me from Facebook marketplace and carried it down 3 flights of stairs and brought it into my living room intact! Wonderful guys! - Monica

Total Price$132

Cotati, CA

Super friendly. Picked up a bookshelf from facebook marketplace for me. No issues at all, wrapped everything well to be protected - Gareth

Total Price$236

San Jose, CA

Ricco and Eugene were professional and hard working. They don’t just run the clock. They arrived in time, wrapped my table, loaded it and moved it to the new location where they set it up and asked if there was anything else they could help with. I highly recommend them and will be asking for them for my future moves! Thank you both for being the muscle and helping me pick up my FB Marketplace item! - Austin

Total Price$148

Oakland, CA

Jose and Alexander are a dynamic duo! I hired them to pick up some stuff from FB marketplace across Oakland ! They move fast as long as you meet them halfway to get things moving along - Shan

Total Price$179

Mountain View, CA

Awesome movers! Helped me last min pick up a Facebook marketplace purchase. Super friendly and professional guys. Thx! - Cassandra

Total Price$248

Berkeley, CA

Leonardo & Mauro were professional and efficient. They did a great job moving a few pieces of furniture and picking up a dresser we had purchased on FB Marketplace. - Rachel

Total Price$110

Woodacre, CA

Asseem and Samir were absolutely fabulous. They did a very good job and delivered the sofa in a perfect state. They helped me install the sofa in the house. They when over expectations by calling me when they arrived on site to tell me the sofa was in great condition so that I could pay using Venmo the family I bought the sofa from on Facebook Marketplace. I recommend them highly. - Patricia

Total Price$179

Redwood City, CA

Wonderful team! They picked up a couch from a fb marketplace find and brought it to my apartment. I got positive feedback from the person gifting the couch that they had everything they needed to get the job done effectively and efficiently. I noticed the same positivity on my end. They were friendly as well! - Isabel

Total Price$125

San Francisco, CA

Luis and Francesco were absolutely fantastic. Efficient, careful, polite and just gentlemen. Highly recommend Lugg every time some buys from me or I buy used furniture. - Lisa

Total Price$112

San Francisco, CA

Total Price$61

Los Altos, CA

Total Price$54

San Francisco, CA

I had used furniture that need to be disposed of on my sidewalk ready to go. I went shopping and when I came back it was gone! No involvement from me. I am pleased! - Sean

Total Price$81

San Francisco, CA

Total Price$132

Cotati, CA

Super friendly. Picked up a bookshelf from facebook marketplace for me. No issues at all, wrapped everything well to be protected - Gareth

Total Price$236

San Jose, CA

Total Price$148

Oakland, CA

Jose and Alexander are a dynamic duo! I hired them to pick up some stuff from FB marketplace across Oakland ! They move fast as long as you meet them halfway to get things moving along - Shan

Total Price$179

Mountain View, CA

Awesome movers! Helped me last min pick up a Facebook marketplace purchase. Super friendly and professional guys. Thx! - Cassandra

Total Price$248

Berkeley, CA

Leonardo & Mauro were professional and efficient. They did a great job moving a few pieces of furniture and picking up a dresser we had purchased on FB Marketplace. - Rachel

Total Price$110

Woodacre, CA

Total Price$179

Redwood City, CA

Total Price$125

Milpitas, CA

Jose & Francesco did a great job picking up a FB Marketplace find for me, getting it up 5 winding flights of stairs and set up quickly and carefully. They were total pros with great communication and I wouldn't hesitate to hire them again. - Catherine

Total Price$260

San Francisco, CA

⸻ I had an excellent experience with Edwin and Joe from Lugg! They delivered the bookshelf I purchased through Facebook Marketplace, and the whole process was smooth and stress-free. They arrived on time, handled the piece with great care, and made sure it was placed exactly where I wanted it. Both were professional, friendly, and efficient—I really appreciated how easy they made everything. Highly recommend them for anyone needing reliable delivery help! - Manuel

Total Price$137

Oakland, CA

Rakeem and Natnael were friendly and professional, not to mention fast. We really appreciate their help moving a couch we bought off FB marketplace. Would highly recommend them! - Michelle

Total Price$90

San Francisco, CA

First time using lugg and I was truly so impressed by the apps services and the luggers who make it all possible. I was amazed that after downloading the app, I was able to make an impulsive fb marketplace purchase and have my new vanity picked up and delivered across SF under 2 hours without even lifting a finger 😅 big shout out to my very polite and efficient luggers! - Haley

Total Price$92

San Jose, CA

AMAZING!! Friendly and helpful. Made remote pickup and delivery using Facebook marketplace a BREEZE!! - Brian

Total Price$75

San Francisco, CA

Miguel and Ezequiel helped move a FB marketplace table. They were efficient, communicative, and accommodating. Thanks so much!! - Toni

Total Price$115

San Francisco, CA

Jairo is so great. He made everything so easy. He picked up a full sized day bed for me from FB marketplace and brought it up two flights of stairs easily and very efficiently. Highly recommend him and would hire again! - Rinitha

Total Price$43

San Francisco, CA

Tomas & Askari were very friendly, polite, and fast! They delivered my purchase from Facebook Marketplace and handled everything seamlessly. - Alexandria

Total Price$80

San Francisco, CA

Jake and Edmond picked up and delivered a dresser from FB Marketplace. They made it all super smooth and easy! Great team and super friendly guys. - Emily

Total Price$137

San Leandro, CA

Hire for a fb marketplace purchase. Seller said they were careful and polite. They were fast and efficient upon delivery - Maggie

Total Price$212

Redwood City, CA

Super smooth! Made buying a dresser and side tables on FB marketplace super easy. They coordinated with the seller to pick up and dropped it right off in my apartment! - Jeff

Total Price$158

San Mateo, CA

I didn’t realize how long my couch was and wouldn’t fit in the elevator in my building. The person I got the couch from (FB Marketplace) recommended Lugg and I was so grateful because I was panicking. Anthony and Julian were so thorough and quite quick, especially considering it was 4 flights of stairs, and a tough fit through the last door due to the length of the couch. They were very careful and I was just so so grateful they were here and able to get it done! I would absolutely use Tugg again if needed in the future. They also told me that most of their jobs are FB Marketplace pick ups and deliveries and it’s so good to know for future reference! Thank you SOOOOO much Anthony and Julian! - Carson

Total Price$81

Milpitas, CA

Total Price$260

San Francisco, CA

Total Price$137

Oakland, CA

Rakeem and Natnael were friendly and professional, not to mention fast. We really appreciate their help moving a couch we bought off FB marketplace. Would highly recommend them! - Michelle

Total Price$90

San Francisco, CA

Total Price$92

San Jose, CA

AMAZING!! Friendly and helpful. Made remote pickup and delivery using Facebook marketplace a BREEZE!! - Brian

Total Price$75

San Francisco, CA

Miguel and Ezequiel helped move a FB marketplace table. They were efficient, communicative, and accommodating. Thanks so much!! - Toni

Total Price$115

San Francisco, CA

Total Price$43

San Francisco, CA

Tomas & Askari were very friendly, polite, and fast! They delivered my purchase from Facebook Marketplace and handled everything seamlessly. - Alexandria

Total Price$80

San Francisco, CA

Jake and Edmond picked up and delivered a dresser from FB Marketplace. They made it all super smooth and easy! Great team and super friendly guys. - Emily

Total Price$137

San Leandro, CA

Hire for a fb marketplace purchase. Seller said they were careful and polite. They were fast and efficient upon delivery - Maggie

Total Price$212

Redwood City, CA

Super smooth! Made buying a dresser and side tables on FB marketplace super easy. They coordinated with the seller to pick up and dropped it right off in my apartment! - Jeff

Total Price$158

San Mateo, CA

Total Price$81

Lugg pricing in San Jose, CA

	Crew	Base Fare	Per-Mile Rate	Per-Minute Labor	Average cost*
Lite	1 Lugger	$26	$1.96	$0.95	$50
Pickup	2 Luggers	$38	$2.24	$1.62	$74
Van	2 Luggers	$68	$3.08	$2.02	$114
XL	2 Luggers	$117	$3.70	$2.30	$170
Box	2 Luggers	$152	$5.00	$3.00	$222
Box+	2 Luggers	$195	$5.75	$3.50	$276

Lite

1 Lugger

Base fare$26

Per-mile rate$1.96

Per-min labor$0.95

Average cost$50

Pickup

2 Luggers

Base fare$38

Per-mile rate$2.24

Per-min labor$1.62

Average cost$74

Van

2 Luggers

Base fare$68

Per-mile rate$3.08

Per-min labor$2.02

Average cost$114

XL

2 Luggers

Base fare$117

Per-mile rate$3.70

Per-min labor$2.30

Average cost$170

Box

2 Luggers

Base fare$152

Per-mile rate$5.00

Per-min labor$3.00

Average cost$222

Box+

2 Luggers

Base fare$195

Per-mile rate$5.75

Per-min labor$3.50

Average cost$276

* Estimate for 5 miles of driving and 15 minutes of labor. Pricing rates vary by city. Each booking also includes a small variable booking fee to support Lugg's operational and safety costs. You'll always see an upfront estimated price before you book.

Real customer prices

See what Lugg customers paid for similar AptDeco deliveries.

Mark

Moved a bar and chairs from Facebook Marketplace in New York, NY

Lite1 Lugger LITE illustration

Base fare$31.20

Mileage(9 mi @ $2.35/mi)$21.15

Labor(16 min @ $1.13/min)$18.02

Booking fee$4.49

Total price$74.86

Most customers pay$88–$117

Kimberly

Moved a hutch from Facebook Marketplace in San Francisco, CA

Pickup2 Luggers PICKUP illustration

Base fare$38.00

Mileage(1.6 mi @ $2.24/mi)$3.58

Labor(40 min @ $1.63/min)$65.01

Booking fee$6.80

Total price$113.39

Most customers pay$80–$115

Elizabeth

Moved a dining table & 6 chairs from Craigslist in Glenview to Evanston, IL

Van2 Luggers VAN illustration

Base fare$68.00

Mileage(9.1 mi @ $3.08/mi)$28.03

Labor(52 min @ $2.02/min)$105.10

Booking fee$12.84

Total price$213.97

Most customers pay$156–$199

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

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