5-star customer reviews

Carlos & Alonso took their work extremely seriously. From the moment we meet at the ground floor to the time they got an extremely bulky couch to our FIFTH floor walk up they were friendly and smiling. In addition, they helped calm our anxieties about the entire process and were open and honest about what needed to be done to complete this very complicated task. Cannot recommend this service highly enough and thank you so much, once again to Carlos and Alonso. Literally could not have done this without you.

Great moving experience. They worked quickly and not only knew how to move efficiently, but knew to head to the loading dock in the building rather than the front door

Easy peasy! This was my second Lugg with these two gentleman. They are efficient, friendly and communicative! Thanks again.

They came quickly and loaded all of our donations into the back of their Sprinter van. Goodwill kind of screwed us because they said they take furniture on their website. But thankfully, our Luggers found a new family for our chairs outside of the Goodwill. Life is funny but I'm happy they went to a new home!

Derek and Luis were amazing. They wrapped the furniture and delivered efficiently. They were fast and efficient.

Giovanni and Jerry did an amazing job. Super nice, considerate, and fast. They took great care of my things—many of which were fragile and cumbersome!

Easily can give 5 stars! ❤️ My first experience with Lugg and I’ll be back because of how this went. They were so careful and considerate of all of my treasures. A delight to work with!

Even with a mishap at the pickup location, he delivered on time and waited for the issue to be resolved! Thank you!

He picked up items for donation very efficiently, and arrive at drop off before it opened. He stuck around to see if there was a way to drop it off and someone was able to let him in. Lansana really made my day with his persistence and helped take a huge weight off my shoulders!

Packaged my delivery with such care and worked efficiently and deliberately! Would hire Delroy for all my needs!!!

Libardo and Alonso were great! They got my item delivered in the selected window, kept a consistent line of communication, and carefully handled the item when dropping it off. I also appreciated them wrapping the item to protect it! And to top it all off, they were friendly. I really appreciate their help.

Highly recommend! I needed a sofa moved from NJ to Brooklyn on short notice, and they delivered—literally—within 3 hours of my request. Quick, affordable, and professional. They handled the job efficiently, even carrying it up to the top floor of a walk-up. Excellent service!

Hector & Terrelle were friendly and worked together well. I appreciated the help in disassembling, moving, and reassembling my bed!

Carlos and Kevin were incredible. Very friendly and efficient, and helped make my donation to Habitat for Humanity a seamless experience.

Jerry and Serge were fantastic! They came super prepared with all the moving equipment one might need. They were very strong and able to move heavy items up and down several flights of stairs. Really appreciate their hard work.

Mahamad and Alseny were incredibly kind, efficient, and went above and beyond to help me with my new cabinets. 15/10 service!

I was completely happy with my luggers. They were great and I would highly recommend LUGG to all my friends.

Iovanny and Richard were both super nice and really communicative with where they were, their ETA, and any complications or things I needed to know regarding the move. They made it feel very easy, and I appreciate their help!

Fombeoh and Atiqullah did a great job with our Lugg pick up and drop off at Goodwill! We had a large donation and they were quick and efficient! They got the job done quickly! We would use Lugg again!

The best! So helpful and thankful for their help on getting some (a LOT) of boxes to a donation center. Thank you so much!

They were fantastic! Took such great care of our mid century loveseat. Wrapped it up and moved it like a charm. Thanks guys

Amazing Service! They were extremely friendly and did not hesitate to help with the heaviest of things!

These guys were consummate professionals. It was so easy to work with them and they were precisely on time.

Brett and Yorman did an amazing job very efficient, very careful and special thanks for Brett for installing the kegs and even taking all the packaging waste to the garbage. Thanks again!

Dmetry and Jonathan were wonderful! Friendly, called ahead, arrived within the window at the time they said they would. Very careful moving my dresser down a flight and up a flight at the drop off location and even helped me reposition a piece of heavy furniture in my new bedroom. They were great and would recommend Lugg!