5-star customer reviews

These guys were amazing and couldn’t be more happier with their service!! They were able to hit multiple locations after Goodwill wouldn’t accept my donations. Great team!

Luis and Kevin are awesome movers! They moved my 94 inch couch skilfully from my second floor apt around tight corners at the stairs, overcoming great difficulty. They moved the rest of normal furniture efficiently and professionally. As I instructed to have the whole load donate to Salvation Army, they advised me from experience what might not be accepted at the donation Center hence saving me trouble. When the donation Center declined some larger appliances, they helped contact another location and helped me donate there. They were very friendly, communicative and followed instructions. Highly recommend!

Oscar and Maël were punctual, pleasant, focused and determined. Just the right balance of chatting and hauling. They expertly navigated getting a large couch out of a small space. They were familiar with our donation destination and advised us on the details. Excellent! Confidence-inspiring! Thank you.

These guys made getting rid of stuff during a move MUCH less stressful than it could have been. They shared their knowledge about local donation centers so I could make sure everything was accepted (and avoid paying for several boxes to be hauled out to junk/the dump); it turns out my stuff would have definitely been turned away at the two closest goodwills, so I was really grateful for their friendliness and expertise.

they were very knowledgeable about what was acceptable for donation and what goodwill donation centers would not accept. They even called our local donation center to double check. Very good problem solvers, friendly, courteous and professional. In the end, the team offered an an reasonable solution to where to take downsized items.

Genoa & Zachary both were timely, amazing to work with, full of great experience and good energy. They loaded up the truck beautifully, wrapped items in a thoughtful manner, organized the truck fast and great communicators together and with my team. Together they made this moving day event of items going to a meaningful charity for donation a joyful endeavor. Thank you for all your help!

Ilya and Silvestre had great demeanors. They were fast and efficient! They even helped me load my car with donation items! I especially appreciated their call from the drop off location letting me know who they met with in case I needed to call for anything. Excellent customer service! Thanks guys!

Fombeoh and Atiqullah did a great job with our Lugg pick up and drop off at Goodwill! We had a large donation and they were quick and efficient! They got the job done quickly! We would use Lugg again!

Jorge went above and beyond when the local donation facility was closed. Great guy and appreciated all the help!!

I am so grateful for them. They followed directions well, very easygoing, got the job done. They packed the pick up truck with precision, with all our donations that had to be out of the house quickly. I was so relieved!

Going above and beyond by calling directly for eta update and even to let me know hm that the donation center I chose was not accepting the bed frames I was planning to donate and then had even called multiple other centers to find one that would accept my items!

Mateo and Anthony were all stars. Best movers I’ve had. Very friendly, very expeditious, careful with the furniture and TRULY went above and beyond. I had coordinated to have my couches dropped off at a donation center, which was all scheduled and approved. When they got there, the donation center said they couldn’t accept the furniture as it was damaged. Mateo called me and offered to take it to a dumping facility if I didn’t want it back (they’re technically supposed to bring it back). They found a local facility and took it there for me. They really made the experience so convenient and easy when things didn’t go to plan. 5 stars and would recommend them to anyone.

Angel and Carlos were on time and in communication. They called my cell to make sure they parked in the right spot. They were friendly and very efficient. When the dining table could not fit out the door (it's so large) they easily disassembled the legs and moved it out OK. Also, one of them has been to the donation drop-off location before so I was even more confident it was going to delivered to accordingly. I'm glad I found this service and will use it again.

Manuel and Carlos were great. Second time using Lugg. Love this service. They moved a bed and headboard for me as well as loaded my car with donations that we had boxed up.

super quick and helpful!! didn’t have to give any direction really, just showed them how to get up and down in the building and they took it from there! also kindly placed things exactly where I wanted and loaded things into my car for me to take to donation. Well worth the money!!!

Alejandro and Jonathan were so easy to work with and understanding when the original donation center closed early and was willing to work with me to get it to two other donation centers with the final one accepting my donated furniture. Alejandro and Jonathan were so quick with the move and very efficient and friendly. I would hire them again. Thank you guys for helping me out today.

Friendly. Professional. Sent me a donation receipt via text! Thank you! Great service. Tipped them in cash 😄

Got there on time to deliver the donation 5 minutes early. I would use Lugg again based on this experience.

Roy and Gabriel very nice guys and professional went over an beyond to accommodate finding a place of donation for merchandise after goodwill would not take it. Good job guys thanks. Looking forward to use Lugg next time and recommend to family and friends.

Both Cody and Mauricio were personable and professional in handling everything I requested - taking apart a full bed frame, lugging all this stuff down for donation and for bulky item pick up (including a mattress, a futon, a desk, etc). Our new place had two flights of stairs and they navigated that with humor and a super good attitude. Thank you so much!

Lugg.Com is the only means to move! Whether a whole house, big screen, sofa etc. Lugg is economical, efficient and safe! Very easy, similar to using Uber app. Describe or take photos of your belongings. Enter the pick up date, time, pick up and delivery address and destination. PRESTO Immediate price ! Confirm! Lugg picks up at most retail stores. Luggs picks up and delivers your donations! The service people are on time, professional, COVID-19 masked… I can’t stop raving about Lugg.com

Very communicative and kind. When the donation location couldn't fit all of our stuff, they took it to another location, which was a huge help!

Very knowledgeable about junk vs. donations. Very fast and helpful, two of the best I have worked with in a long time. Thank you!

Pedro and Scott were awesome, Scott was especially knowledgeable about furniture donation which was so helpful. Amazing service

Jan and Commaree.....were unbelievable. So professional, kind and if possible I would love to request them again soon to take some thing out of my garage to donation center and maybe use for my mom again. They were the BEST. Stay safe and healthy- Darby Walker