5-star customer reviews

They moved a big piece of furniture from my home to my new office .Then moved my old office stuff to the new office at same address . They were great; very respectful, as I am a therapist, and we all had to be quiet at the new locale as sessions were ongoing .

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Great guys. Did a great job. Only complaint with the price we thought we weren't a shared delivery and they showed up later than expected. It should be cheaper if we share with other locals from the same pick up location.

Daniel and Clinton were AMAZING! They had to wait an hour for the storage company to let us in to my unit. Please leave me the ability to tip Daniel and Clinton, on the app. They were VERY prompt, polite and professional. I continue to recommend Lugg to friends and those on my local Nextdoor site. Thank you, Colleen Crane

Both of these gentlemen were very thoughtful and polite. They made sure this very heavy furniture was wrapped properly and removed from the home with a great deal of care. They brought all of the necessary equipment to accommodate the move. Upon arriving at the destination, they again surveyed the path and used extra caution to place the furniture exactly where it was going to be. They are a very good team and I would definitely recommend them to anyone needing an alternative to costly moving and storage companies. Good for local moves and availability that worked for my schedule.

Benjamin took a custom crafted solid wood cat tree to a local pet shelter, and got it there on time before their office closed.

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Kenny & Joseph were amazing at helping us lug some heavy furniture upstairs and take away all of our trash. They were professional, kind, and efficient. Can’t recommend them enough!

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Angel and Juan were professional, courteous, and careful. I felt it might have been able to go a bit faster but I was on move adrenaline and I’d rather have the movers be careful! Thank you very much, you saved me from he last hardest part of my local move from a storage unit. Thanks!!!

The drivers were great. However, this is the first time I have been dissatisfied with Lugg. I'm surprised that Lugg doesn't provide any instructions on how donations work for the drivers or the customers. I would expect that the drivers would have a list of local places that accept donations, and a protocol for what to do if the donated items are rejected. This process took hours and a lot of calls and text messages with the drivers. I was asked for a backup plan if the donation site didn't accept the items and was surprised that Lugg didn't have this figured out in advance. Then I was asked to contact Lugg support and request a change to my order from donation to dump run. I emailed support, got no response, and the driver didn't get a response either. It's wonderful to have a truck available on demand, but either Lugg needs to have clearly defined procedures for handling donations, or the app needs to make it clear to the customers that they are responsible for making all arrangements including a backup plan if donated items are rejected.

These guys are top notch! They really helped us with a number of different tasks and also took an extra trip to drop off our donations at a local church when the Goodwill facility was closed for remodeling and not accepting donations.

We had an AAA+++ experience our first time with Lugg! Our two wonderful movers came right on time and worked quickly to get a heavy sofa down many stairs and into their truck. They took the sofa to our local "dump " saving us so much time. They were friendly and courteous 👍👍👍

Marco & Hugo are awesome! Excellent, professional, on-time, super careful pickup & delivery services for my $5,000 oil painting to a local framing company for archival work & re-framing. I was blessed to have these guys do this work for me! *~

They made sure the items were delivered without scratches.. very friendly guys! They were able to work it out bringing the heavy furnitures through tight spaces! Did a fantastic job!

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

They were both fantastic! Super efficient and took care moving all of my belongings. I will definitely be using LUGG for my next, local move. Thank you for your help!

They were wonderful, lugg support , email receives only 1 Star . I requested detailed help in email extremely early , several hrs prior to arrival at 11 am . As I wanted Photos hung , wind chimes hung , less than 1 lb . They refused as NotPassed onto them . ? Why Did Not my Email withfurther simple request get shared ? Or I would have hired local handy man . They warned me good will Closed so Never Delivered My Large Chair . :( sitting in front of my garage on Main busy Lombard St ., until I’m able to contact ecology . They knew it but YourSite choose Not to warm me . So definitely only spent 30 mins tops here . Emmanuels First day , did most of physical work , easier for him , as younger . I’ve used lugg before , gave me time on app to enter specific needs , instructions ... this time Not So . Thus sent email but they stated Never got . Also , previously , I’ve always received Lugers phon number so I could Text or calll them directly . Due to extremely Poor , zero communication w lyft , I request a coupon of 20.00 from this order or next .. if I do Return . Why can’t they hang photos , if I have all the Tools ? You ignored my email hours ago . Shame on communication Weston today , as I also left my cell number . Theresa Trapani

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Guadalupe was very friendly and super considerate. We had some donations that weren’t accepted at the first locale and he coordinated with us and LUGG HQ to find a suitable alternative. Very much appreciated!

Booking this was so easy and much less stressful than having to call multiple local moving companies to get told that they were booked or had a minimum person and hour price. Roger and Rammy were right on time and had everything they needed to get the job done quickly and efficiently (moving pads, dollies, etc). They took great care of my things and even took the time to place the boxes and things I had labeled in the rooms they were meant to go in (bedroom, living room, kitchen, etc). The move lasted about 2 hours and was one of the easiest moves I've ever had. Both men were friendly and personable and I would use them again in a heartbeat. Thanks to all for a great, easy move.

The movers and experience was amazing- It’s worth the slight extra cost to not have to hassle with a van rental and all the lifting and hauling ourselves. From the time I searched availability on the app to the moment the delivery arrived was only 4hours! There was a team local to pick-up destination ready to go so it was so quick! I will definitely use LUGG again!

Super helpful with getting our local marketplace purchase unloaded and fantastic care wrapping it safely during transportation. Friendly and cheerful service, thank you so much!

Javier and Francisco were very professional, friendly and strong! I appreciate there help moving a huge stove and getting it to a local donation center. I will absolutely use LUGG in the future!

I am extremely impressed and surprised by how easy it was to set up a move with Lugg and how friendly Angel and Jose were. My lugg was a simple job - pick up and deliver a loveseat sofa from a local store. But they made sure I knew about the existing damage (which I did) and sent me photos. They carefully wrapped and unwrapped the sofa to prevent any more damage in transit. The Lugg app is fantastic as you can add photos of what you want moved with addl notes. Then you can track the delivery in real time. Will use again!

Rick and Omar were awesome! They were super efficient and helpful. I highly recommend lugg to anyone with a small, local move around the SF Bay Area. I will definitely use them again!

Easily coordinated , they moved everything without our help... Lugg app is very flexible 👍(price on par with local movers)

Careful, willing to help doing stuff other than just moving, strong, had nice truck for local move but I didn't need it.

First time user of the app and it was so easy! Bought a bunch of patio furniture from Costco with no idea how to transport so used the Lugg app and was extremely happy with the job that was done. Fast, reliable and overall a really good experience.