5-star customer reviews

Delivered with great customer service. He was friendly, helpful and fast delivery. Would definitely recommend him.

Best furniture delivery I’ve had. They were both friendly, handle my boxes with care and were quick.

Best delivery service. Friendly and delivers with care. Definitely would recommend to anyone that needed . Keep up the good work. Thanks

Quick and efficient delivery, they were in and out in 2 minutes. Delivery was outside the time frame, over an hour late but that’s in relation to the scheduling not to the drivers.

Oscar and Jonathan were prompt, courteous and very professional. They exceeded my expectations as prior delivery had to be cancelled. Thank you!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

They were very accommodating! I really appreciated their effort to make the delivery look easy when it was not . Big kudos to the two of you and 1000 thanks

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Fast delivery and moving of boxes exactly to the place I needed them. Really appreciated their efficiency and respect. Highly recommend!

Very professional and friendly. Fast and on time. We could not have asked for better service. Very reasonable cost, 1/3 the cost of another delivery company. Thank you.

Delivery team was on time, even though we have an elevator there’s still 12 steps to get to our condo, so they worked very hard.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Picked up the delivery with no issues and got the items here smoothly. They both had positive attitudes.

They were extremely kind and efficient, I definitely would not have been able to move the delivery on my own, so I really appreciated their help!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

They made sure that the items were carefully handled as well as making sure to place the delivery in the areas that we specified. Truly a dynamic duo. Would love to know they had our next purchase and delivery covered!

On time. They called me when they arrived. Easy to talk to and to work with guys. They did an EXCELLENT delivery job. Thank you so so so much.

What an awesome father and son team Ernesto and Adrian make!!! Their delivery was seamless, and they have friendly personalities, too! I’m so excited I found out about this delivery option from IKEA! And I can even request them again in the future! Thank you, Ernesto and Adrian!

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Ordered a couch that had no delivery option. They picked it up from the store and dropped it off in perfect condition and super fast. Super friendly and would definitely use again!

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

got all the packages up the stairs and also offered to take another big box upstairs that was not part of their delivery

Alejandro and Jesse were great! Both were very efficient, cautious with my beautiful sofa and recliner, they were very courteous, and professional. It was a very smooth and pleasant delivery. I hope to have them as my delivery guys in the future. I highly recommend these 2 guys. I would give more stars if I could. Judith Spaulding.

They were amazing. There was some confusion with the app notifying us the delivery was canceled. But they made it and did a fabulous job. Can’t say enough about how much we appreciate them.

Quick response time for my pick up and delivery! Rommel was extremely careful with my chair and very nice. I will definitely call Lugg again.

They were very professional. The delivery of our couch was done in a timely manner and they were in and out with no issues. 5/5⭐️

They were wonderful and friendly. They were very helpful and insightful. Helped with more than a delivery. They were very customer service focused and provided helpful tips for future deliveries and purchases. Thank you again to both of you! I will have a sweet treat next time you come. Or make a special request for your kindness to help with my next delivery. Thank you Lugg and thank you Alex and Ray!

Ruben and Harold did such a great job first for my mom and then my mom's friend! If you ever use Lugg for their services and you get these two guys, I think you'll have a great experience too! On a side note having nothing to do with Ruben and Harold, using Lugg for a second delivery that same day, Lugg added 50% more in fees. They charge an additional $2.02 per minute ($121.20 p/hr) on top of the flat rate quoted on the app. They only give an email as a means to contact customer support which adds to the negative customer experience.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

Ray and Alex were both very friendly, professional and courteous. Delivery was seamless and quick. I appreciate their help.

I will definently use Lugg again! Easy to schedule, on time, excellent service! Very friendly & went out of their way to make sure the delivery fit through our door! Thank you!