5-star customer reviews

Sean greeted me in the Home Depot while I was on the line for checkout. I really appreciate the gesture and that they waited for me to checkout and helped to bring the items from inside the Home Depot to the van. I also appreciated that both of them helped to bring up 10 units of heavy drywalls to inside of my apartment even though there’s no fee per minute since I initially ordered a pickup truck. There’s no way I can do this without them. So, thank you! Tiny note to Sean and Mohammed: it would be good if you let me know you were on the way to the pickup location since I can checkout in advance. To Lugg: I can only confirmed that someone is coming after the drivers arrived or when they are on the way. I understand that currently this is being done via SMS. However, use needs the status feature in the app. And the clear non-vauge confirmation that someone have accepted the job before the earliest pickup time.

They were great and so helpful when the giant piece of plywood that we ordered from Home Depot was cut incorrectly. They figured out a solution for us. Highly recommended!

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Delivery was great. However, I was charged $93.50 4 times on my Citi Bank COSTCO card and 2 times on my Amex card. Why so many charges? I will only pay once !! Please call me to explain all the charges @ 510-715-6005.

They arrived at the wrong Home Depot at first (there's one across the street) but that was due to the app I think not them.

Jake and David were awesome. They picked up from Home Depot and delivered at my garage. The whole pick up was a breeze.

Super smooth delivery. Very prompt. Table was securely wrapped, protected and strapped down for transport and delivery. Placed exactly where I wanted it upon delivery arrival. Luggers were friendly and very efficient.

These two had a pretty big order from Home Depot including a lot of 12’ boards. They were flexible to park at the end of our driveway and bring it up 30 ‘ to our house due to the incline of our driveway. Very much appreciated!

Awesome team. Home Depot held them up for an hour because they sent the “it’s ready” confirmation and didn’t actually have it ready. Really sorry about that. They were great guys super nice and did a great job.

The delivery team went much better than expected. They were careful getting the huge sectional pieces through the door. They were helpful by positioning the pieces in place. I definitely recommend this team.

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Nice work by Mario and Jovian! Picked up my new large tool box from Home Depot to my house. They were extra careful- had taken precautions by shrink wrapping before loading onto their truck and delivered safely without a scratch. My first time using this service and I was pleased with the result.

Awesome as always, one of the only service apps that consistently has excellent people. For this task I really appreciated their patience in dealing with home depots disorganisation

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Excellent! Waited when the seller was running late. We’re super communicative with photos and arrived right on time. Super quick and efficient with delivery.

Thanks so much for all the help and the solid communication. We appreciated the smooth, efficient delivery.

Thanks for being patient while we waited at Home Depot! Tiffany was also very careful with securing items in her truck, and unloading at the destination. Overall great experience.

Took longer than expected in terms of overall time from SF to Oakland. The original estimate was $178, but this ended up being ~$50 more. One mover seemed slightly less experienced than the other, but overall delivery was quick and easy. (I helped carry in the drawers, they just did the main body of the dresser.)

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

Eric and Abel were awesome. They picked up an order from Home Depot for me, they were fast and then it arrived at my house in 20 minutes. The fastest service I ever experienced. Thank you!

Fabulous. Light years better than renting a truck and going to find some willing movers outside Home Depot. Also much better than the guys who charge a low hourly rate then demand a massive tip in cash. Only suggestion would be to build in functionality for different size loads or multiple trips. I had to turn away the first van bc they couldnt fit my things in one load.

Akcel met us at Home Depot to pick up a bathroom vanity cabinet that we'd ordered online. He arrived a few minutes before us and went straight to customer service to pick up the cabinet for us (without us asking!). By the time we arrived at the appointment time, he was already loading it into the truck. Awesome service!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Another amazing Lugg duo!!! SO great—professional, happy, friendly, PERFECT pickup and delivery! THANK YOU!!!!

Home Depot did not have the order ready like they were supposed to. So Wilton and Andres loaded it up themselves from the store, then when they got here they carried it all the way to the backyard right where we needed it. VERY happy with this service!!!

Movers were great. Truck was a little too small to everything but that’s my fault for not giving better dimensions. They were lots of help on pickup and delivery.

Humberto & Eduardo were extremely efficient & very nice people! I cannot believe how quick and easy they made this move for me:) I will definitely be using Lugg again for all my delivery needs.

This was such an impressive job by these two. From pick up to delivery, they were fantastic. The parking in the neighborhood was tough and they were patient and we were able to snag a spot right in front. They were friendly and had a great attitude! I will use lugg again because of them :)

They moved 10 glass/mirror doors perfectly and with zero damage. They moved them upstairs (very bulky and heavy), again, with no damage. I did have to bring extra moving blankets, because after I booked the Lugg to move 5 mirrored doors, I ended up purchasing 5 more doors from the same person, and wanted them to move all 10 for me. They did not have enough moving blankets for all 10, and they were adamant that they could not be liable for any damage to the un blanketed doors, so I went to Home Depot, purchased more blankets, delivered them to the pickup location, and after that, everything went smoothly.