5-star customer reviews

Fombeoh and Atiqullah did a great job with our Lugg pick up and drop off at Goodwill! We had a large donation and they were quick and efficient! They got the job done quickly! We would use Lugg again!

Both Cody and Mauricio were personable and professional in handling everything I requested - taking apart a full bed frame, lugging all this stuff down for donation and for bulky item pick up (including a mattress, a futon, a desk, etc). Our new place had two flights of stairs and they navigated that with humor and a super good attitude. Thank you so much!

Ilya and Silvestre had great demeanors. They were fast and efficient! They even helped me load my car with donation items! I especially appreciated their call from the drop off location letting me know who they met with in case I needed to call for anything. Excellent customer service! Thanks guys!

I did not know that there would be a high fee to drop my rug at a local public dump. They helped come up with an alternative plan on the spot that saved me money & donated my old suitcases to Goodwill. Thanks!

Got there on time to deliver the donation 5 minutes early. I would use Lugg again based on this experience.

On my bill, it charges me an extra $110 because it says the trip was 35 miles. The Goodwill in Northridge is only 6 miles from my house. Why the gross overcharge???

These guys made getting rid of stuff during a move MUCH less stressful than it could have been. They shared their knowledge about local donation centers so I could make sure everything was accepted (and avoid paying for several boxes to be hauled out to junk/the dump); it turns out my stuff would have definitely been turned away at the two closest goodwills, so I was really grateful for their friendliness and expertise.

super quick and helpful!! didn’t have to give any direction really, just showed them how to get up and down in the building and they took it from there! also kindly placed things exactly where I wanted and loaded things into my car for me to take to donation. Well worth the money!!!

I am so grateful for them. They followed directions well, very easygoing, got the job done. They packed the pick up truck with precision, with all our donations that had to be out of the house quickly. I was so relieved!

Oscar and Maël were punctual, pleasant, focused and determined. Just the right balance of chatting and hauling. They expertly navigated getting a large couch out of a small space. They were familiar with our donation destination and advised us on the details. Excellent! Confidence-inspiring! Thank you.

Angel and Carlos were on time and in communication. They called my cell to make sure they parked in the right spot. They were friendly and very efficient. When the dining table could not fit out the door (it's so large) they easily disassembled the legs and moved it out OK. Also, one of them has been to the donation drop-off location before so I was even more confident it was going to delivered to accordingly. I'm glad I found this service and will use it again.

Roy and Gabriel very nice guys and professional went over an beyond to accommodate finding a place of donation for merchandise after goodwill would not take it. Good job guys thanks. Looking forward to use Lugg next time and recommend to family and friends.

Great guys to have around. Lifted a big piano in the truck and got it to goodwill right after. Exactly what we needed. Great workers!

Friendly. Professional. Sent me a donation receipt via text! Thank you! Great service. Tipped them in cash 😄

Goodwill was horrible and cost me so much extra, but these two were very helpful, nice, and called to keep me updated. They even tried to talk to the manager for me.

These guys were amazing and couldn’t be more happier with their service!! They were able to hit multiple locations after Goodwill wouldn’t accept my donations. Great team!

Lugg.Com is the only means to move! Whether a whole house, big screen, sofa etc. Lugg is economical, efficient and safe! Very easy, similar to using Uber app. Describe or take photos of your belongings. Enter the pick up date, time, pick up and delivery address and destination. PRESTO Immediate price ! Confirm! Lugg picks up at most retail stores. Luggs picks up and delivers your donations! The service people are on time, professional, COVID-19 masked… I can’t stop raving about Lugg.com

Mateo and Anthony were all stars. Best movers I’ve had. Very friendly, very expeditious, careful with the furniture and TRULY went above and beyond. I had coordinated to have my couches dropped off at a donation center, which was all scheduled and approved. When they got there, the donation center said they couldn’t accept the furniture as it was damaged. Mateo called me and offered to take it to a dumping facility if I didn’t want it back (they’re technically supposed to bring it back). They found a local facility and took it there for me. They really made the experience so convenient and easy when things didn’t go to plan. 5 stars and would recommend them to anyone.

Luis and Kevin are awesome movers! They moved my 94 inch couch skilfully from my second floor apt around tight corners at the stairs, overcoming great difficulty. They moved the rest of normal furniture efficiently and professionally. As I instructed to have the whole load donate to Salvation Army, they advised me from experience what might not be accepted at the donation Center hence saving me trouble. When the donation Center declined some larger appliances, they helped contact another location and helped me donate there. They were very friendly, communicative and followed instructions. Highly recommend!

The guys were great but the app is hideous - 1 star for user experience - wound up charging way more than anticipating, I did a large part of the moving and I wasn’t able to get the sort of help I needed which was multiple stops at goodwill and recycling as I put in my oRDEr. Was told I needed to call another lugg. Thank god I did not call another one as this cost way too much to use again.

they were on time, extremely courteous and did an amazing job loading all items onto their truck. Since Goodwill refused delivery of one of the items, they phoned me and dropped the item at my house. They did a great job. I will definitely use your service in the future.

Going above and beyond by calling directly for eta update and even to let me know hm that the donation center I chose was not accepting the bed frames I was planning to donate and then had even called multiple other centers to find one that would accept my items!

Manuel and Carlos were great. Second time using Lugg. Love this service. They moved a bed and headboard for me as well as loaded my car with donations that we had boxed up.

My apartment was not an easy location, but they worked very hard to get all my stuff out in a timely fashion. They also helped find a Goodwill location that would accept furniture wen it turned out the one I chose did not, which took a huge amount of stress off of me.

they were very knowledgeable about what was acceptable for donation and what goodwill donation centers would not accept. They even called our local donation center to double check. Very good problem solvers, friendly, courteous and professional. In the end, the team offered an an reasonable solution to where to take downsized items.