5-star customer reviews

The team was punctual, I was updated several times by text about the status of the delivery, and the gentleman who brought up the box made sure to not hit any of the exit signs hanging from the ceiling.

There was only one functioning elevator in our building which delayed our move. John & Ahmed were patient and waited for our turn to use the elevator despite the crumby situation in our building. They made sure everything fit and were careful with our furniture. They also pre-flagged a damaged part of the couch at pickup from the furniture store to ensure that we still wanted to accept delivery. I’d hire them again and highly recommend them. Thanks!

Martino and Tyrone went above and beyond to take my boxes to the post office. They moved the boxes efficiently and drove efficiently. They were flexible enough to accommodate a change of delivery point. They were courteous throughout the entire process.

They were awesome - friendly, efficient and stayed in touch throughout the experience for a smooth delivery!

They were very careful with our painting and super friendly! We paid for a pick up truck and thankfully they came with a van which helped protect the painting even more!! So thankful for that! Very fast and easy delivery with great service and smiles :)

Alonso and Denmark right on time. Alonso was exceptional - friendly, professional. Both worked efficiently and were out of my home quickly and made a prompt delivery to the nonprofit where I donated the furniture.

This was my first Lugg experience and it exceeded my expectations! Stanley and Lordjara were true professionals: friendly, quick and enthusiastic. Definitely going to use Lugg again as my go-to pickup and delivery team!

Great service. Needed to move something quickly and they came in less time than expected. Didn’t have to lift a finger after they picked up the item and basically did a white glove delivery (without the cost) 10/10 highly recommend

He was super awesome. I didn't order assistance for bringing my packages in & he gladly offered to do it anyway....and I live in an attic apartment of a 3 story house! Round of applause on customer service. Did I mention I am a first time Luggee??!!! In our brief time together, he informed me about so many features, services & how to navigate the app (fully downloaded because of him btw). Due to my addiction to Ikea, Diy supplies from Lowes & lack of a larger vehicle, I will surely be using Lugg for all my heavy load needs. Thanks a million Roger!!!!

These men were very professional and friendly. They were respectful of my property and wrapped it with care! They delivered from point A to point B without any issues, which as a control freak, I was glad they made feel well at ease as if they were family members doing me a favor! My partner who received the delivery was very impressed by this service! We will definitely use Lugg.com for our next big moving project! Thanks for giving me peace of mind and saving my back with your quick solution!

Lawrence was the driver for Lugg. He was professional and called to let me know that he was picking up my item. Also verify with me my item. He called when he was outside to bring it up to the 2nd floor walk up of my office. I recommend this company and this service. Price delivery very reasonable. I will use in the future or as needed. 🙏🏼😊

Aston and Edward were excellent at handling my new furniture. The furniture was wrapped and well protected. I definitely would recommend Lugg for moving. The app was easy to use. The store where I purchased the furniture recommended another delivery service but they had so many bad reviews and they had a app that was difficult to use. Lugg is the best!

I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! Tip! Donate furniture and building supplies (bricks, tile, ladders, tools, carpet, rugs, whatever) to the local Habitat for Humanity donation center! Lugg will drive it there!

Great door-to-door service, handled with care, and very friendly. Right on time on pickup and delivery.

Very prompt delivery and very clear communication. They made sure to call me when they were on their way to pickup our furniture and gave me an update when they were along the way to our place. Smooth and efficient!

First time using this, and it got off to a terrible start. I was told pick up at 10 am at West elm Bk and arrive at my place by by 11 am. The first guys said delayed 1.5 hrs, no reason given, and then finally they go and pick up and try to load. But they said our truck is too small. This is after I got an upgrade for bigger truck and somehow someway they said two piece couch and a coffee table can’t fit! They def making this up. So I wasted three hours and had to cancel. Unbelievable. I was able to get Joffre and Tyrone. Good time efficient and professional and got the job done. And they were nice about it and even said it’s was BS what happened early. What was supposed to 11 am promised delivery - they arrived at 3 pm. If it wasn’t for Jeffre and Tyrone, they saved the day. Zero stars for the first guys. And for luggs for making me still wait for the first guys for three hours. Five stars for Jeffre and Tyrone.

Fast & professional. Pickup and delivery locations were extremely pleased with how quickly they got the job done.

Thank you for a seamless experience! I was coordinating this pickup/delivery remotely and am very happy with how easy it was

Timely and professional. Handled the pick up and delivery of my furniture seamlessly. Gave me status updates throughout the process. Overwhelmingly positive experience.

These guys went WAY above and WAY beyond to make this delivery happen. My building security gave us a hard time about an unscheduled delivery and they were extremely patient about working out a solution. Thanks so much!!!

These two gentlemen were extremely professional and efficient. A last minute delivery on a Sunday night, and they arrived with smiles on and ready to get my bed and furniture in and where it needed to be. Very thankful they were the delivery guys we got!

Packaged my delivery with such care and worked efficiently and deliberately! Would hire Delroy for all my needs!!!

Both were so lovely and efficient! They helped with assembly on delivery as well. I paid them tip directly - I didn’t know that it was an option to add through the app! Sorry!

Luis and Derek were awesome!! Very efficient, professional and friendly. They took extra care to ensure my furniture made the trip intact and maintained clear communication throughout the entire delivery process. I would highly recommend Luis and Derek!

Not only were they smooth in delivery but they helped fix one of the drawers that broke (not due to them, due to original state). Highly recommend and such nice people!