5-star customer reviews

Wow! Nathan and Kenny arrived on the dot of 1:00 with a 1:00-2:00 window. They immediately started following the written instructions I had written on the request. From that moment on they were incredible. Personality, nothing was too much to ask, all was done and lifted and moved and put down with a genuine smile. Nathan was clearly the lead of the two. Direction to his teammate was clear. They worked efficiently. Not so fast that it would be risky to our property or their personal safety and not too slow that we would want to light a fire under them. Even-keeled pace. Also had great suggestions. Really appreciated Kenny’s attention to our needs. All in all, an easy peasy experience. Thanks!!!! We’ll be back because we’re always lugging something somewhere!

Very courteous and timely service. Good coordination with store and me about paperwork. Tree arrived in good condition.

Eddie and Edmund were very professional and cautious delivering our furniture. It was very simple to order and the delivery was on time!

Euclides and Damari were so friendly and diligent. They picked up a dining table and chairs I purchased and made sure to make sure the table was put together perfectly.

Fombeoh and Atiqullah did a great job with our Lugg pick up and drop off at Goodwill! We had a large donation and they were quick and efficient! They got the job done quickly! We would use Lugg again!

Very professional and helpful. Handled our furniture in a tight situation without a sweat! Thank you Anthony and Edmund!

They were outstanding. They even put my rug down for me and arranged it to my liking. They were very helpful. I am very grateful for everything they helped with.

Edmond and Anthony were terrific. Communication was excellent, they were very careful not to bump any walls or to damage the furniture they moved, they were very professional, and overall just wonderful. I’m very happy with my experience.

This team was great. They were called in for another team running late. They made it through Friday traffic from Boston and completed delivery in a timely manner. Friendly, careful and courteous!

Hands down, they were great! On time, very friendly, clean and professional and did exactly what I asked of them. Highly recommend!!!

Thank you so much for helping with my mom’s new bed. You guys did such an amazing job she called me and said that you guys were the best! Thank you for making her experience really smooth! I can always count on Lugg for careful and efficient moves of personal items! Good job!

Calvin and Ken were amazing- I will sleep so well tonight after all of their help. I’m very grateful for them!

These guys did a great job By the way, they left a pair of gloves behind at the customers site so if there’s a way to get a hold of them and let them know to go back and pick them up, let me know

They were fantastic! Friendly, courteous and thorough. They had a very difficult situation getting a couch around a very tight corner. They problem solved and found a way to make it happen. I couldn't be more happy with their dedication to make an almost impossible situation possible. I am very impressed and would highly recommend. Thank you!

Hussain and Yolando powered through a much heavier than expected lift to get my wardrobe upstairs and into our bedroom! Honestly, there was a point where I was ready to give up, but they made it happen. The real deal.

Thank you thank you! You were both so kind, honest and efficient. Appreciate all the efforts moving these HEAVY pieces.

They were super friendly and on time. Overall it felt semi-professional and they could be a little more efficient (I had to point them towards Dollys at the storage unit to speed up the process because they only had a mini roller). They could wrap fragile things (I asked for a painting to be wrapped, but in the end they didn't do it). They forgot two draws of a drawer on the street, which I will need to drive over to the storage, that was a little unfortunate.

Edmund and Eddie went above and beyond especially since the sofa did not fit. They tried using a different door, all sorts of positions. They really tried everything. You are lucky to have them on your team.

Edward and Lamin were great. We needed a large hutch moved for donation and just couldn't do it ourselves. They were prompt, efficient and personable. We will definitely keep them in mind for any future jobs!

Yolanda and Lamin showed up within their delivery window. They were very accommodating and professional.

Edmund and Anthony were friendly, courteous, and reliable! Thank you for a seamless delivery and setup of our mattress. We would definitely use Lugg again.

These guys are literally lifesavers! They save me not once, not twice but three times from huge troubles. Best Lugg team I’ve ever worked with!

The movers were very prompt. I got my items quickly. They moved them with care and placed them where I asked them to. Just what I needed!

Nathan & Patrick were both extremely nice and helpful! I am so appreciative of their time. They did a perfect job!

Fantastic experience and first time using this app! Professional, efficient, friendly and timely. Thank you so much!