5-star customer reviews

The movers were great. They were efficient. The Lugg experience was problematic. The scheduling went awry and even the pickup location, which Lugg put in the wrong place even though it had the correct name of the business and the address. When that all got straightened out, the people involved handled everything professionally.

Michael and Emmanuel were the best movers I’ve had so far on this platform. Exceptional, would absolutely use again.

Young, courteous, strong and careful movers! Thank you!

A little frustrated by the setup because movers assigned after the promised window, but once we got these movers they were great!

LUGG movers always show up within the hour I choose for them to come, usually at the beginning, and always ready to do the task. They are efficient and careful workers

Marco & Juan were amazing movers I would highly recommend. They were friendly, fast, efficient and made everything super easy. Plan on using them again in the future!!

Really great job, exceeded all of my expectations. When there was a delay in pickup, Lugg upgraded my van to a box which was very appreciated. The movers texted me every step of the way before their arrival.

Michael and Bryant were fantastic movers! They were very efficient and were able to move some really big/ heavy furniture. And they made sure to secure everything in the van, which I appreciated. And they did it all while in good spirits. Thanks again!

Jerome & Daniel G were fantastic. They helped me clear out my storage unit, drove the contents to my new apartment building, and brought the items into my apartment. Everything went incredibly smoothly, and it was lovely to chat with Jerome and Daniel. I will 100% be using Lugg’s services in the future.

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

I cannot speak highly enough of Michael and William. It literally snowed the day before my move, it was the coldest day in the past year, and yet they still showed up right on time and were the bright spot in my day (and moving is really never fun). They rolled with the punches when cars were illegally parked in the moving van spot, and DC parking enforcement was too understaffed to send a tow truck. I truly couldn’t have done this without them. You’re lucky to have them. Hands down the best movers I’ve ever had.

Lugg was a great solution for me with a property closing date that was up in the air. The flexibility allowed me to reschedule and delay the movers arrival without penalty. They showed up on time, we're professional, and did a great job.

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

Michael and Julienne were great. They texted me before they got to the space and were early! They were quick and efficient and fit everything into my storage space so that I can access what I need, when I need to.

My second time with Michael and Jerome as my Lugg movers, and they did a phenomal job with my move again! They communicated times well, wrapped all my furniture up carefully, and extremely friendly. They’re truly experts, and completed the job quickly! Thank you again Jerome and Michael! Can’t express my praise and thanks enough.

Michael and Jerome were very kind and great at communicating. They were considerate, humorous, and very effective movers.

Dwayne & Tejas were great: friendly & fast. The move went smoothly and, overall, it was a much better experience than I had with movers from a storage company two days ago. This was my first Lugg & I’ll definitely be using the service again.

They were strong. They worked every minute they were there. They didn’t complain about anything. They were very patient and kind to me, a senior citizen. They didn’t mind waiting for us at the storage center and were friendly to me and my husband. I would be happy to have them move me again when I need to.

Rene and Jabir are very friendly, kind person, and expert movers. They move stuff gently and efficiently.

These guys were amazing. Expert movers who used lifting techniques to move a huge bookcase and king size bed in minutes! Truly my best Lugg experience yet!

Daniel and Jerome were great, friendly and professional movers, and got the job done really efficiently and well!

Michael and Jerome are the most professional movers I've ever have a pleasure of working with. They're both extremely courteous, careful, and professional both in timing and in making sure that the move went flawless and there wasn't a trace of damage.

Amazing movers. We had a slight hiccup at ikea but they were very understanding. Amazing people all around!

Amazing work!!! Would hire for myself, family, and my kids for college move in! LUGG definetly holds a high standard for their work because let me tell you how amazing they did! No hassle or time consuming drop off, very easy to communicate aswell. My two movers Jerome and Michael M. We’re the amazing people who gave me a great experience! ALWAYS CHOOSE them and LUGG for any of your moving needs

Movers were nice, communicative and very efficient!

Used this app twice now. All 4 movers I've had were absolutely fantastic! Such a great app. So glad I found it.

Above and beyond describe them pretty well. Theodore and William were so amazing. They arrived on time. Were so careful with my stuff and did an excellent job storing them in my storage. Couldn’t be happier 👍👍

These guys were absolutely amazing! I’ve never seen movers that could Tetris like this and I’m quite an experience Mover. I was thrilled with the service, the friendliness, their expertise, and they most certainly went above and beyond helping me with additional furniture. I can’t recommend Michael and Jerome enough! Five stars all the way!

Fabulous job! The movers were very professional and friendly. So glad the Lugg is on the east coast now!

Amazing amazing movers! They were helpful, communicative, careful, experienced, and fast. Thank you!

Very professional, efficient and friendly movers! Handled the cabinet with great care. Despite the delayed arrival time from an earlier move, am very pleased with the delivery. Would be glad to use them again.

Got the large vehicle parked in an awkward location and moved everything quickly into the the van and then back out at the storage location.