5-star customer reviews

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

The store forgot one of my items, and they went back to pick it up. They also dissembled one of the pieces of furnitures so it would fit through the door.

Great service! They even noticed my item was damaged at the store and got it swapped out for me. Thank you!

Got the items before expected and they even made sure I got all of my items after the store made a mistake with the total number of boxes - these guys were just great!

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

There was only one functioning elevator in our building which delayed our move. John & Ahmed were patient and waited for our turn to use the elevator despite the crumby situation in our building. They made sure everything fit and were careful with our furniture. They also pre-flagged a damaged part of the couch at pickup from the furniture store to ensure that we still wanted to accept delivery. I’d hire them again and highly recommend them. Thanks!

 Great moving experience! Thanks for sending the photos of the stuff at the destination (thrift store)!

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

I recently had the pleasure of working with the remarkable duo of movers, Tony and Antwan, and I am simply astounded by their exceptional service. Their professionalism, strength, and positive attitude made the challenging task of moving heavy furniture from an Ikea store to my 3rd-floor bedroom an absolute breeze. Despite the numerous obstacles and strenuous work involved, Tony and Antwan managed the job flawlessly, leaving me thoroughly impressed and satisfied. From the moment they arrived, Tony and Antwan exuded confidence and a genuine willingness to provide top-notch service. They greeted me with warm smiles and wasted no time assessing the situation, strategizing the best approach to tackle the demanding task ahead. It was evident from the start that these movers were well-prepared and experienced, putting me at ease and assuring me that I had made the right choice. Moving heavy furniture is no small feat, especially when it involves navigating narrow and winding staircases. However, Tony and Antwan tackled this challenge head-on, displaying exceptional strength and agility. Their physical prowess was truly remarkable, as they effortlessly lifted and maneuvered the bulky items with utmost care, ensuring that no damage was incurred along the way. Their efficiency and attention to detail were second to none, as they expertly navigated each turn and corner without missing a beat. What truly set Tony and Antwan apart was their unwavering positive attitude throughout the entire process. Despite the physical demands of the job, they maintained a cheerful demeanor and worked with a smile on their faces. Their positive energy was infectious and created a pleasant atmosphere, even during what would typically be a stressful ordeal. Their ability to remain upbeat and composed made the entire experience enjoyable, and I found myself genuinely enjoying their company. Tony and Antwan's commitment to exceptional customer service was truly commendable. They went above and beyond their duties as movers, taking the time to ensure that the furniture was placed exactly where I wanted it and offering helpful suggestions along the way. Their dedication to customer satisfaction was evident, and it made me feel like a valued client. I wholeheartedly recommend Tony and Antwan to anyone in need of professional movers. Their exceptional service, combined with their incredible work ethic, strength, and positive attitude, made my move a seamless and stress-free experience. I am immensely grateful for their efforts and can confidently say that they are among the best movers I have ever had the pleasure of working with. Thank you, Tony and Antwan, for your outstanding service. You have truly set the standard for excellence in the moving industry.

5 Stars – Excellent Service from Yonattan and Vincent! Yonattan and Vincent did an outstanding job delivering my new dining set from the store to my apartment. They were punctual, friendly, and incredibly efficient, handling everything with care and professionalism. The entire process was smooth and stress-free. I highly recommend them for anyone in need of reliable movers!

The IKEA store closed at 9 but they still get it done on time. Huge thanks for them to deliver my mattress and bed so that I don’t need to sleep on the floor any more!

Absolutely smooth sailing. Walked into the store not knowing we would be leaving with a couch and the lugg movers came so fast and we're so quick to deliver our new couch. Highly recommend :)

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

They were very communicative prior to leaving the store - making sure they had all my purchased items. They were respectful of my house and careful with walls and doorways. Great guys!

Jason was great! He arrived as scheduled and was very pleasant and personable. I would also like to add how strong he was… as he was able to lift and carry some extremely heavy boxes on his own, that took 2 people to lift at the store (when we purchased the items).

Both went above and beyond. The store forgot to give them the second cart and they went and contacted customer support and brought it over on the next trip. Very friendly and top service!

Edgar called me from the frame store when there were only 2 pieces to pick up instead of the 3 expected. He allowed me to talk to the owner and confirm that only 2 were ready to pick up. Saved me time and trouble by being proactive and paying attention to the instructions on my order! Thank you!

Very professional friendly and responsible, I had a tricky order because some things weren’t available at the store but they called to confirm they had everything I was expecting.. they went above and beyond!! I’m very happy I’d recommend this team any day!!!

They were very sweet and kind people. The guy helped build my furniture and took the garbage of the boxes down. The store warehouse did not deliver 4/5 items to my delivery people and I’m missing a few items. This was not the sluggers fault but more of the fault of the store for not giving them the pieces. Mayra told me she going to be on the lookout to deliver my pieces for tomorrow they were nice people and they deserve a boost in raise !!!

Brett and Hector were friendly And informed us that one of the chairs had been damaged before they could take it out of the store.They placed the chairs where we wanted them which we appreciated very much!

Aston and Edward were excellent at handling my new furniture. The furniture was wrapped and well protected. I definitely would recommend Lugg for moving. The app was easy to use. The store where I purchased the furniture recommended another delivery service but they had so many bad reviews and they had a app that was difficult to use. Lugg is the best!

Just two good dudes! They were incredibly speedy and they gave me a ton of updates via text message. They were really awesome with the pick up. They wrapped my marble table extra special and made sure it was safe for transport. Upon delivery, they were nice, kind, & polite when they arrived at my apartment. They also laid it down very gently and advised me on how to store it until we could set it up. They told me what kind of tool I would need in order to assemble it since the previous owner had disassembled for transportation. Not only that, they seemed to be in generally good spirits, good moods, and seemed like nice guys. Awesome experience.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

First time using Lugg! I was super impressed with my experience — quick and efficient. Booking with Lugg was a lot easier than I thought. I had to get an IKEA furniture last minute but was only available in-store and didn’t have a car. Lugg was the perfect solution not to mention it arrived on time. I would highly recommend!

Accuracy and professionalism. They called first to check if I picked some of the items in the receipt that were not in the store to make sure nothing is missing.

He helped me move my queen mattress to the store for my return and got it done. I think he was a little slow (26 mins) to drop off the item. I had told him to drop it off at the parking lot or sidewalk.

They were great. They called me from the store to tell me that the store didn't have 4 of my boxes, they got a manager for me to speak to, and they waited for me to resolve the issue with the manager. When they arrived, they were polite, quick, and careful. They did a great job!

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

I actually didn’t get my delivery, but this was because of IKEA, which lost my cart and by the time they recollected the items, it was too late for Barry and Andrey to get to my place. Still, they deserve 5 stars for waiting more than 2 hours at the store, hoping IKEA could find a solution sooner. Thank you for your patience!

Jean and Brittany were great! They helped me move a large art piece. The store holding the art didn’t provide any protective wrap, so Jean and Brittany provided their own to avoid damage and brought it wrapped and protected up to my apartment - 4th floor walkup. Thanks for all your help!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.