5-star customer reviews

The movers were great. They were efficient. The Lugg experience was problematic. The scheduling went awry and even the pickup location, which Lugg put in the wrong place even though it had the correct name of the business and the address. When that all got straightened out, the people involved handled everything professionally.

Eugene & William were extremely nice, careful with the furniture, swift, and very patient when there was a hangup at the donation drop-off location! Very grateful that they were assigned to my task.

Michael and Jerome were very kind and great at communicating. They were considerate, humorous, and very effective movers.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

They were the most proficient movers I’ve worked with. They prioritize so that we got all the heaviest and bulkiest items moved today, last time that required two trips. They moved a little bit slower than other Lugg teams I’ve worked with, but out of deliberation and care. They made sure nothing was damaged or worse in the moving process. I’d be happy to work with them again.

I cannot speak highly enough of Michael and William. It literally snowed the day before my move, it was the coldest day in the past year, and yet they still showed up right on time and were the bright spot in my day (and moving is really never fun). They rolled with the punches when cars were illegally parked in the moving van spot, and DC parking enforcement was too understaffed to send a tow truck. I truly couldn’t have done this without them. You’re lucky to have them. Hands down the best movers I’ve ever had.

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Michael and Emmanuel were the best movers I’ve had so far on this platform. Exceptional, would absolutely use again.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Amazing work!!! Would hire for myself, family, and my kids for college move in! LUGG definetly holds a high standard for their work because let me tell you how amazing they did! No hassle or time consuming drop off, very easy to communicate aswell. My two movers Jerome and Michael M. We’re the amazing people who gave me a great experience! ALWAYS CHOOSE them and LUGG for any of your moving needs

Fabulous job! The movers were very professional and friendly. So glad the Lugg is on the east coast now!

They were incredibly fast. They were easy to work with. When salvation Army declined some of the donations, they took them to Goodwill industries, which did. I can’t trave enough about them. They were princes.

They were extremely courteous and professional, wrapped my furniture with care, and safely moved my donation to Goodwill. I could not have asked for better service, and I would be honored to work with them and Lugg again.

Really great job, exceeded all of my expectations. When there was a delay in pickup, Lugg upgraded my van to a box which was very appreciated. The movers texted me every step of the way before their arrival.

Amazing movers. We had a slight hiccup at ikea but they were very understanding. Amazing people all around!

Very kind and professional movers; appreciated the great work they did to carefully move an awkward and heavy sofa. Thank you! (NB - apologies for the delay in providing this tip. There was a dispute regarding the overall charge, which was more than double the estimate due to an error by Lugg. My payment of this tip isn’t in any way an acceptance of that overcharge.)

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Very professional, efficient and friendly movers! Handled the cabinet with great care. Despite the delayed arrival time from an earlier move, am very pleased with the delivery. Would be glad to use them again.

Daniel and Jerome were great, friendly and professional movers, and got the job done really efficiently and well!

A little frustrated by the setup because movers assigned after the promised window, but once we got these movers they were great!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

Amazing amazing movers! They were helpful, communicative, careful, experienced, and fast. Thank you!

My second time with Michael and Jerome as my Lugg movers, and they did a phenomal job with my move again! They communicated times well, wrapped all my furniture up carefully, and extremely friendly. They’re truly experts, and completed the job quickly! Thank you again Jerome and Michael! Can’t express my praise and thanks enough.

Incredible, would highly recommend them to anyone. They problem solved and never gave up. Best movers I’ve ever used.

Rene and Jabir are very friendly, kind person, and expert movers. They move stuff gently and efficiently.

These guys were amazing. Expert movers who used lifting techniques to move a huge bookcase and king size bed in minutes! Truly my best Lugg experience yet!

Michael and Jerome are the most professional movers I've ever have a pleasure of working with. They're both extremely courteous, careful, and professional both in timing and in making sure that the move went flawless and there wasn't a trace of damage.

These guys were absolutely amazing! I’ve never seen movers that could Tetris like this and I’m quite an experience Mover. I was thrilled with the service, the friendliness, their expertise, and they most certainly went above and beyond helping me with additional furniture. I can’t recommend Michael and Jerome enough! Five stars all the way!

Michael and Bryant were fantastic movers! They were very efficient and were able to move some really big/ heavy furniture. And they made sure to secure everything in the van, which I appreciated. And they did it all while in good spirits. Thanks again!