Javier was excellent! He was patient, friendly and resourceful. (Tipped in cash.) FEEDBACK FOR LUGG’S APP: Please remove Goodwill and Salvation Army donation locations as options you promote within the app. It is extremely misleading to your customers. Not one of the places listed in San Francisco is accepting donations at all — NONE. Javier ended up having to take perfectly good items to the dump. Had I known this was the case I would have sorted something else out but ended up being stuck with that as the only option as the stuff was already loaded up in the van. Really, really disappointing and extremely frustrating.