5-star customer reviews

Fast and efficient. Great communication when on task. That said, this move was a disaster from a LUGG logistics standpoint. 1) My Lugg was scheduled for between 12 noon and 1:00 pm. Assigned me one Lugger when I made sure I did NOT select one Lugger - I needed two! So had to cancel and resubmit my order. 2) My Lugg was now supposed to occur between 3:00 pm and 4:00 pm. Kept telling me they were coming (with ETA) but did not show up until 6:40 pm. Never did get an explanation of what happened to delay this move. 3) Lugg did credit me $30 for being “tardy”. Appreciate this, but the delays affected two families (one for pickup and one for delivery) who lost an entire day with no ability to plan or adjust to the continued delay. 4) This was my first experience with Lugg. It may be my last—even though Robert and Johan were great and professional!

Awesome delivery! No banged walls, no chipped banister, just a smooth carry on narrow stairs to the second floor! thanks, guys!

Communicated by text so I knew exactly how and when the delivery would go, were prompt, friendly and efficient. They made it all very easy.

Steven and Cobey were fantastic! In fact, the entire app experience was great. I was at a store and bought a heavy furniture piece. I scheduled a delivery and they were there in 30min! Super nice guys, were careful and did a great job :)

Lugg, Ramon, and Jose did an excellent job. Professional, on time, efficient, and careful with the delivery. Easy to schedule on the Lugg website. Definitely will recommend Lugg, as a great service. Thank you!

Arrived on time and quickly loaded everything. Delivery went smoothly and they were pleasant to work with.

5* Service!! Excellent Communication, Superior Service, Professional!!! The Best Delivery Service!! So Easy to use! Thank You Macy's!! I will now only shop at Macy's Furniture because of Lugg's Outstanding Delivery

They flagged a damaged box before they even picked it up for delivery. I decided to accept the delivery. In the end, there was no problem with the package. They delivered it on time and were professional.

There was a mixup with regards to scheduling. I had asked for one Lugger to help me with hanging Christmas lights. When they arrived, they said that they couldn't stay because they had to make a delivery. The error was clearly not their fault but the scheduling team. When I told Jose that I had made the appointment 5 days earlier and I couldn't reschedule (rain was going to start again the next day), Jose stepped in and said that he would stay and give me an hour or so of his time. He wanted to make sure that I was happy. This was the first time I'd ever encountered a scheduling problem with Lugg (have been using them for 3+ years). The important thing was that Jose wanted to step in and remedy the scheduling problem. We worked very quickly and got everything finished in a little over an hour. Bottom line: Jose saved the day & I really appreciated his willingness to help me out despite the error in scheduling. NOTE: I suggest that the schedulers at Lugg actually read the notes/comments that are made concerning the tasks to be done. I specifically said that it would take 2 - 3 hours.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Juan and James’ truck must teleport, because they arrived early and then beat us from the pickup to delivery spot! They loaded and unloaded quickly and put everything right where it needed to go. James even had some great cat jokes after he met our feline roommate 😹

Ramon and Jose handled our delivery with great care. Super friendly too! Look forward to booking with Lugg again!

Excellent communication and quicker furniture delivery than even most food orders. They picked up and dropped off from the east side to west side faster than Uber Eats/Door Dash for next door burgers. Once here, they placed the furniture smoothly and quickly without any scratches to our property or furniture!

Juan and James were stellar! This is my first time using Lugg and they have exceeded all my expectations! I will be using Lugg again! Thank you Juan and James for remaining professional and efficient. There was a mistake on my delivery and they handled it with grace. Thank you, guys!

Gabriel and Caleb were one of the best workers I’ve ever met. They were professional and polite and went above and beyond in making the delivery a joy. It was such a surprise being greeted by their smiling faces considering it was one of the hottest days on record. Thank you and I will use your company again when needed.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Moore notified that it was a Thirdstory delivery. Had a great attitude knocked it out. Very respectful.

Appreciated how on-time this delivery was, and the extra effort they put in getting the piece of furniture into the house! Thank you!!

From what I understand, once they got the assignment, Keith & Brandon picked up & delivered our order efficiently. It’s not their fault but something went very wrong with the dispatch process & we received our order 2 hours after the end of the delivery window. Even worse, Lugg’s communication system is abysmal, and there was no way to communicate with dispatch or to get information on what was happening with the delivery. I even downloaded the app because I was told there was a messaging system in the app and there was not.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Got a delivery from IKEA, and the store was not clear with the Luggers that there were other items at the IKEA warehouse. Gabriel and Cobey were gracious and understanding, and went back to pick up the other items quickly and without complaint. Great service.

Picked up heavy boxes and loaded them in van. Delivered them and had them on a roller cart before I even got to delivery location. Polite, hard working and quick. I would use them again.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

These guys were amazing! Very prompt and careful while hauling They arrived practically minutes after we got home from ordering the furniture! Couldn’t have asked for better delivery! Thank you 😊

I also appreciated the communication from Jose. He pointed out a blemish I hadn’t seen before and was very helpful at every point of the delivery.

Followed up when we had an issue with the delivery address. I appreciate them waiting while we got the necessary information.

Caleb and John were right on time and carried our heavy delivery to the room we desired! Very pleased with their execution.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

This was my first time using Lugg, and I was very please with the entire process. Ramon and Jose were excellent from the first notification, to pickup, and the delivery point. They were very efficient, communicative, and friendly when they arrived. They put my couch exactly where I needed to be, and were extremely professional. Much appreciated!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.