5-star customer reviews

Julio and Chris were awesome, they definitely went above and beyond the help and gave advice on what the local donation center would and wouldn't take and helped me plan accordingly!

They picked up some items for donation and they were the final items in my home as I was moving out. When Goodwill did not take one of my items they messaged me to let me know they would take the item to the dump for me. They were very efficient and helpful.

Arrived on time, then made short time of loading my Goodwill items. Outstanding service. Thank you!

So great! Prompt and super friendly and taught me how to add on a transfer station run to my existing donation order - HUGELY HELPFUL. Thanks so much guys! You were a lifesaver!!

These gentlemen were so kind. When the Salvation Army didn’t accept my donation of furniture they immediately found a place nearby that did. Top notch service!

I completely forgot to put the hardware with the table I was donating. Adam stayed in touch with me and they were able to take the table across the street and convince another donation center to take it (provided I take the forgotten hardware to the center later). The fact that they were proactive, worked with both donation centers, and were able to problem solve so that I didn't have to deal with a table being returned to my front yard... It was very, very, very much appreciated, for so many reasons. Thank you and great job!

The luggers were good, but goodwill wouldn’t accept my couch, so this was just pointless. The luggers just returned my couch to me. Not their fault.

This crew ended up having to make 3 stops to unload the furniture due to donation center restrictions. It would have been better if they had arrived sooner and delivered furniture before 5:30 p.m as requested.. However, they showed amazing patience and were willing to do whatever it took to make sure the furniture got into the right hands.

Helped move some items to goodwill and when Goodwill refused to take some items, took them to the transfer station too

These men were so pleasant to work with. They knew exactly how to move our very heavy pieces (one in the basement and the other on the second floor. They were also helpful in finding a solution when Goodwill refused our donations. They were the best! We tipped them when they were here.

They arrived promptly. Were professional and friendly. Moved our furniture quickly without any issues and open about the donation process and potential issues that could arise. They were very helpful.

Fombeoh and Atiqullah did a great job with our Lugg pick up and drop off at Goodwill! We had a large donation and they were quick and efficient! They got the job done quickly! We would use Lugg again!

Geoffrey and Nazaire were super flexible when the donation delivery location changed! Above and beyond help

They saved me a wasted trip to Goodwill because the donation window was 10 minutes before closing. Instead,they helped me move my furniture into my garage. Now I can schedule another time to have my items moved to a donation site. Thank you so much!

Andres and Jeremiah were amazing. These 2 guys helped move furniture into the garage, roll up old carpet and pad, and rolled out the new carpet and pad.

Hello apparently he wasn’t able to deliver our items to Goodwill as they are closed on Monday and Tuesday. He will deliver Wednesday. The job was picked up.

Isaac and Geoffrey were wonderful. They were extremely careful with everything and did a perfect job, including pointing out areas of damage I was not aware of on things I was donating so that I could write a note to the recipients about making repaid where necessary. Friendly and courteous at all times, they kept to the task at hand until every last thing was done to my satisfaction. I hope they are part of the crew the next time I use Lugg.

Happy to have Mikalai suggest an alternative option when he explained that Goodwill wouldn't accept our items

5 minutes early!!! Done in 10 minutes & convinced Goodwill to take the donation after I’d already been told they would, but they changed their story when the truck got there.

We had trouble donating our couch as planned but Evans and Reuben found an alternative location on their own and handled the job without waiting around to be told what to do. Thanks, fellas!

I was originally going to donate a sofa and chair to Value Village. They had the expertise to know VV doesn't take sofas, and Goodwill wouldn't either. So they found the nearest transfer station to dispose of the items, before they left we confirmed everything. They were very helpful.

Not only did they expertly “tetris”d my items into their pick up truck, they taught me that every Goodwill location is different in what they take. Thank you!!!!

Fast, efficient, and friendly! When my selected donation location refused to accept my furniture, Oleksandr and Joaquin contacted another nearby donation center to see if they would accept it. They contacted me first to make sure I was ok with the plan. They also reached out once the donation was complete. I have used Lugg multiple times and will continue to do so because I’ve always been more than happy with their service!

When Goodwill would not except the couch I asked lug to deliver these guys made arrangements to take the couch to another Goodwill. They were very helpful and kind about the whole thing.

The ONLY way I survived a recent move from hell was with Julio’s help. I had a ton (probably several tons) to move to my house, my storage unit, Goodwill, and the dump. He took the time to help me strategize what should go where and my storage unit is a thing of beauty. Ok, both my storage units are.