5-star customer reviews

They were wonderful. They were on time with delivery. They got the loveseat in the house without any damage to the walls. Then asked whether it was anything they could help with the couch. Very Professional. If need to have anything delivered again hopefully I get them

Very professional, personable, and helpful. Due to a mix-up with IKEA, some of our items did not make the delivery. He volunteered to go back, find those items, and deliver them. Outstanding Lugger!

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

The delivery was a little late and was not within the window given, but beyond that, they were incredibly skilled and efficient.

This delivery was to my elderly Mom, and she couldn't stop raving about how helpful, friendly, and efficient Zach was. He not only did the delivery, but also helped her move other furniture around so it fit nicely. 5+ Stars to Zach from Grandma!

Kind and courteous! On time delivery. Liked being able to view the delivery status! Would use them again!

* Immediate response * Excellent communication * Careful handling * Prompt arrival and delivery * Friendly and helpful

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

Excellent service – fast and reasonable quotation, delivery corey turned up promptly and delivered the goods quickly as promised. Amazing service, arrived early, delivered perfectly on-time. Polite, friendly and accommodating in difficult times, and very reasonably priced. Will use again and would definitely recommend to others. Thank you Corey thank you jakob

Did a great job adapting to miscommunication from store on delivery day. Was very prompt and stayed in contact with me as I was not able to be home. First time using this service. It was easy.

Kept in touch while enroute. On time delivery. Brought items where they needed to be and helped walk me through app to set up task rabbit.

Fantastic service! Zach was prompt, very communicative, and respected our delivery with the utmost care!

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Excellent delivery guys. Friendly, personable and professional. Got here in a timely manner and got the base delivered and set up quickly and with no complaints. I knew nothing of lugg but will not hesitate to use you again. Easy pick up and delivery scheduling also. I am now a fan and future user of Lugg. Thank you!

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

These guys were great & very careful with my sofa delivery. They had a lot of trouble getting the sofa through a very tight doorway and very extremely cautious and concerned about not damaging the sofa or the walls, which I appreciated. I am super appreciative of their willingness to continue trying after I urged them to give it another shot. The minor complaint I have is Samuel seemed quite annoyed by this delivery from the moment they were loading the sofa into the elevator which made this a bit uncomfortable for me. All in all I would definitely use them again.

This was the easiest delivery service ever! Jamel-Kylee & Riley were quick, courteous and helpful. I would use this service over and over again.

They handled an issue at the pick up location well and made sure everything was okay once they arrived at the delivery location. Both men were personable and efficient.

Luggs were great! It’s confusing the way the pick up window is worded though - hard to know if the user is selecting the DELIVERY time window or the PICK UP (meaning pick up FROM IKEA) window. That could be improved going forward. Otherwise great experience - will definitely use Lugg again!

O-non. & Isaac Were Truly Perfect. I was worried 34 steps were to narrow doorway too tight But for O-non. & Isaac not an Issue for them Very friendly kind & quick. Hope I get them again on a future delivery. Thanks LUGG for your Company. I wouldn’t been able to make my purchase with out help getting it home . 😃 penny Parker 664 Manhattan Drive. 3-B in Boulder on 3/23/24 Thanks

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Carlos and Gerard were AMAZING! I had a strange delivery, dragging a king size mattress up a ramp made of ladders and thru a second story window. They laughed and said “this is new” but had positive can-do attitudes. Two thumbs way up!

Very flexible in the delivery process, everything was delivered with the upmost of care. Onon and Ben were immensely friendly - just an overall wonderful experience!!!

Great communication throughout the whole process. So helpful bringing the delivery up 3 floors. Overall great experience with Demir and Justin. Highly recommended.

Onon and Ben excelled in every step of the process. From picking up the bed to delivery. The Mattress they delivered to us was heavy and awkward but,they made moving it look easy. Thank you both!

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Super friendly!! They had no hesitation helping me move a piece of furniture out of the way to make room for my delivery. They are very careful and were finished before I knew it. Great guys- I would absolutely recommend them!

Let us know when they were close, came early in the window, brought in heavy objects without nicking any walls. Great service, will recommend. Note: Not leaving a tip here because we tipped Jose & Guillermo with cash on delivery.

Ari and Benjamin were early in the appointed window, friendly, professional, and very careful with the furniture delivered. This service is easy to schedule with wonderful delivery people! Thank you!

Delivery drivers aren’t always known for being on time and Jermaine and Jason delivered exactly as expected! They were great problem solvers, getting a huge table through our front door.