FAQs - Washing machine deliveries in New York City, NY

Question 1

Can Lugg move and deliver appliances in New York City?

Accepted Answer

Yes. Lugg can move and deliver nearly any household appliance — including refrigerators, washers, dryers, dishwashers, oven ranges, and even outdoor grills or AC units in New York City.

Question 2

Does Lugg provide same-day & next-day washing machine delivery in New York City?

Accepted Answer

Yes, Lugg provides on-demand, same-day, and next-day washing machine deliveries. You can book movers and a truck in as little as 30 minutes, or schedule up to 30 days in advance for a time that works best for you.

Question 3

Can Lugg pick up from stores like Home Depot and Lowe's, or from Facebook Marketplace?

Accepted Answer

Yes, Lugg can pick up and deliver from big-box stores like Best Buy, Home Depot, and Lowe's, local appliance shops, and from online marketplace sellers on platforms such as Facebook Marketplace in New York City.

At the destination, your Luggers will deliver your washing machine to your room of choice and place it right where you want it.

Question 4

My building is a walk-up with stairs and no elevator — can Lugg still help with my washing machine delivery?

Accepted Answer

Yes, Luggers  in New York City are experienced with walk-ups and tight spaces. There's no extra charge for stairs or multiple floors. Your Lugg crew will carefully bring your furniture to or from your room of choice, exactly where you want it.

**Heavy washing machine notice:** Please confirm stairs are wide enough to accommodate safe placement, as Luggers can't hoist appliances or use ladders.

Question 5

What size truck and crew should I book for my washing machine delivery?

Accepted Answer

The best truck depends on the size and scope of your washing machine delivery. For most washing machine deliveries involving heavy items, we **strongly recommend a 2-Lugger crew** to ensure everything is handled safely and efficiently. For smaller tasks, or when you'd like to assist, the Lugg Lite (1 Lugger + pickup truck) works great.

Here's a quick look at our truck dimensions to help you choose:

* Pickup: 6 ft+ long × 4.5 ft wide. The tailgate can stay open for extra length, and all items are secured with straps. 
* Van: 8 ft+ long × 4 ft wide × 4.5 ft tall. 
* XL: 10 ft+ long × 5.5 ft wide × 6.4 ft tall. 
* Box Truck: 12 ft+ long × 6 ft wide × 7 ft tall.

**Tip**: Our Pickup trucks include a tarp for light rain protection, but if the forecast calls for heavier rain, we recommend booking a covered truck, such as a Van, XL, or Box, for extra coverage.

If your washing machine delivery requires a lift gate for loading or unloading, please book a Box Truck and add a note to your booking.

Question 6

Can Lugg move multiple appliances at once?

Accepted Answer

Yes! You can book a single Lugg to move multiple appliances, as long as the total load fits safely in the truck and stays within the crew's lifting limits.

For example, you can move a washer and dryer together in one Lugg.

Question 7

Are there size or weight limits for my washing machine delivery?

Accepted Answer

For safety, the standard [weight limit](https://lugg.com/help/general/does-lugg-have-weight-limits) is 100 lbs per Lugger per item (or 200 lbs for a two-person crew), but there's no limit to how many items you can move — just book the right Lugg truck for your load.

Most washing machine deliveries should be booked with two Luggers to ensure safe lifting, loading, and placement. For heavier items over 200 lbs, we recommend booking multiple Luggs for safe handling or having someone available to help the crew.

Question 8

Will Lugg install or hook up my washing machine?

Accepted Answer

Luggers deliver and place your washing machine in the room of your choice, but they **cannot perform hookups or installation** involving electrical, plumbing, or gas lines.

If installation is needed, we recommend scheduling your Lugg first and then booking a certified technician for connection afterward.

Question 9

What supplies and protective equipment will my Luggers bring for my washing machine delivery?

Accepted Answer

Every Lugg washing machine delivery in New York City includes professional moving equipment — straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection.

Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient washing machine delivery from start to finish.

Question 10

Can Lugg pick up my new washing machine and haul away, recycle, or donate the old one on the same trip?

Accepted Answer

Yes, Lugg can pick up your new washing machine and then haul away the old one to a recycling facility or donate it to a local charity — including donation centers like [Goodwill](https://lugg.com/goodwill-industries-pick-up) or [Habitat ReStore](https://lugg.com/habitat-for-humanity-pick-up)  near New York City. Just add an extra stop when booking your delivery.

**Tip**: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your washing machine, along with their hours and any potential fees.

Question 11

Can I add additional items to my washing machine delivery?

Accepted Answer

Yes, you can include extra items in the same Lugg, like smaller household goods, boxes, or accessories that came with your appliance (hoses, vents, or pedestals), as long as everything fits safely in the truck and stays within the crew's weight limit.

Question 12

How should I prepare for my washing machine delivery in New York City?

Accepted Answer

To ensure a smooth delivery:
- Make sure there's a clear 3–4 ft path and measure any tight spaces.
- Protect floors and secure pets.
- If your building requires it, reserve elevators or loading docks ahead of time.
- If you're replacing an old washing machine, disconnect it before your Luggers arrive.

Question 13

What happens if my washing machine gets damaged during the delivery?

Accepted Answer

We always recommend inspecting your washing machine upon arrival. In the rare event that damage occurs to your item(s) or your property in New York City, our Support Team will promptly review the issue, coordinate any necessary repairs or replacements, and work with you to make things right.

To file a damage claim, please contact [Support](mailto:support@lugg.com). We'll guide you through the next steps and may ask you to hold the item while we review and resolve the issue as quickly as possible.

For more details, see our Help Center article: [**What if my items or location get damaged?**](https://lugg.com/help/3680794/6665175)

	Crew	Base Fare	Per-Mile Rate	Per-Minute Labor	Average cost*
Lite	1 Lugger	$31	$2.35	$1.14	$60
Pickup	2 Luggers	$46	$2.68	$1.94	$88
Van	2 Luggers	$82	$3.69	$2.42	$136
XL	2 Luggers	$140	$4.44	$2.76	$204
Box	2 Luggers	$152	$5.00	$3.00	$222

Washing machine delivery in New York City, NY

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