When the Luggers started the move in the app at 9:04 pm. However, they were not at the pick up spot. I sent them a text message at 9:07 pm and then called at 9:08 pm. The Luggers said they were in another street, despite there being an open parking space and I had the item (a portable washing machine) on the curb. They drove up at 9:11 pm and very quickly, in about three minutes, and drove to the destination. However, the app shows that the pickup time was 12 minutes, which definitely was not the case. It would be great to have the order updated with the accurate time at the pickup. Thank you. - Dara





















































