Raheem & Phillip were friendly and reassuring. They were completely on top of things! I was sure the furniture was too heavy, but they had it upstairs in minutes! - Erika

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Raheem & Phillip were friendly and reassuring. They were completely on top of things! I was sure the furniture was too heavy, but they had it upstairs in minutes! - Erika

Mahamad and Darrell were absolute move champions! They were prompt, efficient, courteous, personable - and knew all about CubeSmart and moving into a high rise space. 6 stars not an option but they earned at least that. These guys are great brand ambassadors for Lugg. Thank you - we’ll tell all our friends. - TJ

Edgar is very friendly, professional and efficient. He helped take the stress out of moving. Thank you, Edgar! - Leslie

Hector and Terrelle were right on time and super efficient. They were very careful with the move and friendly. - Yu Jeong

Darrell saved the day! He helped me move all my stuff across multiple locations, always with a smile and great attitude. He was a calming presence on a stressful day, thank you so much! - Christine

A wonderful experience with Elvis and Tavis moving items a lengthy distance into a dense part of NyC. Both were efficient poised and very poised in handling the transportation. - Vishesh
Couldn’t have asked for a for anything more - first time using Lugg and these two represented well - thank you!! - Brad

Working with Dwayne & Jose has been a pleasure. They are excellent at what they do and make my job so much easier. I will definitely be working with them again. - Samarah

They were so friendly and went above and beyond. Couldn’t recommend enough! Would 100% use then again!!! - Emily

Amazing experience with Garfield and Glenroy! They were super efficient, communicative, and flexible even with my last-minute pickup additions and route updates via Lugg app. They handled everything smoothly and were really kind professional throughout the whole process. What stood out was their attitude. Being new to NYC and coordinating secondhand marketplace finds all over the city can feel stressful and awkward sometimes but they made the whole experience feel easy and comfortable. Really appreciated the help today! - Linda
Joel and Tavis were excellent! They arrived on time, loaded my things safely, unloaded at the destination and went above and beyond helping me with some additional pieces that I needed to move. These guys were amazing and so kind.  - Elle

They called me everytime my sellers were asking to confirm payment, and even hyped up the pieces I got. I was so relaxed thru all of this, what a blessing. - Amihan

Jean and Luis were professional, on time, and efficient. Great pair and will definitely hire them again. - Jameson

The drivers were great. My issue is that the estimate was very inaccurate and no one let me know that they couldn’t use a pallet move, which extended the amount of time from 20 minutes to an hour and 20 minutes. - Tara

Glenroy and Nakell were great! They adapted to the rules of both the pickup and dropoff buildings and they made whole exchange very easy for me. I would recommend them to a friend. - Elena

Great service! They were right on time. Really friendly. Communicated with me on any issues or concerns. Will definitely use this service again - Joanna

Mahamad & Fousseni were excellent and very communicative. They showed concern with moving my piece and diligence. Highly recommend and would love to use them again! - Nic

I was very impressed with Luggers Michael and Ben who picked up two large and heavy items at two different items (a recliner and huge double dresser from Facebook marketplace). They were super professional in dealing with two pickups and navigating annoying NYC traffic on a muggy day. I was able to monitor their progress quite conveniently on the tracker in the app. They were way quicker than I expected, so I definitely underestimated their arrival. I would recommend Lugg to anyone who needs a quick and reliable move. I also live in building that requires a COI and Lugg customer service was quick and providing one via email (I got a response in a few hours). That really made a difference to me when I needed a short notice pickup. - Laura
Dwayne and Jose are the best at what they do. They are extremely communicative throughout the process. They are natural problem solvers and have a high attention to detail in everything they do. I would highly recommend them for any job. - Andy

Extremely helpful mover and even helped take apart my ikea furniture and remove the old rusted AC unit bracket. Couldn’t have asked for a better person to help with our 5 floor walk up move! - Olivia

Truly incredible feat of moving a STUPID HEAVY sofa up several narrow flights and dodging the glass light fixtures in the hallways. Would tip more if i wasn’t already out from moving - Chyelle

Just had a seamless delivery experience with Tavis, Solomon, Jean and Deiago who helped bring a super heavy / large armoire into a NYC apartment! Super efficient and great communication throughout the pickup journey. - Bowie
Made sure everything was protected with blankets and stuff. Dissassembled furniture. Worked under heavy rain. These guys are ultra professional. - Valentina

I moved several large boxes, some smaller heavy ones, a big toaster oven, and a bunch of suitcases and smaller items from the Upper East Side of NYC to the Upper West Side. The Luggers kept me informed about their arrival time; they were polite, helpful, efficient, and careful. Thank you, thank you, thank you! - Susan
Great communication, promptness, professionalism. We were moving one specific piece of furniture from Connecticut to NYC and they took great care of it, got it there in reasonable time despite a lot of traffic, and then were very considerate and helpful when actually moving the furniture in. - Anupam
Absolutely seamless frictionless experience. Booked time on app. Changed mind , moved time. No prob. I wasn’t even at the pick up place as Lugg had a photo of what they were supposed to fetch and they did. I like that the pick up contact changed at the last minute & I was able to change it in app immediately. Nice touch that every contact number has a choice to be included in pick up or drop off notification or both. A vast improvement from the days when I had to search Craigslist for a man with a van. Very reasonable price and most relaxing NYC move ever - Joan
The team was prompt and flawlessly organized executed on the logistics of our move, and was willing to cater to all of our directives. Great experience! - Mark

The absolute best and most efficient. I watched in awe as they packed my storage optimizing every inch of that space. Super friendly and fast as well. Will definitely hire again. - Denise

Amazing team!! They moved a very heavy dresser up stairs and were safe and controlled the entire time. Would recommend them to anyone - Piper

The two movers, Libardo and Octavio, were AWESOME! On time, efficient, professional and very helpful. Highly recommend them. The whole move was easy peasy. Thank you! - customer
Emmanuel and Noel were incredible - easy to coordinate with, good at problem solving, and upbeat and positive throughout the move. They hauled a heavy sofa bed up 3 flights of stairs with a smile in 90 degree heat. Would hire them again in a heartbeat! - Elizabeth

Dmetry and Maksim were incredibly reliable and helpful! I had been struggling to get a heavy couch out of my home for months, and they got it done safely and efficiently in less than 30 minutes. I’m so grateful for their help and professionalism. I’ll definitely be using Lugg again in the future! - Tori

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