Support
Support is available in real time, 7 days a week,
handled by a team of trained support professionals.
Here’s every way to reach us.
In-app support
Real-time chat with the support team, right in the app menu. Reach a real person 7 days a week, whenever you need to.
Message support
Send the support team a message with sign-up questions, and for help along the way once you’re officially a Lugger.
Live dispatch support
Once you’re signed up, you get a direct line to live dispatch, there for whatever a slot throws at you, in real time.
FAQs - Lugg mover & driving jobs
Lugg is an on-demand moving platform that connects independent movers with local customers and businesses that need help moving or hauling big, bulky items. You pick up the slots that fit your schedule and get paid the same day.
You'll help customers move and haul heavy items: store deliveries, home and apartment moves, storage runs, labor-only jobs, junk removal, and more. You pick up the slots that fit your schedule, do the job, and get paid the same day.
Start with the form at the top of this page, then complete onboarding: upload your documents, clear a background check, and set up same-day payouts. We'll share the links to download the Lugg Mover app so you can start picking up slots once you're approved. Most movers are up and running within about a week, depending on how quickly you finish onboarding.
Yes, every mover completes a background check as part of onboarding. There's nothing to pay upfront; the cost is deducted from your future earnings, which is standard for independent contractor work. Ask the team during onboarding if you have any questions.
Drivers bring their own qualifying vehicle and moving supplies and handle the transport. Helpers work alongside the driver, keeping the customer updated and doing the lifting and loading. Both move furniture and household items on every job. Because drivers supply the vehicle and equipment, they earn a higher rate than helpers. Mileage is reimbursed for qualifying zone miles at a set rate, and most required tolls are covered; reimbursements apply to drivers only.
Yes, you can sign up as a moving helper even without a pickup, cargo van, or box truck. Helpers work the second seat on a two-person crew, so all you need is a phone and the ability to lift.
In some markets, yes, but only through specific approved rental partners, and the rental has to meet our vehicle requirements. Ask the team during onboarding which rentals are approved in your area.
Same day. You're paid every evening for that day's jobs and tips. You'll connect a debit card or bank account during onboarding so your payouts land quickly.
Yes, customers can rate their move and add a tip afterward. Tips are split evenly with your crew on a two-person job, and Lugg never takes a cut. Tips add up: some Luggers make over $1,000 a month in tips alone.
Yes, you pick up the slots that fit your week: mornings, weekends, or just a few hours. There's no minimum. Some Luggers work full-time hours; many do it as a side hustle alongside another job.
Become a Lugg mover
Sign up in minutes, bring your truck or just your phone, and get paid the same day.
Working through the Lugg Mover app is governed by the Lugger Terms of Service.