Lugger Terms of Service

Last Updated: 2026-04-06

Agreement
The Mover App
License
Restrictions
User Content
Feedback
Dispute Resolution
Limitation of Liability
Indemnification
Termination
Governing Law
App Store Terms
Contacting Us

Agreement

These Lugger Terms of Service ("Terms") constitute a legal agreement between you and Lugg, Inc. and its subsidiaries, divisions, and affiliates (collectively, "Lugg", "we", "us", and "our") governing your use of the Lugg Mover mobile application (the "Mover App"). By downloading, installing, or using the Mover App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Mover App.

Lugg may amend these Terms at any time by posting the revised Terms within the Mover App or at this location. Your continued use of the Mover App after such posting constitutes your acceptance of the amended Terms.

These Terms are supplemental to, and do not replace, any Independent Contractor Agreement or other written agreement you have entered into with Lugg. In the event of a conflict between these Terms and your Independent Contractor Agreement, the Independent Contractor Agreement shall control.

The Mover App

The Mover App is a task-management and dispatch tool that enables you to receive, accept, and complete moving and transportation jobs arranged through Lugg's platform. The Mover App also facilitates location tracking, communication, and navigation during active jobs.

LUGG IS NOT YOUR EMPLOYER. Your relationship with Lugg is governed by your Independent Contractor Agreement. Lugg does not control the manner or means by which you perform services. All compensation, benefits, tax obligations, and related matters are governed by your Independent Contractor Agreement, not these Terms.

License

Subject to your compliance with these Terms, Lugg grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to download, install, and use the Mover App on a mobile device that you own or control, solely for the purpose of providing moving and transportation services through Lugg's platform. Any rights not expressly granted herein are reserved by Lugg.

Restrictions

You may not: (i) copy, modify, or create derivative works of the Mover App or any portion thereof; (ii) reverse engineer, decompile, or disassemble the Mover App except as permitted by applicable law; (iii) distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, or otherwise exploit the Mover App; (iv) use any content, data, or information obtained through the Mover App to develop, train, or improve any machine learning or artificial intelligence model; (v) introduce any virus, worm, or other malicious code into the Mover App or Lugg's systems; (vi) attempt to gain unauthorized access to any portion of the Mover App or its related systems or networks; or (vii) use the Mover App for any purpose other than providing services through Lugg's platform.

You agree to promptly install any updates to the Mover App that Lugg makes available. Failure to install required updates may limit or prevent your use of the Mover App.

User Content

The Mover App may permit you to submit, upload, or otherwise provide content to Lugg, including photographs, communications, and feedback ("User Content"). You retain ownership of your User Content. However, by providing User Content to Lugg, you grant Lugg a perpetual, irrevocable, worldwide, royalty-free, transferable license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, and otherwise exploit such User Content for operational, promotional, and business purposes.

Lugg may, but is not obligated to, review, monitor, or remove User Content at its sole discretion and at any time without notice to you.

Feedback

If you provide Lugg with any ideas, suggestions, or feedback regarding the Mover App or Lugg's services ("Feedback"), you acknowledge that such Feedback is not confidential and that Lugg is free to use, disclose, reproduce, and exploit such Feedback without restriction or compensation to you. You grant Lugg a perpetual, irrevocable, worldwide, royalty-free license to use any Feedback for any purpose.

Dispute Resolution

You agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Mover App ("Disputes") will be settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration will be conducted in San Francisco, California.

YOU AND LUGG EACH WAIVE THE RIGHT TO A TRIAL BY JURY. YOU AND LUGG EACH WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Any claim arising out of or relating to these Terms or the Mover App must be filed within one (1) year after the cause of action accrues, or it is permanently barred.

Each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights.

If Lugg changes this "Dispute Resolution" section after the date you first accepted these Terms, you may reject any such change by providing Lugg written notice at support@lugg.com within 30 days of the date such change became effective.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUGG SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE MOVER APP, EVEN IF LUGG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL LUGG'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE MOVER APP EXCEED THE AMOUNTS PAID TO YOU BY LUGG IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US $100), WHICHEVER IS GREATER.

Indemnification

You agree to indemnify and hold Lugg and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) your use of the Mover App; (ii) your breach or violation of any of these Terms; (iii) your violation of the rights of any third party; (iv) your violation of any applicable law or regulation; or (v) your acts and omissions in connection with the performance of tasks, including claims involving personal injury, death, and damage to property.

Termination

You may terminate these Terms at any time by deleting the Mover App from your device and ceasing all use. Lugg may terminate or suspend your access to the Mover App at any time, with or without cause, and with or without notice.

Upon termination, all rights granted to you under these Terms will immediately cease. The following sections survive termination: User Content, Feedback, Dispute Resolution, Limitation of Liability, Indemnification, and Governing Law.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of law principles. Any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in San Francisco, California, and you consent to the personal jurisdiction of such courts.

App Store Terms

You acknowledge and agree that these Terms are between you and Lugg only, and not with Apple Inc. ("Apple") or Google LLC ("Google"). Neither Apple nor Google has any obligation to furnish any maintenance or support services with respect to the Mover App. In the event of any failure of the Mover App to conform to any applicable warranty, you may notify Apple or Google for a refund of the purchase price, if any; to the maximum extent permitted by applicable law, Apple and Google have no other warranty obligation with respect to the Mover App. Lugg, not Apple or Google, is responsible for addressing any claims relating to the Mover App, including product liability claims, any claim that the Mover App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation. Apple and Google, and their subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple and Google will have the right to enforce these Terms against you as a third-party beneficiary thereof.

Contacting Us

If you have any questions about these Terms, please contact us at support@lugg.com or by mail at:

Lugg, Inc. 2261 Market Street #4050 San Francisco, CA 94114.