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- Open the Lugg app, select the profile icon in the top left corner, tap My Luggs, select the Lugg you… Log in at lugg.com, select My Luggs from the menu in the top right corner, click the Lugg you want to… cancel, and select Cancel Lugg in the top right corner
How do I reschedule or make changes to my Lugg?
your card or payment option from the booking screen Open the Lugg app, tap the profile icon in the top… Log in at lugg.com, select My Luggs from the menu in the top right corner, and click the Lugg you wantMy payment was declined, how can I update my payment information?
Once you input all the requested information, click "Save" at the topDoes Lugg have referral program?
Open the Lugg app and tap the gift icon in the top right corner, or go to your profile and select InviteWhy was I charged a dump fee?
A 10% service fee is applied on top of the facility's chargeHow do I get a Lugg estimate?
You can enter them in the map at the top of the page or scroll down to the Understand your estimate toolWhat is Lugg?
Just book through the Lugg app or website, and a vetted, top-rated crew shows up to do the heavy liftingWhat are the dimensions of Lugg trucks and vans?
Lugg has five vehicle and crew sizes, from a 6 ft pickup to a 12 ft box truck. Each comes with 1–2 Luggers. Compare dimensions to find the right fit for your move… Compare the dimensions below to what you're moving before you book — and when in doubt, size up
Customers love Lugg
for on-demand moves
With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand moves.
Jobarea & Herbert were so sweet and even on this crazy hot day moved my brand new couches in like it was no big deal ! They delivered same day super fast turn around ! Made this whole moving in furniture seamless! Thank you so much ! - Amber

Wilmer and Edwin were fantastic! They took great care of my furniture and moved everything efficiently and safely. I highly recommend them! - Claire

This was the best Lugg experience I have ever had. As a long time user I have never had anyone as efficient, kind, and quick like these 2 movers. Im very happy with this experience! - Chloe

Diego & Cesar were nothing short of incredible! They moved my couch up a flight of stairs so speedily, I am amazed! - Ayelet

Wonderful, very upbeat, professional, gentle with furniture! Definitely the best Luggers I have worked with! - Olga

Awesome guys- super professional, friendly, strong, and efficient. Couldn't have asked for a better crew to help with my heavy, awkward, oversized items- very grateful for their excellent work. - Jordan

Fantastic guys, super professional, very friendly and super efficient. You're in good hands if you get these dudes! - Jordan

Nathan & Jason did an excellent job. So thankful for their hard work. Didn’t have a lot of stuff, but had to be moved to 3rd floor & some bulky items. Highly recommend. - Jennifer

Just great Lugg Movers! Kris and Marquise were excellent. They were efficient and professional. They thought things through and executed each task with excellence. I plan to use Lugg many more times and I plan to request Kris and Marquise each time. - Dallas

Awesome job, came on time and were able to move the boxes with no problems. Very friendly. Due to construction on the highway they got delayed but kept appraised of the delay. All in all great job. Made the lugging super easy. No wonder why Costco supported them. - Ram

Thanks for the help and delivering an important item safely. I continue to find the Luggers are professional and expeditious. My only constructive criticism to Lugg is to improve the web based interface. In this case I used Lugg to pick up a bulky item from a store that was in a strip mall. I like that the address auto populates, but there was no way to add additional information such as the suite number amongst the other stores, or the store name, on the initial location. Would also like a way to write additional specific notes on the initial Lugg request. I did utilize the text option, but it’s unclear if that works since I haven’t gotten a response the past two times I’ve used it. Overall great service. And Kendy and Fleven were great. - Howie

I’m so impressed with the young men’s services. They were very professional, they were careful with my furniture. Thank you both! I will make sure I use your services again. - Evelyn

Jobarea & Herbert were so sweet and even on this crazy hot day moved my brand new couches in like it was no big deal ! They delivered same day super fast turn around ! Made this whole moving in furniture seamless! Thank you so much ! - Amber

Wilmer and Edwin were fantastic! They took great care of my furniture and moved everything efficiently and safely. I highly recommend them! - Claire

This was the best Lugg experience I have ever had. As a long time user I have never had anyone as efficient, kind, and quick like these 2 movers. Im very happy with this experience! - Chloe

Diego & Cesar were nothing short of incredible! They moved my couch up a flight of stairs so speedily, I am amazed! - Ayelet

Wonderful, very upbeat, professional, gentle with furniture! Definitely the best Luggers I have worked with! - Olga

Awesome guys- super professional, friendly, strong, and efficient. Couldn't have asked for a better crew to help with my heavy, awkward, oversized items- very grateful for their excellent work. - Jordan

Fantastic guys, super professional, very friendly and super efficient. You're in good hands if you get these dudes! - Jordan

Nathan & Jason did an excellent job. So thankful for their hard work. Didn’t have a lot of stuff, but had to be moved to 3rd floor & some bulky items. Highly recommend. - Jennifer

Just great Lugg Movers! Kris and Marquise were excellent. They were efficient and professional. They thought things through and executed each task with excellence. I plan to use Lugg many more times and I plan to request Kris and Marquise each time. - Dallas

Awesome job, came on time and were able to move the boxes with no problems. Very friendly. Due to construction on the highway they got delayed but kept appraised of the delay. All in all great job. Made the lugging super easy. No wonder why Costco supported them. - Ram

Thanks for the help and delivering an important item safely. I continue to find the Luggers are professional and expeditious. My only constructive criticism to Lugg is to improve the web based interface. In this case I used Lugg to pick up a bulky item from a store that was in a strip mall. I like that the address auto populates, but there was no way to add additional information such as the suite number amongst the other stores, or the store name, on the initial location. Would also like a way to write additional specific notes on the initial Lugg request. I did utilize the text option, but it’s unclear if that works since I haven’t gotten a response the past two times I’ve used it. Overall great service. And Kendy and Fleven were great. - Howie

I’m so impressed with the young men’s services. They were very professional, they were careful with my furniture. Thank you both! I will make sure I use your services again. - Evelyn

Steven and Steven put in work! I took no measurements before buying my fridge and washer. No problem! They unloaded them, cleared a path, uninstalled and reinstalled two doors, and got them in! - Justin

Philip & Rodney are a very professional team and friendly. I highly recommend them to you. Thank you. - Alireza

Fitz and Giovanni were friendly and took good care of the refrigerator as they moved it into my house. - Robert

Calvin and Joshua were great. They kept me posted on their delivery status and when they would arrive. They took great care of my furniture. Thank you both for doing a great job! - Michelle

Oscar and George were awesome. They helped me reorganize our storage unit and even had a leaf blower they used to tidy things up for me!! - Jessica

Rodney S and Javon were quick and very careful picking up a couch, taking it to our home, and up some formidable stairs. Super happy to have them and grateful for their work today. - Cherie

They were clearly focused on keeping my items safe and undamaged during the move, which is always the most important thing to me! They were prompt and efficient as well, and very nice to deal with. would absolutely hire again! - Brian

Decided just before 1400 that I couldn't move the furniture myself. At 1620, we're all done! Very pleased. - Morgan

Isidro and Cristian are super pro. They showed up even a few minutes early. I’d definitely hire them again for another move. - Gabriel

Ralph did a wonderful job, arriving on time to both the pick up and the drop off locations. He was very communicative and able to do a great job for us. - Elle

They did a great job! Teamwork and friendly and helpful. Thank you! I gave them their tips already. 😊 - Pamela

both matthew & christopher were so polite & hard working! they worked together efficiently & effectively. they built a dresser & an entertainment center for me. both came out great & they even moved the furniture to where i wanted it placed. they cleaned up after themselves & maintained professional throughout the entire process! lugg itself also had great customer service when i was experiencing app issues. so far, my 1st experience w lugg has been overall great! #idRecommend - jen

Steven and Steven put in work! I took no measurements before buying my fridge and washer. No problem! They unloaded them, cleared a path, uninstalled and reinstalled two doors, and got them in! - Justin

Philip & Rodney are a very professional team and friendly. I highly recommend them to you. Thank you. - Alireza

Fitz and Giovanni were friendly and took good care of the refrigerator as they moved it into my house. - Robert

Calvin and Joshua were great. They kept me posted on their delivery status and when they would arrive. They took great care of my furniture. Thank you both for doing a great job! - Michelle

Oscar and George were awesome. They helped me reorganize our storage unit and even had a leaf blower they used to tidy things up for me!! - Jessica

Rodney S and Javon were quick and very careful picking up a couch, taking it to our home, and up some formidable stairs. Super happy to have them and grateful for their work today. - Cherie

They were clearly focused on keeping my items safe and undamaged during the move, which is always the most important thing to me! They were prompt and efficient as well, and very nice to deal with. would absolutely hire again! - Brian

Decided just before 1400 that I couldn't move the furniture myself. At 1620, we're all done! Very pleased. - Morgan

Isidro and Cristian are super pro. They showed up even a few minutes early. I’d definitely hire them again for another move. - Gabriel

Ralph did a wonderful job, arriving on time to both the pick up and the drop off locations. He was very communicative and able to do a great job for us. - Elle

They did a great job! Teamwork and friendly and helpful. Thank you! I gave them their tips already. 😊 - Pamela

both matthew & christopher were so polite & hard working! they worked together efficiently & effectively. they built a dresser & an entertainment center for me. both came out great & they even moved the furniture to where i wanted it placed. they cleaned up after themselves & maintained professional throughout the entire process! lugg itself also had great customer service when i was experiencing app issues. so far, my 1st experience w lugg has been overall great! #idRecommend - jen

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