Canceling your Lugg

In our mobile app

To cancel your Lugg, you must log into your account via the Lugg app. In the Lugg app, you will click View/Edit on the Lugg you wish to cancel and scroll down until you see the Cancel Lugg option, please select this to cancel your Lugg.

On our website

To cancel your Lugg, you must log into your account via the Lugg website. On our website please select My Luggs from the menu drop-down in the top right-hand corner. Once you click on the Lugg you wish to cancel you’ll then see the option to cancel your Lugg in the top right-hand corner.

Will I be charged a fee for canceling?

No! We won’t charge you for canceling your Lugg. Although we do ask that you cancel your Lugg before your Lugg crew is dispatched to your pickup location.

Still need help?

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Still looking for help?

We have customer support members standing by ready to answer your questions or concerns.


Millions of happy customers

Very kind! Worked to solve problems. They took direction well and were so nice. Sometimes you feel like you're putting people out, but they did not act that way at all. Happy to help!

Kaley in Los Angeles, CA

He was very kind and professional. He made sure the task was completed properly and according to my needs.

LaTanya in Carson, CA

They were very accommodating to make everything fit. They got creative and fit my furniture into a small cargo van. They gladly took off the sofa legs and put them back on after delivery. They were kind and patient and perfect gentleman. They were flexible and totally worked with me to get the job done.

Shaune-Marie in Wellesley, MA

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