How do I make changes to my Lugg?

You can edit your Lugg in the Lugg app or on www.lugg.com. You're able to update any part of your booking that needs changes before the crew has been dispatched to your pick-up location.

Editing your Lugg via our mobile app

To edit your Lugg, you will need to log into your account via the Lugg app. In the Lugg app, click on the profile icon in the top left corner of the screen, then select My Luggs, then click View/Edit on the Lugg you wish to edit. Please then click on the part of your Lugg you wish to edit. Your updates will be saved immediately!

Editing your Lugg via our website

To edit your Lugg, you will need to log into your account via the Lugg website. On our website please select My Luggs from the menu drop-down in the top right-hand corner. Once you click into the Lugg you wish to edit, please click on the Edit button in the top right corner. You’re then able to make the necessary changes you wish to edit. Once you’ve finished editing your Lugg, please press Update in the top right corner.


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EHGJ

Millions of happy customers

I recently purchased a very expensive washer and dryer off Facebook Marketplace and needed help moving and installing them. Abdiel and Steven from Lugg were absolutely phenomenal. Here are the key highlights of my experience with them: - Professionalism: From the moment they arrived, they exhibited utmost professionalism, ensuring that every step of the process was handled with care. - Punctuality: Despite the late hour, they arrived on time at 9 PM, as promised, ready to get the job done. - Careful Handling: They treated my new washer and dryer with extreme care, ensuring that no damage occurred during the move. - Installation Expertise: They installed the washer and dryer with perfection, ensuring everything was set up correctly and working smoothly. - Attention to Detail: They paid close attention to every detail, from securing the appliances during transport to making sure they were level and properly connected. - Customer Satisfaction: Their dedication to making sure we were happy was evident. My wife was particularly impressed and very happy with their service. - Last-Minute Availability: I was amazed that they were available last minute, which was crucial for us given our tight schedule. - Above and Beyond: They truly went above and beyond, working late into the night to ensure everything was perfect. Thank you, Abdiel and Steven, for making this experience seamless and stress-free. I highly recommend them to anyone needing moving services for heavy and expensive items!

MMark in Santa Monica, CA
5.0

Efficient, friendly and punctual! I want to use this same two people again tomorrow for another pick up!

CChris in New Springville, NY
5.0

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