What if I book a store delivery and I am not home when the Lugger arrives?

If your Lugg arrives at your drop-off, within the scheduled drop-off window and you do not have someone at the location to accept your items, the items will be returned to the store. You will be charged for the attempted delivery and for the return to the store.

IMPORTANT: If you would like your items left unattended on your porch, you will need to leave those instructions in the details of your Lugg or communicate that to the Luggers via text or phone call.

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Millions of happy customers

Very kind! Worked to solve problems. They took direction well and were so nice. Sometimes you feel like you're putting people out, but they did not act that way at all. Happy to help!

Kaley in Los Angeles, CA

He was very kind and professional. He made sure the task was completed properly and according to my needs.

LaTanya in Carson, CA

They were very accommodating to make everything fit. They got creative and fit my furniture into a small cargo van. They gladly took off the sofa legs and put them back on after delivery. They were kind and patient and perfect gentleman. They were flexible and totally worked with me to get the job done.

Shaune-Marie in Wellesley, MA

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Fully insured. On your schedule.
Arriving in as little as 30 minutes.

Luggers with furniture
Luggers moving everything
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