EBike delivery in DeSoto, TX

The guys were great with what they had to deal with. The truck was supposed to fit in the parking garage that was height max of 8’ 2” . The truck that was used (and was picked by the Lugg app ) was 6’5”. It did not fit into the parking garage so the 2 movers had to go up the parking garage carrying the sofa. More time on the clock, more manpower was needed. The other 3 items : Peloton bike, 8x10 wool rug and 76 x 32” mirror was loaded by the 2 movers into the truck and delivered to the destination but my son had to put them in the elevator and carry them to the apartment because the movers weren’t able to because of the couch that they had to deal with since the truck that was supposed to be able to drive up to my floor couldn’t fit. Had we all known the truck wouldn’t fit in the parking garage we would have planned accordingly but the truck size was misleading. Hence we were charged more and had to move 3 of the 4 items without assistance at destination. Not the drivers fault at all. They definitely went above and beyond.

Adrian and Will contacted me when they were arriving at HomeGoods for my pickup and made sure they had all the information to confirm my delivery went seamlessly.